Help to get refund

94°
Deal Cadet
sanumax2176

on 15th I had recharged my Idea number for rupees 599 through Mobikwik wallet after loading money in it. The recharge is showing successful but I haven’t received the recharge. I complained to MobiKwik but they replied that they can’t do anything as the recharge was successful .

Any suggestions will be helpful

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Generous Generous
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have you checked whether you recharged the correct number or not?

Deal Cadet Deal Cadet
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yes I had Checked and the number is correct

Generous Generous
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Check with the operator

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Deal Cadet Deal Cadet
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Just ask for operator recharge I’d and give it to your operator.

Deal Cadet Deal Cadet
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I Contacted Idea customer care and was informed that no recharge of 599 was pending.

Deal Subedar Deal Subedar
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Why To Go With Mobi At First ?
Worst Support By Them.

Entertainer Entertainer
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Send mails to both seperately.(send mails to mobikwik and idea seperately)
Send their replies to opposite side now.(now send the reply from mobikwik to idea and idea’s reply to mobikwik) and ask them to reply now.

Deal Cadet Deal Cadet
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I had send MobiKwik the conversation I had with Idea customer care. But they are repeating the same lines that transaction was successful From there end. After that they are not replying to any of my query

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Deal Lieutenant Deal Lieutenant
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If you are using MobiKwik app. Then check the transaction under notification details from the right side menu. From there get the operator referance number.

Deal Cadet Deal Cadet
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in app below the order, txn ref id is showing.should i give this to idea customer care?

Analyst Analyst
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Contact them on Twitter…they’re very quick responsive on Twitter… Thanks me later wink

Deal Cadet Deal Cadet
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will try

Deal Subedar Deal Subedar
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Mobi Is The Main Culprit.
Dont Leave Them.

Deal Cadet Deal Cadet
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Thanks everyone . just now received the refund minutes after complaining via Twitter smile@

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