Flipkart Reduces Return Window To 10 Days for C...

Flipkart Reduces Return Window To 10 Days for Clothing

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https://inc42.com/buzz/flipkart-revises-return-...


In an attempt to cut down its operating cost, which has reportedly spiked due to high volume returns, homegrown ecommerce giant Flipkart has decided to reduce the return window for clothing and lifestyle segment to 10 days from the previous 30 days.

This is the first time Flipkart has updated its return policy after being acquired by Walmart back in May 2018. Flipkart already had a 10-day return window, back in 2016-17, for items in other segments such as electronics.

As per a report in ET, customers may have returned Flipkart products “at a staggering pace” weeks later, after using them. The high returns, the report adds, end up spiking the operating cost for ecommerce companies and sellers.

By reducing the return window, Flipkart is hoping to cut down on these inauthentic return orders.

A seller also told the publications that almost 15% to 20% of the orders placed during an average business day are returned or replaced. He also noted that this winter, the company and the sellers have noticed that the trend has increased.

6 Comments  |  
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this isn’t directly from the company, but a third party story.
i’d be happy though, if they have completely “no returns” policy on the category.
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idiots evil have even taken back innerwear in the past.
that too WSRetail and Retailnet.
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stopped ordering any clothes from there since. (as we don’t know how manymany times the garments were returned earlier).
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in physical malls, one gets at-least some idea of which is fresh stock and which is seconds.

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EliLilly wrote:

this isn’t directly from the company, but a third party story.
i’d be happy though, if they have completely “no returns” policy on the category.
.
idiots evil have even taken back innerwear in the past.
that too WSRetail and Retailnet.
.
stopped ordering any clothes from there since. (as we don’t know how manymany times the garments were returned earlier).
.
in physical malls, one gets at-least some idea of which is fresh stock and which is seconds.

1-2 days return is necessary for size issues.
But 30 days return was way too much time

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4V35H wrote:

1-2 days return is necessary for size issues.
But 30 days return was way too much time

1-2 day is very less time.

What if someone is out of station and delivery guy delivered the order? He won’t be able to check the product in 2 days.

There is also a new trend going on these days… delivery guys leave package on the door step and they don’t wait for sign. It has happened to me 3-4 times in last 2 months.

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4V35H wrote:

1-2 days return is necessary for size issues.
But 30 days return was way too much time

i agree.
i too was exaggerating a bit.
I didn’t ever understand the logic of 30 days for something that one can know the defects within first wear/ wash or dry clean… while giving only 7-8,days for electronics like even small LED lamps, power cables.
which often develop a snag in 6-7 useage cycles.
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nobody needs a 20-25 day lead time for planned gifting of clothes, as birthdays, anniversaries are known in advance. thus the bewilderment about a month long window.
week – ten days or max a fortnight is fine.
in an immature market like ours, sellers-buyers both are abusing and will continue abusing marketplaces for another decade or more… and the portal has to pay both parties and book the net loss to themselves or adjust it under some other overhead (loss to shareholders, less revenue = less tax payable).

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Need two month atleast. Sometimes I loss weight or gain. Thats why.

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Roushh wrote:

There is also a new trend going on these days… delivery guys leave package on the door step and they don’t wait for sign. It has happened to me 3-4 times in last 2 months.

in Hamara Bharat Mahan¿ naah!
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others/you would toungueout already have reported it as https://www.youtube.com/results?search_query=porch+pirates gone.
(if cargo isn’t delivered as per protocol or without the consignee’s consent.. left with security or arbitrarily dropped somewhere, the onus of proving themselves ‘not at fault’ rests with the carrier. legally the consignee can and have claimed loss from them via insurance companies. I’m sure, you: of all the people, are well versed with it, been there, done that).
and
when everyone from FedUp to BlueFart to ATSPL have third party vendors like http://connectind...om or http://www.alisa...om or direct agency with ex employees/ shopkeepers via IHS http://amazon.in/b?node=13939285031 … all that one has to do is, to say ‘I didn’t get it, they didn’t realw deliver it".
and
the bozos would have to come with their nose on the consignee’s or (if gifting) then on the receiver’s doormat.
or engage in a verbal spat (tu tu meiN meiN), because then their performance, even job is on the line.
not to mention a bigger investigation, for more high revenue item/s.
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even customer care agents themselves do fraud at times by exercising usual rights or creating exceptions in giving customers (friend account/s) refunds.. without product return.. by marking as lost/unreceived or damaged (fake pictures)
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thus portals may, at times, scrutinise such incidents more than ever.
ADCPL itself has been firing it’s CSAs as and when they found some link/evidence.
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ADCPL = Amazon Development Center Private Limited (a unified name for various stuff… including contact centres)

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