Help! Adding money from payzapp to oxigen got failed :-(

In e-banking there is end to end tracking of money at all points in time, with multiple redundancies.
There is absolutely no need to worry.

Reconciliation of incomplete transactions happen at regular intervals (could be once every 4 hours to even 4 times in an hour), and most likely Oxigen might end up updating your wallet balance with the amount deducted from Payzapp (perhaps it is already the case right now).

If Oxigen doesn’t claim it, your money should be reflecting in your source account in some time (highly variable from 2 days to 2 weeks even).

It would help if you just collect evidence and just wait for the system to resolve these imbalances, and just check back after a few days and only then contact CC / raise a ticket if the issue remains unresolved. 99℅ of the time it should have been automatically resolved.

@umarkumar wrote:

In e-banking there is end to end tracking of money at all points in time, with multiple redundancies.
There is absolutely no need to worry.

Reconciliation of incomplete transactions happen at regular intervals (could be once every 4 hours to even 4 times in an hour), and most likely Oxigen might end up updating your wallet balance with the amount deducted from Payzapp (perhaps it is already the case right now).

If Oxigen doesn’t claim it, your money should be reflecting in your source account in some time (highly variable from 2 days to 2 weeks even).

It would help if you just collect evidence and just wait for the system to resolve these imbalances, and just check back after a few days and only then contact CC / raise a ticket if the issue remains unresolved. 99℅ of the time it should have been automatically resolved.

@rahuzz I had the same thing happen for a couple of Oxigen loading transactions. For one failed transaction, the money was reflected back in the source wallet after 30-days. And, for another, the money was finally credited to my Oxigen wallet after 1-3 months. Don’t know exactly how long it took as I never bothered to check after the first month and discovered the credited money just recently when I tried to use my Oxigen wallet for their Shopclues offer. CC @BUTTERFLYBOY

If oxygen provide u proof,they HV not received payment then payzapp will process in ur account. BT payzapp usually don’t do it easily. Need proof in PDF format.
Else after 35 days it will be automatically credited in ur payzapp account

@DealSeeker wrote:

@umarkumar wrote:

In e-banking there is end to end tracking of money at all points in time, with multiple redundancies.
There is absolutely no need to worry.

Reconciliation of incomplete transactions happen at regular intervals (could be once every 4 hours to even 4 times in an hour), and most likely Oxigen might end up updating your wallet balance with the amount deducted from Payzapp (perhaps it is already the case right now).

If Oxigen doesn’t claim it, your money should be reflecting in your source account in some time (highly variable from 2 days to 2 weeks even).

It would help if you just collect evidence and just wait for the system to resolve these imbalances, and just check back after a few days and only then contact CC / raise a ticket if the issue remains unresolved. 99℅ of the time it should have been automatically resolved.

+1

@rahuzz I had the same thing happen for a couple of Oxigen loading transactions. For one failed transaction, the money was reflected back in the source wallet after 30-days. And, for another, the money was finally credited to my Oxigen wallet after 1-3 months. Don’t know exactly how long it took as I never bothered to check after the first month and discovered the credited money just recently when I tried to use my Oxigen wallet for their Shopclues offer. CC @BUTTERFLYBOY

Great guys. I would also like to add something.
What I discovered lately is that if the money remains unclaimed for 7 working days then it is automatically moved back to the source account. Have two incidents to share:
1. Was doing a transaction from Udio to Oxigen and money got debited but Oxigen was not credited. After 7 working days the money was back to Udio.
2. Was adding money in Oxigen with YouFirst. The money got debited from the card but Oxigen wallet not credited again. I wrote an email to oxigen and after 30 minutes the wallet was credited with the amount. I am sure it was the Oxigen rep who did something or it happened automatically from the system as the money was debited from the source account.

It happens sometimes that the Oxigen server does mess up.

@BUTTERFLYBOY wrote:

@DealSeeker wrote:

@umarkumar wrote:

In e-banking there is end to end tracking of money at all points in time, with multiple redundancies.
There is absolutely no need to worry.

Reconciliation of incomplete transactions happen at regular intervals (could be once every 4 hours to even 4 times in an hour), and most likely Oxigen might end up updating your wallet balance with the amount deducted from Payzapp (perhaps it is already the case right now).

If Oxigen doesn’t claim it, your money should be reflecting in your source account in some time (highly variable from 2 days to 2 weeks even).

It would help if you just collect evidence and just wait for the system to resolve these imbalances, and just check back after a few days and only then contact CC / raise a ticket if the issue remains unresolved. 99℅ of the time it should have been automatically resolved.

+1

@rahuzz I had the same thing happen for a couple of Oxigen loading transactions. For one failed transaction, the money was reflected back in the source wallet after 30-days. And, for another, the money was finally credited to my Oxigen wallet after 1-3 months. Don’t know exactly how long it took as I never bothered to check after the first month and discovered the credited money just recently when I tried to use my Oxigen wallet for their Shopclues offer. CC @BUTTERFLYBOY

Great guys. I would also like to add something.
What I discovered lately is that if the money remains unclaimed for 7 working days then it is automatically moved back to the source account. Have two incidents to share:
1. Was doing a transaction from Udio to Oxigen and money got debited but Oxigen was not credited. After 7 working days the money was back to Udio.
2. Was adding money in Oxigen with YouFirst. The money got debited from the card but Oxigen wallet not credited again. I wrote an email to oxigen and after 30 minutes the wallet was credited with the amount. I am sure it was the Oxigen rep who did something or it happened automatically from the system as the money was debited from the source account.

It happens sometimes that the Oxigen server does mess up.

@Paisa_de wrote:

@BUTTERFLYBOY wrote:

@DealSeeker wrote:

@umarkumar wrote:

In e-banking there is end to end tracking of money at all points in time, with multiple redundancies.
There is absolutely no need to worry.

Reconciliation of incomplete transactions happen at regular intervals (could be once every 4 hours to even 4 times in an hour), and most likely Oxigen might end up updating your wallet balance with the amount deducted from Payzapp (perhaps it is already the case right now).

If Oxigen doesn’t claim it, your money should be reflecting in your source account in some time (highly variable from 2 days to 2 weeks even).

It would help if you just collect evidence and just wait for the system to resolve these imbalances, and just check back after a few days and only then contact CC / raise a ticket if the issue remains unresolved. 99℅ of the time it should have been automatically resolved.

+1

@rahuzz I had the same thing happen for a couple of Oxigen loading transactions. For one failed transaction, the money was reflected back in the source wallet after 30-days. And, for another, the money was finally credited to my Oxigen wallet after 1-3 months. Don’t know exactly how long it took as I never bothered to check after the first month and discovered the credited money just recently when I tried to use my Oxigen wallet for their Shopclues offer. CC @BUTTERFLYBOY

Great guys. I would also like to add something.
What I discovered lately is that if the money remains unclaimed for 7 working days then it is automatically moved back to the source account. Have two incidents to share:
1. Was doing a transaction from Udio to Oxigen and money got debited but Oxigen was not credited. After 7 working days the money was back to Udio.
2. Was adding money in Oxigen with YouFirst. The money got debited from the card but Oxigen wallet not credited again. I wrote an email to oxigen and after 30 minutes the wallet was credited with the amount. I am sure it was the Oxigen rep who did something or it happened automatically from the system as the money was debited from the source account.

It happens sometimes that the Oxigen server does mess up.

7 working days??
PayZapp CC would be laughing hard right now…
Buggers kept my money for a full month.

Dont stop chasing. I see a problem in entire HDFC system. I always have to shout on them to get the things done.

@umarkumar wrote:

In e-banking there is end to end tracking of money at all points in time, with multiple redundancies.
There is absolutely no need to worry.

Reconciliation of incomplete transactions happen at regular intervals (could be once every 4 hours to even 4 times in an hour), and most likely Oxigen might end up updating your wallet balance with the amount deducted from Payzapp (perhaps it is already the case right now).

If Oxigen doesn’t claim it, your money should be reflecting in your source account in some time (highly variable from 2 days to 2 weeks even).

It would help if you just collect evidence and just wait for the system to resolve these imbalances, and just check back after a few days and only then contact CC / raise a ticket if the issue remains unresolved. 99℅ of the time it should have been automatically resolved.

this is myth my friend
i had 3 failed transactions from lime card 4 months back.. for 2 they refundedned but for 3rd they refunded only 1/4th of the amount which makes no sense.. since the amount was not very much(rs.320) i didn’t bother bashing them heavily.

@deadplay wrote:

@umarkumar wrote:

In e-banking there is end to end tracking of money at all points in time, with multiple redundancies.
There is absolutely no need to worry.

Reconciliation of incomplete transactions happen at regular intervals (could be once every 4 hours to even 4 times in an hour), and most likely Oxigen might end up updating your wallet balance with the amount deducted from Payzapp (perhaps it is already the case right now).

If Oxigen doesn’t claim it, your money should be reflecting in your source account in some time (highly variable from 2 days to 2 weeks even).

It would help if you just collect evidence and just wait for the system to resolve these imbalances, and just check back after a few days and only then contact CC / raise a ticket if the issue remains unresolved. 99℅ of the time it should have been automatically resolved.

this is myth my friend
i had 3 failed transactions from lime card 4 months back.. for 2 they refundedned but for 3rd they refunded only 1/4th of the amount which makes no sense.. since the amount was not very much(rs.320) i didn’t bother bashing them heavily.

Oxigen has accepted in email that the transaction of Rs 1000 was not successful and has stated that refund would be credited back to payzapp within 3-7 working days.However they have added this line also “if the amount is not credited in your account within this time frame then we request you to please check with your bank and if bank is unable to share your refund status then please reply to us on this e-mail along with your latest bank statement from the date of transaction.”They didn’t written name of payzapp in email even for a single time.

@umarkumar @DealSeeker

@rahuzz wrote:

Oxigen has accepted in email that the transaction of Rs 1000 was not successful and has stated that refund would be credited back to payzapp within 3-7 working days.However they have added this line also “if the amount is not credited in your account within this time frame then we request you to please check with your bank and if bank is unable to share your refund status then please reply to us on this e-mail along with your latest bank statement from the date of transaction.”They didn’t written name of payzapp in email even for a single time.

@umarkumar @DealSeeker

Because it’s standard mail conversation procedure not to mention the source of funds. Customer care is not supposed to mention the bank names/card type etc in email conversations.

@BUTTERFLYBOY

Yes even I have experienced that. Gift card refunds are almost instantaneous or done within an hour for failed transactions. Maybe that is how the system is designed as GC holders might not know/have the escalation matrix.

@ranjithsai01 wrote:

@rahuzz wrote:

Oxigen has accepted in email that the transaction of Rs 1000 was not successful and has stated that refund would be credited back to payzapp within 3-7 working days.However they have added this line also “if the amount is not credited in your account within this time frame then we request you to please check with your bank and if bank is unable to share your refund status then please reply to us on this e-mail along with your latest bank statement from the date of transaction.”They didn’t written name of payzapp in email even for a single time.

@umarkumar @DealSeeker

Because it’s standard mail conversation procedure not to mention the source of funds. Customer care is not supposed to mention the bank names/card type etc in email conversations.

Grerat he didn’t mention about Payzapp else they would also add like as per RBI rules wallet to wallet transactions are not allowed.