Hotness Help me with this mobikwik fraud.

Hot Deal Help me with this mobikwik fraud.

372°
Madhavan
Deal Subedar
146
2821
87

Hello Dimers,please help me with this mobikwik fraud that happened in my account because mobikwik not caring to help me to get my money Back.

On Mar 02 23:39:10 someone has transferred Rs.3000 from my mobikwik wallet to his mobikwik wallet account through the money transfer option in the android app..Somehow he has hacked my details(userId/pass) and made this transaction.Details of the mobile no/email ID to which the amount has been transferred: 9098927889/email:[email protected]
I have made several calls/support tickets/tweets for past 12 days and they are not caring about this and not helping to get my money back.
Have raised complaints on akosha and consumercomplaints.in no reply yet.

Have included my conversations/support tickets with mobikwik below and with their telephone conversations I only lost more money around 200.

Email reply 1:
-——- Original Message -——-
Subject: Mobikwik: Support Ticket Alert
Date: Tue, 3 Mar 2015 11:57:59 +0000
From: Mobikwik <[email protected]>
Reply-To: One Mobikwik Systems <[email protected]>
To: [email protected]

Mobikwik
Ticket No | 2258653
Status | Resolved
Re-Open
Created On : 03/03/15
Resolved On : 03/03/15

Query
This is regarding Transaction Id 1425319750487. I didn’t sent money to [email protected] (9098927889). Somebody has hacked my account and had done the transfer.Kindly credit back my money back and report this action to cybercrime.
Resolution

Namaste!

Thank you for taking out time to write to us.

We totally understand your worry for the misuse of your Bank Account /Card. We will be personally looking into the matter and investigate it on priority.

Please send us the first 6 digits & last 4 digits of the Card misused, Date and amount of the transactions along with the Bank statement which shows the claiming transaction towards MobiKwik.

Kindly send the above details to [email protected]

MobiKwik team deeply empathizes for not meeting your expectation and assures you that this will be taken care off to your satisfaction level.

Thank you for choosing MobiKwik.
Regards,
MobiKwik Team
“We take pride in serving our valued customers”

Email reply 2: for my email sent to [email protected] (They are saying that I only made that transfer)
Dear Dilip,
Thank you for contacting Mobikwik. We appreciate the opportunity to assist you.

Would like to inform you that you have initiated and authorized the transfer of Rs 3000 to e-mail [email protected]

Thanks & Regards,
Dispute Management Team
Address:- #758, 1st Floor, Udyog Vihar Phase-5,
Gurgaon, Haryana-122016
Ph. No.:- 0124-4223217
Email – [email protected]
Website – www.mobikw...om

3.Another wasteful ticket: (I am complaining about the fraudful wallet transfer and they are irrelevantly asking for the Bank/card details)

Mobikwik
Ticket No | 2267486
Status | Resolved
Re-Open
Created On : 03/05/15
Resolved On : 03/05/15

Query
I want to assure once again that I didn’t initiate the transfer 1425319750487. Someone has hacked my account details and used them to initiate the transfer. With mobikwik,it doesn’t ask for OTP confirmation while sending money to others.The hacker has used this loophole in mobikwik system and using my userid and password he has initiated the transfer from some other mobile or emulator and has accepted the transfer by himself. I have lost Rs.3000 to someone’s wallet due to this.I have given you the details of the illegal transaction thus made (Transaction Id 1425319750487) and you have still not returned my money reversing the transaction or finding out the fraud happened. I expect a positive reply from you ASAP.
Resolution

Namaste!

Thank you for taking out time to write to us.

We totally understand your worry for the misuse of your Bank Account /Card. We will be personally looking into the matter and investigate it on priority.

Please send us the first 6 digits & last 4 digits of the Card misused, Date and amount of the transactions along with the Bank statement which shows the claiming transaction towards MobiKwik.

Kindly send the above details to [email protected]

MobiKwik team deeply empathizes for not meeting your expectation and assures you that this will be taken care off to your satisfaction level.

Thank you for choosing MobiKwik.

Regards,

MobiKwik Team
“We take pride in serving our valued customers”

4) Their twitter replies:
my Tweet to
@ MobiKwikSWAT My wallet money of 3000 was transferred to someones wallet,I didn’t do that transfer.Support ticket 2276533 no reply yet – Mar 12
Their replies:
MobiKwik Support @ MobiKwikSWAT
@maddydilip HI,We`d love to help you.We request you to kindly check your DM for the details.Have a great day.Thanks!
Hi,We`ve checked your transaction for a transfer for Rs 3000/-.
11:23 AM – 12 Mar 15
We`d like to inform you that such transfers cannot be made until you have initiated it from your device.
11:24 AM – 12 Mar 15
Sir,We cannot reverse the amount as it has been transferred from your device.
06:02 PM – 12 Mar 15
And the account cannot be hacked until you share your account details.
06:02 PM – 12 Mar 15
(F*ck do they know the meaning of hacking?)
This transaction has been made from your device.Please write to our fraud team for any other queries.
06:03 PM – 12 Mar 15
(Their fraud team not at all replying to my emails)

5)Their final reply to my ticket: (They are advising me to change my password so that It can’t happen in future.Am I an idiot to keep the same password.I have already changed it the next day the transfer was made and they telling no way to get my money back indirectly.)
-——- Original Message -——-
Subject: Mobikwik: Support Ticket Alert
Date: Fri, 13 Mar 2015 04:01:54 +0000
From: Mobikwik <[email protected]>
Reply-To: One Mobikwik Systems <[email protected]>
To: xxxxxxxxxxxxxxxxx

Mobikwik
Ticket No | 2258653
Status | Resolved
Re-Open
Created On : 03/03/15
Resolved On : 03/13/15

Query
It is not about the misuse of the card and it is about the issue that someone has transferred amount of Rs.3000 from my mobikwik wallet to his mobikwik wallet by misusing my account details.
Resolution
Namaste!

Thank you for taking out time to write to us.

We understand your worry that your account has been misused by someone.

We would like to inform you that your transaction has been accepted by the receiver and money has been successfully added to receiverâ??s wallet balance.

We request you to kindly change your password to make sure this would not happen again in future.

Thank you for choosing MobiKwik.

Regards
MobiKwik Team
“We take pride in serving our valued customers”

25 Comments  |  
19 Dimers
Twkp 400x400
Deal Lieutenant
157
3518
73

“This transaction has been made from your device.Please write to our fraud team for any other queries.”

yes they are 100% fraud…

Missing
Deal Cadet
53
151
2

Lodge a police complaint : – OMG if you can make them understand https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif
BTW How many duped still people use these fraudsters for 3000 balance in wallet?
I dont trust mobidi*k Above 100 https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Missing
Analyst
1
5726
161

But for Wallet transfer as well it requires OTP last I checked.I could be wrong tho. Hv nt used it in a long time.

Keep calm and be optimistic 70
Deal Lieutenant
427
4708
37

u definitely have entered your password somewhere. may be you got any fishing mail or somewhere in the name of survey.

33511467098024
Deal Cadet
102
272
13

it always ask for OTP, so how you lost your money

Madhavan
Deal Subedar
146
2821
87

I will wait for some more days If I don’t get a resolution then I will lodge a police complaint.
Any lawyers here?Can you help me to file a law suite against mobikwik for their fault to fail to identify the fraud and inability to get my money back even after complaining them regarding the transaction?
All Bank/Credit card companies can help to recover money lost against fraudful transactions and misuse of cards and RBI approved wallets should do the same for the customers who lost their money in such manners.

Madhavan
Deal Subedar
146
2821
87
webraja wrote:

it always ask for OTP, so how you lost your money


Here are the sms I have received while the transfer was initiated and accepted by the mobikwik user lolpraveen73 and there was no otp SMS received for that transaction.During money transfer it asks for OTP with IOS but for android it doesn’t ask OTP.Please check for urselves.

https://cdn0.desidime.com/attachments/photos/407889/medium/1993435-Screenshot_2015_03_14_16_50_33.png?1481017629

Missing
Deal Lieutenant
125
5870
17

it always asks otp, when i transfer any money from wallet

1513727 743954719024967 3421973784347103766 n
Deal Cadet
327
594
14
maddydilip wrote:

webraja wrote:

it always ask for OTP, so how you lost your money


Here are the sms I have received while the transfer was initiated and accepted by the mobikwik user lolpraveen73 and there was no otp SMS received for that transaction.During money transfer it asks for OTP with IOS but for android it doesn’t ask OTP.Please check for urselves.

https://cdn0.desidime.com/attachments/photos/407892/medium/1993466-Screenshot_2015_03_14_16_50_33.png?1481017629


In Screenshot Msg Date Showing 3 March For Sending And For Receiving 5 March https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif

Madhavan
Deal Subedar
146
2821
87
prince bansal wrote:

maddydilip wrote:

webraja wrote:

it always ask for OTP, so how you lost your money


Here are the sms I have received while the transfer was initiated and accepted by the mobikwik user lolpraveen73 and there was no otp SMS received for that transaction.During money transfer it asks for OTP with IOS but for android it doesn’t ask OTP.Please check for urselves.

https://cdn0.desidime.com/attachments/photos/407893/medium/1993487-Screenshot_2015_03_14_16_50_33.png?1481017629


In Screenshot Msg Date Showing 3 March For Sending And For Receiving 5 March https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif


Msg for sent’ on Mar 02
Msg for received Mar 03

Dates for the sms are above the msg and not below… https://cdn2.desidime.com/assets/textile-editor/icon_cry.gif

Missing
Analyst
1
5726
161

Not just ios even on Android it asks for OTP everytime for money transfer.
HOWEVER TWICE IN THE PAST WHILE REDEEMING CASHBACK COUPON I DID NT RECEIVE ANY OTP YET THE TRANSACTION WENT THROUGH SUCCESSFULLY. This might point to a bug in Mobikwik’s system.

Images
Deal Lieutenant
16
5024
65

Simply y can’t u lodge compliant,we all know whats MOBIKWIK team is all about MOVE ON….!!!!!!

Hacker detected
Deal Subedar
80
2415
62

the only solution
reach to their office in gurgaon …
their they have their data center ….
talk to their engineers and then they will giv ur money back

1022838a7831e038756576c3326f9a7f d344phk
Deal Newbie
50
26
0

hi, Mobikwik is a bogus company… its run by some guy who has no interest in running the business… psttt…. You do know these wallet companies are governed by RBI… send them a hand written complaint by registered post… They will further make them investigate. You can claim Mobikwik has a faulty system with poor security.

Missing
suspended
50
32
2

ask them the message history in their system when the transection was initiated and mobikwik with rs 3000 balance is a sin. NEVER DO THAT.

Missing
Deal Newbie
50
20
0

Hi,

Did you receive any call from some number, and they told you that they are from mobikwik and provide them with OTP as an acknowledgement for receiving call ???

Thanks
Swapnil

Thor movie chris hemsworth as thor t2
suspended
41
23515
249
hackerboys wrote:

the only solution
reach to their office in gurgaon …
their they have their data center ….
talk to their engineers and then they will giv ur money back


What a suggestion https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Images
Deal Subedar
53
1332
26

Mobikwik asks for otp in some accounts and doesn’t ask in some accounts. Even i am wondering how this can happen.

A
suspended
130
166
11

its not possible
may be ur known person transfer ur money

Missing
Deal Newbie
50
20
0

Sir My account Sbi Credit card Today afternoon Fake call coming Tansfer 20000 Amt to Mobikwik pls help me My ph:9952815082
Txt no 01125085876

Missing
Deal Newbie
50
20
0
sunny911 wrote:

its not possible
may be ur known person transfer ur money

Wat Reason

Missing
Deal Newbie
50
20
0
sunny911 wrote:

its not possible
may be ur known person transfer ur money

Wat Reason help me

Images %282%29
Deal Lieutenant
4,303
6038
100
Expand
maddydilip wrote:

Nope

That person is Mohit Sondhiya from Madhaya Pradesh
Had u tried to call him again?

Missing