Help! phonepe payment problem

Help! phonepe payment problem

281°
Missing
Deal Hunter
8
7576
51

First time using phoepe cuz of some good cb offers… anyways, I did a kyc and then top up balance with a debit card.
Now when I tried using it to pay on pharmeasy, it says 0 balance on the linked wallet?!! But I transferred 1050 to it and its still there, whats happening?! Please help 😭

15 Comments  |  
7 Dimers
Missing
Deal Subedar
5
2100
30

Clear PhonePe cache and try again.

Missing
Deal Hunter
8
7576
51
sardasa wrote:

Clear PhonePe cache and try again.

Its not working 😭
Complained to them since yesterday but no one’s even bothering to reply till now!
This is so unfair

Missing
Deal Subedar
5
2100
30
Expand
rini50 wrote:

Its not working 😭
Complained to them since yesterday but no one’s even bothering to reply till now!
This is so unfair

Did you reinstall the app too?

Missing
Deal Hunter
8
7576
51
Expand
sardasa wrote:

Did you reinstall the app too?

No, just cleared cache like you said from settings menu
P.S. is there a way to use the money completely since its stuck there anyway

Missing
Deal Subedar
5
2100
30
Expand
rini50 wrote:

No, just cleared cache like you said from settings menu
P.S. is there a way to use the money completely since its stuck there anyway

Can’t you just withdraw it to your bank account?

Missing
Deal Hunter
8
7576
51
Expand
sardasa wrote:

Can’t you just withdraw it to your bank account?

It said not possible?? I’ll just give them today to see whats wrong and then i guess I’ll use it to pay others phone bills 😅
Both paytm and phonepe disappointed me. I guess I’ll only stick to official bank apps and amazon pay.
Too bad, pharmeasy doesn’t allow amazon pay tho 😑

Missing
Deal Subedar
5
2100
30
Expand
rini50 wrote:

It said not possible?? I’ll just give them today to see whats wrong and then i guess I’ll use it to pay others phone bills 😅
Both paytm and phonepe disappointed me. I guess I’ll only stick to official bank apps and amazon pay.
Too bad, pharmeasy doesn’t allow amazon pay tho 😑

Not sure what’s wrong here as it always worked for me. Have you completed kyc?

Missing
Deal Newbie
50
44
2

Tweet them you shall get your money

Missing
Deal Cadet
63
900
11

Some merchants allow only upi transactions in phonepe.
Like if u pay at local shop no wallet option comes only upi possible.

Just don’t load money simply pay via upi

Missing
Entertainer
1,569
25502
267
Superdry wrote:

Some merchants allow only upi transactions in phonepe.
Like if u pay at local shop no wallet option comes only upi possible.

Just don’t load money simply pay via upi

Exactly.

@rini50 Check your Phonepe balance first. (My money > Wallet/gift vouchers > Phonepe)

If it is there then message them on twitter and tell them to refund the money to the actual source(debit card). You will get the refund within 3-4 Days. Quote them the transaction ID.

Tell them it is of no use to you because the merchant for whom you loaded the money doesn’t accept payment through Phonepe wallet anymore.

Missing
Deal Hunter
8
7576
51
Expand
sardasa wrote:

Not sure what’s wrong here as it always worked for me. Have you completed kyc?

Yea, I did. I told them to return the amount to my debit card, just like @Tejaa mentioned here. They’re saying that they’ll look into the problem and will return the money.
It sucks for me tho… would have liked to use some of their cb offers especially for medicines and swiggy 😅

Missing
Shopping Friend
281
7135
109

use phonepe UPI payment.

no use of phonepe wallet, pay directly through phonepe UPI

Missing
Deal Hunter
8
7576
51
abhishek012 wrote:

use phonepe UPI payment.

no use of phonepe wallet, pay directly through phonepe UPI

Eh… I really don’t want to use these apps anymore. Too risky.

Missing
Deal Cadet
59
451
6
abhishek012 wrote:

use phonepe UPI payment.

no use of phonepe wallet, pay directly through phonepe UPI

if you want to pay with upi then why bothering phonepay. Use bank official app ot tez (google pay). It will make everyone life easier.

Missing