I need your help in tackling a fraud buyer on eBay. Here is what happened
I sold my iPhone 6S Plus 128gb on eBay to a buyer in Pune on 18th March 2016, got an email from eBay saying the payment is under verification and I need to ship the phone after the verification.
On 19th March 2016 I got an email from eBay saying the payment has been verified and I can ship the phone. I formatted the entire phone and sent it by courier with insurance on 19th March 2016.
The courier got delivered on 21st March 2016 and the buyer didn’t confirm the item even after sending him messages for 2 days.
Today, on 23rd March 2016, he raised a refund request on eBay saying the phone is defective! I sent him a perfectly working phone that is as good as new and now he says that they phone isn’t working and raised a claim.
How do I tackle this? Anyone has any experience in tackling such buyers on eBay? Please help me dimers.