Help me fight against a fraud buyer on eBay (i ...

Help me fight against a fraud buyer on eBay (i sold my iPhone and got cheated)

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Deal Lieutenant
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Hey dimers,

I need your help in tackling a fraud buyer on eBay. Here is what happened

I sold my iPhone 6S Plus 128gb on eBay to a buyer in Pune on 18th March 2016, got an email from eBay saying the payment is under verification and I need to ship the phone after the verification.

On 19th March 2016 I got an email from eBay saying the payment has been verified and I can ship the phone. I formatted the entire phone and sent it by courier with insurance on 19th March 2016.

The courier got delivered on 21st March 2016 and the buyer didn’t confirm the item even after sending him messages for 2 days.

Today, on 23rd March 2016, he raised a refund request on eBay saying the phone is defective! I sent him a perfectly working phone that is as good as new and now he says that they phone isn’t working and raised a claim.

How do I tackle this? Anyone has any experience in tackling such buyers on eBay? Please help me dimers.

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72 Comments  |  
26 Dimers
Getready
Deal Captain
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pm me

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Budding Star
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Since its ebay, it would most probably be a win-win situation for both buyer and seller. Ebay at last would pay you and the buyer would also be compensated on the other hand.

Getready
Deal Captain
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@Utsav wrote:

Since its ebay, it would most probably be a win-win situation for both buyer and seller. Ebay at last would pay you and the buyer would also be compensated on the other hand.


That happens only if the purchase price is below 2000/1000

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Dimer Of The Year 2015
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@raghupro Although I have no personal experience to help you with this, I am tagging one dimer who is an eBay powerseller.

@yogeshgemini

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Deal Lieutenant
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@DealSeeker wrote:

@raghupro Although I have no personal experience to help you with this, I am tagging one dimer who is an eBay powerseller.

@yogeshgemini


Thanks man. Hope to get some help.

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Budding Star
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@getready wrote:

@Utsav wrote:

Since its ebay, it would most probably be a win-win situation for both buyer and seller. Ebay at last would pay you and the buyer would also be compensated on the other hand.


That happens only if the purchase price is below 2000/1000


That’s not mandatory.
One of such incident happened with me as a buyer and if u are rite on ur part, u will surely will be knowing how to get ur money out from them.

Getready
Deal Captain
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@Utsav wrote:

@getready wrote:

@Utsav wrote:

Since its ebay, it would most probably be a win-win situation for both buyer and seller. Ebay at last would pay you and the buyer would also be compensated on the other hand.


That happens only if the purchase price is below 2000/1000


That’s not mandatory.
One of such incident happened with me as a buyer and if u are rite on ur part, u will surely will be knowing how to get ur money out from them.


I dunno
Yeah its an advantage for the buyer but not for the seller.
eBay would process refund for the buyer and if its a costly item it will be asked to return to the seller (no payment will be released to seller)

There are lots of cases where buyers sent cheap replicas/ duplicate items in the place of original items

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Deal Lieutenant
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@Troll wrote:

@raghupro wrote:

@bk08 wrote:

https://np.reddit.com/r/india/comments/36r1mp/s...


Looks like a long post. Will read it now. Thanks https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


When u done Plz share the Bottom line


Bottom line is that some seller had a similar issue, lost all his money and eventually ended up beating the shit out of the buyer by tracing him in person.

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Deal Lieutenant
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@Utsav wrote:

@getready wrote:

@Utsav wrote:

Since its ebay, it would most probably be a win-win situation for both buyer and seller. Ebay at last would pay you and the buyer would also be compensated on the other hand.


That happens only if the purchase price is below 2000/1000


That’s not mandatory.
One of such incident happened with me as a buyer and if u are rite on ur part, u will surely will be knowing how to get ur money out from them.


That assuring man. Thanks. Let me see how well it goes. I have some proof to back up my claims.

Break the bottle
Deal Captain
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@raghupro wrote:

@Utsav wrote:

@getready wrote:

@Utsav wrote:

Since its ebay, it would most probably be a win-win situation for both buyer and seller. Ebay at last would pay you and the buyer would also be compensated on the other hand.


That happens only if the purchase price is below 2000/1000


That’s not mandatory.
One of such incident happened with me as a buyer and if u are rite on ur part, u will surely will be knowing how to get ur money out from them.


That assuring man. Thanks. Let me see how well it goes. I have some proof to back up my claims.


Bad news…. Hope you get back your phone or money. Nowadays can’t even believe the buyer to be a genuine, honest guy/gal….
If you have the address of the buyer, track him down if you can’t get it through proper way.

Buddy
Deal Subedar
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What buyer did to you isn’t right but did you seriously send a phone after formatting?
You mean you sent a used phone against an order of new phone? And that too the costliest phone in market not some cheap 2k phone?

Getready
Deal Captain
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@goldigger wrote:

What buyer did to you isn’t right but did you seriously send a phone after formatting?
You mean you sent a used phone against an order of new phone? And that too the costliest phone in market not some cheap 2k phone?


The phone is listed as an used one https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

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Deal Lieutenant
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@goldigger wrote:

What buyer did to you isn’t right but did you seriously send a phone after formatting?
You mean you sent a used phone against an order of new phone? And that too the costliest phone in market not some cheap 2k phone?


I sent a used phone and the listing was for a used phone man. Here is the proof that I logged out of iCloud too

Edited to be safe https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Film festival 9828
Deal Subedar
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Do you have some proof of the serial number of the phone and photocopy of original invoice ?

Regarding eBay Claim :
2) Keep checking eBay Guarantee claim page for any updates 2-3 times a day. eBay is first going to contact the buyer and may take an action without contacting you. They will post updates directly on claim page

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Deal Lieutenant
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@micke wrote:

Do you have some proof of the serial number of the phone and photocopy of original invoice ?
y to ask buyer to obtain proof


That’s very very insightful man. Thanks a lot for all the info. I have done a few of them already and I will make sure to implement the rest too.

Edited the quoted post

Getready
Deal Captain
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@micke wrote:

Do you have some proof of the serial number of the phone and photocopy of original invoice ?

Regarding eBay Claim : 1) ……….


I feel for the best possible outcome, these suggestions should be hidden for a while?
Who knows the buyer might be a dimer too? As per the buyer’s words, he seem to be doing this thing for quite a while. May be this will alert him to get ready for alternative reactions/actions?

Film festival 9828
Deal Subedar
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@getready wrote:

@micke wrote:

Do you have some proof of the serial number of the phone and photocopy of original invoice ?

Regarding eBay Claim : 1) ……….


I feel for the best possible outcome, these suggestions should be hidden for a while?
Who knows the buyer might be a dimer too? As per the buyer’s words, he seem to be doing this thing for quite a while. May be this will alert him to get ready for alternative reactions/actions?


https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif
I have edited the post since OP has already read it.

Missing
Deal Cadet
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for how much money did yoiu sold him ??
just curious ??

Dsc02478
Deal Captain
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any warranty left in phone?

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Deal Lieutenant
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@yogeshgemini wrote:

any warranty left in phone?


Yes, still has 8 months of warranty left.

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Deal Cadet
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I hv read a simlar case when a buyers returns back dummy of phone to seller..
So b careful.

Dsc02478
Deal Captain
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@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?


Yes, still has 8 months of warranty left.


Send invoice scan to ebay on [email protected]..om
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

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Deal Lieutenant
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@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?


Yes, still has 8 months of warranty left.


Send invoice scan to ebay on [email protected]..om
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

That’s great news! I will send the invoice right away. Thanks a lot man https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

Missing
Deal Lieutenant
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@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?


Yes, still has 8 months of warranty left.


Send invoice scan to ebay on [email protected]..om
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

Is it really possible? Because my friend also had a similar incident when he sold a router. The buyer claimed that he didn’t get an Invoice from the seller and also he claimed that warranty is non-transferable. Ebay went with the buyer saying warranty is non-transferable in case of used goods.

Dsc02478
Deal Captain
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@ranjithsai01 wrote:

@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?


Yes, still has 8 months of warranty left.


Send invoice scan to ebay on [email protected]..om
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

Is it really possible? Because my friend also had a similar incident when he sold a router. The buyer claimed that he didn’t get an Invoice from the seller and also he claimed that warranty is non-transferable. Ebay went with the buyer saying warranty is non-transferable in case of used goods.


Generally ebay also wants to reject claims for high price products, just give them valid reason from their policies

which company router?

Missing