Dispute a VAS subscription

Dispute a VAS subscription

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Deal Subedar
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Download TRAI CMS app https://play.google.com/store/apps/details?id=c...

Login with the mobile number for which you have to raise VAS related dispute. You can only raise dispute on this app for which, operator has not recorded double consent from the subscriber.

9 Comments  |  
5 Dimers
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Analyst
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Does it work? It doesn’t show any VAS subscription as active even in nos. that Vodafone Idea regularly auto activate such garbage. I have checked it over the last few months. Always “failed to retrieve data due to operator issue”.

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Deal Subedar
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LIMBO wrote:

Does it work? It doesn’t show any VAS subscription as active even in nos. that Vodafone Idea regularly auto activate such garbage. I have checked it over the last few months. Always “failed to retrieve data due to operator issue”.

I am able to see a recent deduction of VAS subscription on TRAI CMS app. But unable to raise a dispute, as it states that I have given a double consent to Vodafone to deduct charges towards VAS subscription.

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Analyst
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SleeperRAW wrote:

I am able to see a recent deduction of VAS subscription on TRAI CMS app. But unable to raise a dispute, as it states that I have given a double consent to Vodafone to deduct charges towards VAS subscription.

So its a worthless piece of garbage. Double consent my foot. Idea is the worst ever. At least Vodafone has refunded on most occasions.

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Deal Subedar
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LIMBO wrote:

So its a worthless piece of garbage. Double consent my foot. Idea is the worst ever. At least Vodafone has refunded on most occasions.

But still, in future there maybe some action TRAI would take against Vodafone Idea for charging without consent.  https://cdn0.desidime.com/attachments/photos/615973/original/Screenshot_20200507-111201_2.png?1588830298

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SleeperRAW wrote:

But still, in future there maybe some action TRAI would take against Vodafone Idea for charging without consent.  https://cdn0.desidime.com/attachments/photos/615973/original/Screenshot_20200507-111201_2.png?1588830298

I am not holding my breath. Idea flat out refuses to refund. As I said worst ever operator. It’s like banging your head against a brick wall. This app like most govt. initiatives is half-assed. Not well thought out and poorly executed.

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Analyst
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There’s should be an option to permanently disable VAS/WAP rubbish. Now that would be a real pro-consumer move. Jio rocks in this regard. Also no deductions by Airtel in the last few years in my nos.

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Deal Lieutenant
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DealLooter wrote:

@mastervijay your prayers are answered

No bro.. This does not work for flash message deductions.
as they wont show on this app.

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Tech Guru
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aswaniexpress wrote:

No bro.. This does not work for flash message deductions.
as they wont show on this app.

Yes you’re right.. flash msg deductions and wap deductions will not covered under VAS. How clever they’re !
@DealLooter

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