Dineout payment was made twice

86°
Deal Lieutenant
SleeperRAW

I made a payment at restaurant and money was successfully debited from my bank account but in the app it was in pending state.
So I made another payment and it was successful. Now the 1st payment status was changed from pending to successfull.
I contacted Dineout customer care, they were not replying promptly. They just gave me the complaint reference number and asked me to wait.

Will I get back my refund?
Anyone else faced this issue earlier?

13 Comments  |  
8 Dimers
  • Sort By
Deal Major Deal Major
Link Copied

No idea bro… Better follow up in twitter

Deal Cadet Deal Cadet
Link Copied

Their customer service is very poor… Can u tell me what was the payment amount

Deal Subedar Deal Subedar
Link Copied

99% yes in a day or two – they would cross verify with restaurants and return the money.

Deal's Advocate Deal's Advocate
Link Copied

How to complaint against tmw in Twitter

Deal Newbie Deal Newbie
Link Copied

I think they will refund you within 2-3 working days..

Like Magnet Like Magnet
Link Copied

Mine txn is in pending from 9 days, no resolution by them, always get reply, its take longer than usually

Deal Lieutenant Deal Lieutenant
Link Copied

.

Pro Critic Pro Critic
Link Copied

Did you get your money back?

View 3 more replies
Deal Lieutenant Deal Lieutenant
Link Copied

Complaint Registered on 4 August 2019.
Refund received on 12th August 2019.
Payment mode- UPI (PhonePe)
Refund mode- UPI (Paytm)

If anyone is in the same situation. Please keep the restaurant invoice with you. As Dineout CC asks for it.

Pro Critic Pro Critic
Link Copied

That is some really good info. smile +KG

replyuser
Click here to reply
Reply