Hotness [Help] IDEA Sim deactivated

Hot Deal [Help] IDEA Sim deactivated

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Deal Subedar
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My Idea sim deactivated because of non usage for three months. I had almost 300-400 balance on it. How to reactivate it. Idea customer care said they can’t reactivate it.
But as per trai rule if balance is more than 20 then number could not be deactivated.
Plz Help.
Number is not issued to any one yet. I have confirmed in idea store.

24 Comments  |  
18 Dimers
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Deal Lieutenant
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Very bad ‘Idea’. Pls update what happens?

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suspended
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They cannot deactivate any sim like this. If you had 300-400 balance then they would have charged your sim for non usage( approx 30-40rs per month) .

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Deal Subedar
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They replied by mail:
Dear Customer, Greetings for the day! This is with reference to your email regarding services. We wish to inform you that services of your Idea mobile number have been permanently disconnected due to non-usage with effect. Please note that for a prepaid number to be active in our network there should be a regular usage. Services to your mobile number would be discontinued if there is no usage i.e. no Voice Calls, SMS or Data usage for a continuous period of 90 days. No refund would be given for unused talk time balance and validity of the card. Number will be non-functional post disconnection and unused balance will get forfeited.

In idea store no help they said unable to activate. We can’t activate deactivated number. You should buy new SIM of that number where you want. So rude behave by them.

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Deal Cadet
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Buy another sim with same number..

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Deal Lieutenant
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Use FB/Twitter…Escalate…Bash them

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Deal Subedar
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DealLooter wrote:

Use FB/Twitter…Escalate…Bash them

Can I still complaint? Now 5 months gone.

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Deal Lieutenant
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Hybrid wrote:

Can I still complaint? Now 5 months gone.

tag TRAI also it is against their rules as u have more than 20rs balance

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Deal Lieutenant
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Imharsh wrote:

tag TRAI also it is against their rules as u have more than 20rs balance

Nope. Many terms are there for deactivation. One of them is satisfied and they deactivate the connection. Nothing can be done now BDW

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Deal Lieutenant
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Topsey wrote:

Nope. Many terms are there for deactivation. One of them is satisfied and they deactivate the connection. Nothing can be done now BDW

no read the terms again from TRAI site. Need to satisfy any 1 term either u use once in 90 days or keep at least 20rs balance then they cant deactivate. otherwise what is sense of rs20 their?

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Deal Lieutenant
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Topsey wrote:

Nope. Many terms are there for deactivation. One of them is satisfied and they deactivate the connection. Nothing can be done now BDW

The mobile connections of prepaid consumers shall not be deactivated for any period of non-usage less than 90 days;
For the purpose of usage, a voice call/ video call (incoming or outgoing) or an outgoing SMS or a data usage or usage of Value Added Services, or payment of rental (in case of post paid connection) etc. shall definitely fall in the scope of activity, the service provider may prescribe any other activity as well.
There shall be no deactivation if the balance in prepaid consumer account is Rs.20/- or more.
An ‘Automatic Number Retention Scheme’ shall be implemented for prepaid consumers on payment of reasonable charges.
A consumer whose connection is deactivated shall be given a grace period of 15 days within which he can reactivate the same number;.
Consumers shall be transparently communicated the terms and conditions of deactivation of SIMs due to non-usage.
The Regulations also mandate implementation of a ‘Safe Custody Scheme’ for postpaid consumers on payment of a reasonable charge. Such consumers will not be required to pay monthly rental during the period of safe custody.

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Deal Subedar
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Imharsh wrote:

The mobile connections of prepaid consumers shall not be deactivated for any period of non-usage less than 90 days;
For the purpose of usage, a voice call/ video call (incoming or outgoing) or an outgoing SMS or a data usage or usage of Value Added Services, or payment of rental (in case of post paid connection) etc. shall definitely fall in the scope of activity, the service provider may prescribe any other activity as well.
There shall be no deactivation if the balance in prepaid consumer account is Rs.20/- or more.
An ‘Automatic Number Retention Scheme’ shall be implemented for prepaid consumers on payment of reasonable charges.
A consumer whose connection is deactivated shall be given a grace period of 15 days within which he can reactivate the same number;.
Consumers shall be transparently communicated the terms and conditions of deactivation of SIMs due to non-usage.
The Regulations also mandate implementation of a ‘Safe Custody Scheme’ for postpaid consumers on payment of a reasonable charge. Such consumers will not be required to pay monthly rental during the period of safe custody.

Idea CC said when number deactivated balance was zero. But sim was even not in mobile so how it be deducted? It should be because they activated their services from their end.

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Deal Cadet
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Same thing happened with me last month in two AIRTEL PREPAID numbers but I send mail to them within 15 day grace period now my number is active one in prepaid and other one in postpaid. Even though i don’t have 20 rupee balance too.

I suggest you to please visit a idea store not a mini store.

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Deal Subedar
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I got this message from Idea for a sim from which I didn’t do outgoing call:

Apne 90 din se apna Idea mobile upyog nahi kiya hai.TRAI nirdesh anusar apke mobile a/c se Rs20 kat k mobile ki seva avdhi 30din badha di hai.Shesh bal: 103

Can they deduct 20 Rs every month like this? They claim its as per trai notification

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Deal Subedar
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gotrajk wrote:

I got this message from Idea for a sim from which I didn’t do outgoing call:

Apne 90 din se apna Idea mobile upyog nahi kiya hai.TRAI nirdesh anusar apke mobile a/c se Rs20 kat k mobile ki seva avdhi 30din badha di hai.Shesh bal: 103

Can they deduct 20 Rs every month like this? They claim its as per trai notification

This rule came in 2012 and you knowing it now. Yes, operators are allowed to deduct Rs.20 from your balance if you dont use it for 90 days straight. In case you dont have balance they will close the number in most cases. So better call for 10 seconds every 60 days.

The rule by TRAI is simple:

If a number is inactive for min. 60 days, operator can close it right away or give extra 30 days without any charge. Most operators give 30 days extra till 90 days. Between 60-90 days if you don’t use they can close it or take 20 if your balance is above that. Below that you lose your number. Some operators dont close even after 90 days like Airtel, Jio etc. But Idea and Voda do deduct 20 in case of non-usage. If your sim card accessing network too then it may stay alive even without usage. But no network for 90 days, it will be closed.

You may think why should you pay this? But operators have to keep number records and update it daily in order to keep number in active state. Even if sim is switched off, data regarding to number updates and network is also used when someone call you to get switch off tune. Computer system also take space to keep your data intact. So for you it may be nothing but for operator they have to do work backend. When they report customers, they keep data of inactive sims too and it takes work at their end. So this fee is nothing. You are unaware that a inactive sim gives more headache to companies than an active one. smile

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Deal Newbie
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Your IDEA SIM disconnected because IDIOTS are running IDEA. Even if your SIM gets activated just don’t go for idea, Its useless.
I am also a victim of non usage disconnection by Idea…
I saw the first company who disconnect services despite being paid by customers; Only an IDIOT can do this….!!!!

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Shopping Friend
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mrinalsharma2519 wrote:

Your IDEA SIM disconnected because IDIOTS are running IDEA. Even if your SIM gets activated just don’t go for idea, Its useless.
I am also a victim of non usage disconnection by Idea…
I saw the first company who disconnect services despite being paid by customers; Only an IDIOT can do this….!!!!

can we recharge IDEA from main balance what is the USSD code

rolleyes
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Analyst
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desiman wrote:

can we recharge IDEA from main balance what is the USSD code

rolleyes

Yes. At least in some circles. *369star24#

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Deal Newbie
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Bad idea when trying to buy new sim they r asking to take it as postpaid but actuallyit was prepaid

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Deal Subedar
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Gowtham97 wrote:

Bad idea when trying to buy new sim they r asking to take it as postpaid but actuallyit was prepaid

Bro that is ur decison to get prepaid or postpaid. Go to ur nearby Idea store. But they Eats balance of u not use sim and deactivates it.

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Deal Newbie
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My number was not able to call outgoing or incoming so plz start my sim No is 8652715084
Plz give me feedback

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Deal Subedar
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8652manish924 wrote:

My number was not able to call outgoing or incoming so plz start my sim No is 8652715084
Plz give me feedback

Bro u have to Recharge with minimum 35. And Bro dont post mobile number openly.

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