Help to get refund

Help to get refund

54°
4838456 profile pictures
Deal Cadet
132
227
6

on 15th I had recharged my Idea number for rupees 599 through Mobikwik wallet after loading money in it. The recharge is showing successful but I haven’t received the recharge. I complained to MobiKwik but they replied that they can’t do anything as the recharge was successful .

Any suggestions will be helpful

18 Comments  |  
8 Dimers
Ezgif 7 f421c978375a
Deal Subedar
0
2193
17

have you checked whether you recharged the correct number or not?

4838456 profile pictures
Deal Cadet
132
227
6

yes I had Checked and the number is correct

Missing
Deal Newbie
50
44
1

Just ask for operator recharge I’d and give it to your operator.

Tenor
Deal Lieutenant
2,500
3517
33
sanumax2176 wrote:

yes I had Checked and the number is correct

Check with the operator

Ezgif 7 f421c978375a
Deal Subedar
0
2193
17
sanumax2176 wrote:

yes I had Checked and the number is correct

check operator and circle

4838456 profile pictures
Deal Cadet
132
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6

I Contacted Idea customer care and was informed that no recharge of 599 was pending.

Rep
Deal Subedar
162
1070
15

Why To Go With Mobi At First ?
Worst Support By Them.

Cropped3140660918820440642
Deal Cadet
128
807
14

Send mails to both seperately.(send mails to mobikwik and idea seperately)
Send their replies to opposite side now.(now send the reply from mobikwik to idea and idea’s reply to mobikwik) and ask them to reply now.

Cropped6463740159546795152
Deal Subedar
390
2505
23

If you are using MobiKwik app. Then check the transaction under notification details from the right side menu. From there get the operator referance number.

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Deal Cadet
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SleeperRAW wrote:

If you are using MobiKwik app. Then check the transaction under notification details from the right side menu. From there get the operator referance number.

in app below the order, txn ref id is showing.should i give this to idea customer care?

4838456 profile pictures
Deal Cadet
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jileg wrote:

Send mails to both seperately.(send mails to mobikwik and idea seperately)
Send their replies to opposite side now.(now send the reply from mobikwik to idea and idea’s reply to mobikwik) and ask them to reply now.

I had send MobiKwik the conversation I had with Idea customer care. But they are repeating the same lines that transaction was successful From there end. After that they are not replying to any of my query

Cropped3140660918820440642
Deal Cadet
128
807
14
Expand
sanumax2176 wrote:

I had send MobiKwik the conversation I had with Idea customer care. But they are repeating the same lines that transaction was successful From there end. After that they are not replying to any of my query

Now try sending the same reply from mobikwik to idea?
If there is some reference number or something include that too…..

Cropped2899176046513634867
Analyst
393
9777
99

Contact them on Twitter…they’re very quick responsive on Twitter… Thanks me later wink

4838456 profile pictures
Deal Cadet
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Expand
jileg wrote:

Now try sending the same reply from mobikwik to idea?
If there is some reference number or something include that too…..

I contacted Idea customer care they replied that no such order ID is updated in their system. And maybe i would receive refund in my original source within 7 working days

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Deal Cadet
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Stardeals wrote:

Contact them on Twitter…they’re very quick responsive on Twitter… Thanks me later wink

will try

Rep
Deal Subedar
162
1070
15

Mobi Is The Main Culprit.
Dont Leave Them.

4838456 profile pictures
Deal Cadet
132
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6

Thanks everyone . just now received the refund minutes after complaining via Twitter smile@

Missing