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Flipkart return policy problem for phone

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Deal Subedar
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I bought Nokia 8.1 before few days and found two defect in it. so i requested replacement to flipkart under their 10 days policy.
first defect is, it shows yellowish screen without night mode or any other setting. with same setting other friends Nokia 8.1 shows proper color.
seconds is, 3 dead pixels found.

As per Flipkart policy technician (Jeeves engineer) came to check phone. and as per their policy both defects are rejected. They says these two defect are not considered as defect. Upto 3 dead pixels, they consider it as no defect. and any color change in screen also not defect as per their policy.
Even they mention in report that this two issue found. and also mentions that they are not issue.

Now need to visit Nokia service center.

cry
32 Comments  |  
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Deal Lieutenant Deal Lieutenant
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Issue found but not an issue. rolleyes.
Have you contacted Nokia regarding this?

Deal Subedar Deal Subedar
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On Nokia customer care chat they said visit Nokia service center. so in couple of days i will visit there.

Critic Critic
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Yellow screen is a huge pain pensive I replaced redmi 4 times but still received yellow screen. They say it manufacturers choice , some tend to make yellow and some blue. While my other devices with bluish screen gave no prob, this yellow quickly developed dead pixels

I wish they mention it on box what screen we r going to get

Ps. I played this video infront of tvs service guy, and he marked my device as defective

Deal Subedar Deal Subedar
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yes… they are saying even same model, two phone can have different colors which is unbelievable.

It seems like just trick to reject replacement.

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Deal Subedar Deal Subedar
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@eeesahuji205 Please put light on your issue stuck_out_tongue

Pro Deal Legend Pro Deal Legend
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Take Help Consumer court if your issue genninue..
Or you are right than
Return your phone through calling flipkart coustmer care they will help.. you .
If they are not helpful for you.
Than call to consumer help..
They will provide you solutions

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Deal Captain Deal Captain
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1st confirm there is screen colour issue in d phone, and if so U should have asked them via twitter, only then they would take this matter seriously. contact them on twitter.

Deal Subedar Deal Subedar
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I saw him other Nokia 8.1 side by side. as i mentioned in OP, that he even mentioned that in his report.

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Entertainer Entertainer
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Is there no option in nokia 8.1 to change color temperature?

Deal Subedar Deal Subedar
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no such setting found.

Critic Critic
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If they deny replacement, you could put screen filter app. It will change the color to blue, it won’t be same as having the original blue whitish screen, but some thing is better than nothing. the yellow is eye sore

Deal Subedar Deal Subedar
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good option. first i will try with Nokia customer care to replace screen.

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Benevolent Benevolent
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You should have talked to technician
Once my friend bought a phone there was not a problem at all it was becoming hot a bit sometime or sometimes during charging which is normal.
So technician came no issues found even temp was normal but we convinced him and he said he can make a claim like something happened during check by him something like that i don’t remember exactly and passed our return.

Deal Subedar Deal Subedar
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i tried to convince the technician about the issue. but he was saying he will do whatever he think better. so even dead pixel , he mentioned in report as normal.

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