Freecharge - merchant refund is adjusted with c...

Freecharge - merchant refund is adjusted with cashback

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Deal Cadet
64
103
4

Recently i made a transaction of amount 800 on firstcry using freecharge and got cashback of 80 rupees(10%) in wallet.

Firstcry unable to process one item in the order and initiated a refund for 60 rupees. Freecharge says that this refund amount is adjusted with the cashback and didn’t credit any amount.

Ideally they should credit (60-6) = 54 in my account right?

Anyone came across this situation, please guide.

7 Comments  |  
8 Dimers
Missing
Deal Subedar
196
1054
16

Freecharge having same condition across merchants

I faced same situation in 1 mg refund

They donot adjust proportionately

Missing
Deal Cadet
96
470
52

Yes, that is why stopped using FC for merchant payment especially for Pharmacy order as 100% fullfillmemt is joke for these sites

Missing
Deal Cadet
155
123
4

Now all website follow these steps only flipkart, mytra also giving refund in same manner. (e.g during phonepe 10% cashback offer the refund amount for partial cancellation i received partial product amount minus total cashback.)

Cropped135690106
Deal Cadet
51
800
14

Same with my Ajio Order.
Missing 2 shirts , did complain to Ajio. Refunded to FC , FC ne Kat Liya Rs 100 cry

Johnny sins approval
Deal Cadet
59
500
22

U can cancel the whole order and then again place a new order excluding that product.

If you really want to.

Cutee
Deal Subedar
264
2120
27

Faced this on IRCTC. A ticket of Rs.135 when cancelled IRCTC deducted 120 & rest of the amount was adjusted by freecharge in cashback. So, after cancelling ticket I got big, fat anda in my freecharge wallet.

Babys%2001
Deal Subedar
105
1108
72

Same happened with me on Myntra with phonepe offer sweat

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