Freecharge - merchant refund is adjusted with cashback

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Last Comment 2019-02-19

2019-02-19

Recently i made a transaction of amount 800 on firstcry using freecharge and got cashback of 80 rupees(10%) in wallet.

Firstcry unable to process one item in the order and initiated a refund for 60 rupees. Freecharge says that this refund amount is adjusted with the cashback and didn’t credit any amount.

Ideally they should credit (60-6) = 54 in my account right?

Anyone came across this situation, please guide.

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https://www.desidime.com/discussions/freecharge-merchant-refund-is-adjusted-with-cashback?page=1#post_5645516

rajeshcaicwacs259

2019-02-19

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Freecharge having same condition across merchants

I faced same situation in 1 mg refund

They donot adjust proportionately

https://www.desidime.com/discussions/freecharge-merchant-refund-is-adjusted-with-cashback?page=1#post_5645550

ayam

2019-02-19

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Yes, that is why stopped using FC for merchant payment especially for Pharmacy order as 100% fullfillmemt is joke for these sites

https://www.desidime.com/discussions/freecharge-merchant-refund-is-adjusted-with-cashback?page=1#post_5645558

Smiling

2019-02-19

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Now all website follow these steps only flipkart, mytra also giving refund in same manner. (e.g during phonepe 10% cashback offer the refund amount for partial cancellation i received partial product amount minus total cashback.)

https://www.desidime.com/discussions/freecharge-merchant-refund-is-adjusted-with-cashback?page=1#post_5645718

ViratKohli18

2019-02-19

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Same with my Ajio Order.
Missing 2 shirts , did complain to Ajio. Refunded to FC , FC ne Kat Liya Rs 100 cry

https://www.desidime.com/discussions/freecharge-merchant-refund-is-adjusted-with-cashback?page=1#post_5645725

Sins1995

2019-02-19

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U can cancel the whole order and then again place a new order excluding that product.

If you really want to.

https://www.desidime.com/discussions/freecharge-merchant-refund-is-adjusted-with-cashback?page=1#post_5645737

DealDroid

2019-02-19

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Faced this on IRCTC. A ticket of Rs.135 when cancelled IRCTC deducted 120 & rest of the amount was adjusted by freecharge in cashback. So, after cancelling ticket I got big, fat anda in my freecharge wallet.