Customer care - Phone or Email?

Customer care - Phone or Email?

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Critic
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From my experience:

When I started online shopping and online banking (a long time ago), my preference was to always call customer care and get a quick answer. Over time I realized that in any customer support organization, those who can speak decent English are in Phone support, they are usually dumber. Those who can’t speak so well are in email support, they are slightly more sensible. 99% of the cases I send email instead of calling – be it Bigbasket, vodafone, airtel, banks, wallets, shopping. Advantages – saves time, helps me retain my temper and above all, higher chances of issue resolution. Sometimes, they may not have an answer immediately, email gives them time to find an answer.

This is only opinion and I am not stating it as a fact. Different people may have different experiences.

8 Comments  |  
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Moderator
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+1
helps me retain my temper and above all https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

There was a day i lost control ….on airtel customer care guy! He might really DUMB!! He was telling to me submit the address documents to get proper signal in my location! What SHIT!

Dd
Deal Subedar
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Email is best and slo gree that they talk really nonsense on call. One other time a CC told me that she even can’t register my complaint (without giving any resson) on call and I really controlled myself from abusing her. Later mailed them and issue got resolved. It takes time but then you can be very sure to get a solution using email.

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Budding Star
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Call Bhadas nikalne me mje aata h https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

Fece4ab36f76bbea02460462aedd8aa4  artsy fartsy tattoo inspiration
Deal Cadet
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i prefer call if issue was major else email ,twitter, fb,etc

Missing
Deal Lieutenant
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its email + twitter + chat + facebook for me…. i avoid calling…
https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Cutee
Deal Subedar
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I prefer Twitter & FB followed by chat,e-mail and phone call. Most of the time twitter is enough. During daytime it usually takes less than few hours and sometimes even within minutes.
E-mail support comes handy when you have complex or confusing issues which needs to be explained in detail or attach several references, follow-up etc. Call mostly if you’re feeling violent. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Entertainer
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Per Albert Pinto ko gussa kyu aata hai… https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

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Deal Cadet
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Also the plus-point for email is you have the written evidence for the concern

Missing