Help Needed regarding failed UPI transaction

hello dimers, i did try to open a zero balance account of Axis bank from their Axis ASAP app a day before yesterday everything went ok till last step, at last step it asked me for Initial funding of 10000₹ or 20000₹, and it was offering some more offers with 20000₹ plan so i selected 20000₹ and went to payment page, they use BillDesk as payment gateway, then i selected payment mode as UPI after that i went to PhonePe app to complete that payment everything went fine i did completed my payment successfully, even received balance deduction SMS and then again i came to axis bank app, a session expire window was already there. Now my Axis bank account also not opened and money got deducted, i thought may be transction will reverse and money will come back to source. still i did contacted Axis bank executive with Transaction ID he said there is no incoming transaction to their bank from given ID, your payment may be stuck in Payment getaway, so did inform my source bank (DBS) regarding this but they said transaction is successful from their end you must check with beneficiary bank, even they refused to rise complaint, CC said they can only raise complaint for fail transactions.., after that i am trying to contact BillDesk customer care i did email them on both of emails listed on their website ([email protected]&[email protected]) but i was not able to contact them using provided phone numbers as most of them are not working, now i am waiting for my refund since 2 days, i came here for help, any kind of help in this matter is appreciated, Thanks.