Den Boomband Review - Very bad service! Beware ...

Den Boomband Review - Very bad service! Beware before subscribing!

Score: 7 Votes: 7
Score: 7 Votes: 7
Score: 7 Votes: 7
Score: 7 Votes: 7
Score: 7 Votes: 7
Baba ji
Deal Lieutenant
7
390
4652
101

My connection is now down for 28+ days. Here is my detailed review / communication with them:


I am sorry to inform you that I have very bad exp. with the services you have been providing since the connection is installed at my home. In the first month itself, Internet used to go down for 3-4 days in a week from 11 pm to about 10 am. I could not use internet as it was going down on regular basis, therefore, I did not renewed the internet connection after first month.

I kept on receiving several calls everyday to re-charge the connection and I kept on explaining why I was not renewing the same. A few complaints were raised, got tickets numbers and was assured that it will be resolved. But every time, I raised complaints, complaint got closed within 24 hours without even engineer visiting my house or communicating on the phone. Nobody was bothered to resolve the issues instead you people kept closing support tickets without customer’s consent.

In the meanwhile, I kept on receiving phone calls to renew the connection. After one of your executive called and assured that
issues are resolved and you will not face any issues again, I renewed the connection and paid for 3 months at once. This was my mistake to trust you people and renewing the connection https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

It is now 28+ days my connection is down. I sent several mails at [email protected]..in but it is not resolved. I sent photo of the modem as well which clearly shows that there is no “Online Single Light” but no resolution.

I have been patient with the things and gave you enough time for resolution. Considering all these things ( poor services, no resolutions ), I would request you to kindly issue full refunds of the amount that I have paid and cancel the connection.
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Nodal officer is there just for the name sake. He replies very late. Once in 4-5 day. Never mentions his name and direct number in the replies.

Considering all these things, I recommend everybody NOT TO SUBSCRIBE TO THIS SHITTY DEN BROADBAND Service provider. Do not waste your precious money with them.

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10 Comments  |  
8 Dimers
Child
Deal Major
56
387
28170
245

@hese spotted voting up the deal https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif

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Moderator
2
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13544
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Karma Given for Sharing your Experience!

Edit: KP.

Baba ji
Deal Lieutenant
7
390
4652
101
@hese wrote:

Karma Given for Sharing your Experience!

Edit: KP.


Thanks.
I will update this thread if I there is any further developments. For now, they have no communication.

Missing
Deal Subedar
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vu

Draw
Deal Colonel
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1,184
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Thank you for submitting your query. Our customer service team will get in touch with you within 24 hours.

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Draw
Deal Colonel
10
1,184
52762
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Naam hi boomband hai to kam kya khakh karega..

bombard this no. 0120-6175028

Index
Deal Lieutenant
7
60
5692
78

One of the worst ISP’s. Branch Office is in my building and I still dont use Den cause of the horror stories by my friends.

Good luck getting your money back.

E9c5eh0
Deal Cadet
0
52
254
11

I am using den boomband from last one and half year in Delhi location. The service they provide is superb..i am very happy with thier services and plans.1150₹ 100Gb 20mbps great plan. I hardly face any issue with them. Also, their services is not bad in every area. It varies from location to location. May be in your area they are bad but in my area they are providing excellent services..

Stupendous man
Deal Captain
0
287
8634
90

Raise complain with

Either of them:
Preferred: 1. http://www.tccms.g...n/
2. http://www.dot.gov.in/public-grievances/public-...

http://trai.gov.in/Content/faq_subcat_details/7...

Read the FAQ above

Don’t let them go with it. Write in very strong words and ask for refund for total of 3 months.

Missing