How a file complaint against amazon in consumer...

How a file complaint against amazon in consumer court

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Deal Subedar
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recently i encountered with very frustrating service from amazon
even it is more than 20 days still problem not solved

pls help How a file complaint against amazon in consumer court

and what will be cost

23 Comments  |  
15 Dimers
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Deal Cadet
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complain on pg portal

Zsjpjnd
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Call 1800 114 000 preferably from BSNL..

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Deal Subedar
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34

consumer court?

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Deal Cadet
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Mine is unresolved since 1st Oct. and everytime they provide 7 working days time. I have reached at highest authority. They are saying that u r eligible for offer but v have to identify where is problem in our software that offer is not applied to you.

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Deal Subedar
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Amazon Indian Customer Service is Shit Now

Last year occur same problems they solved within 1 call

but now for every problem i have to call minimum 3-4 times

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bux wrote:

Amazon Indian Customer Service is Shit Now

Last year occur same problems they solved within 1 call

but now for every problem i have to call minimum 3-4 times

Customer service of every company is shit. They just keep on repeating one thing. You must contact appellate authority

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Deal Subedar
4
2150
34

i even customer i will tag jeff bezos in twitter
they told go ahead

Happy go lucky logo
Deal Subedar
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I am also very frustrated with Amazon
. bought a new phone and received a refurbished one. They are saying they are investigating the issue. It’s been more than a week, no resolution. Don’t know what to do imp

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bux wrote:

consumer court?

That helpline will help.

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161508 wrote:

Call 1800 114 000 preferably from BSNL..

that’s correct sunglasses @Nokia-5130 man
1800-11-4000 or even 1800-11-4424 smile

CC: @Win7Ult @malik@rjun @bux bathing with lux and then wearing a tux

http://nationalconsumerhelpline.in/consumer-awareness.aspx

page# 15 of the Consumer Handbook consumerhelpline.gov.in/ConsumerCourt.pdf (page #7 of the PDF) details the fee structure.

the initial fee (for Goods/services of up to four-five lakh / 500grand ) might be 100-200 rupees only, i think.
that is, cases addressed to ncdrc.nic.in/districtlist.html

can be done on plain paper (even handwritten, if legible) might be accepted. But it i the appeals or onward processes, that are a strain on time, money and efforts. Big corporations have enough people in their legal teams or hire counsels to frustrate one to no end.


besides pull-SMS update/s, one can look-up judgements on the ConFoNet portal cms.nic.in/ncdrcusersWeb/search.do?method=loadSearchPub too. wink


but in most cases, Amazon issues are resolved in as much favour of users (buyer, even seller) as they can.
Even sellers often raise ‘safety claim’ and are reimbursed, despite refunds to buyers. But I don’t have any direct idea of the same, may be some (Amazon) on-line seller Dimers jitz , vISH , xuseronline , superwoman , G33kBoyRavi do.

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TheWolf wrote:

https://www.amarujala.com/business/corporate/on...

Why are you not mail Jeff bezos ones let try and may be it will be helpful to you

oft-times they help resolve things. But they too are prone to exchanging pleasantries.
and now more and more raw staff who somehow get employed to attend to those cases, end up sending annoying canned responses and/or buying time.
whenever the contact or case is ‘locked’ to them or remains unresolved, or when they were the ones to create the ‘follow-up’ in their software, they too are forced to do so, to save their performance. sad imp rage cry

Hello {},

As you may recall. I am {} from .in’s Executive Customer Relations. I tried calling you on {} at {}, but didn’t receive a response. Hence, I’m writing this email for your reference.

I’m writing to followup on our conversation with regards to your order for ‘’

I’m still working with our internal teams, and it’ll take a bit more time than usual. I just wanted to let you know I’ll write back within the next couple of days with more information.

It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer.
I’m sorry about this delay.

We will get back to you with an update soon.

Thank you for your patience and cooperation.

` **** Follow Ups ****

` **** Post Call Verbiage ****

Thank you for taking the time to speak with me today and I apologize for the inconvenience you had with your order for ‘ITEM.’

` **** Post Call Verbiage ****

Dear {},

I am {} from .in’s Executive Customer Relations team. Jeff Bezos received your email, and I’m responding on his behalf.

` **** MR MD ****

Dear [Name],

I am {} from .in Executive Customer Relations team. I’m responding to you on behalf of our Managing Director.

` **** Colleague Behalf ****

Hello,

My name is {} and I’m from .in’s Executive Customer Relations team responding on behalf of my colleague, (). Please be advised that, my colleague, (), has already reached our () team and is following up with them to get the issue resolved with regards to your order of () and we are yet to receive an update from them. Please be assured that we are doing our best to get this resolved for you and will get in touch with you at the earliest. In the meanwhile, I’ve dropped a note to (), to reach out to you and keep you updated about the progress.

It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer. I’m sorry about this delay. In case there is any further delay, we’ll proactively reach out to you and will keep you updated.

We will get back to you with an update soon.

Thank you for your patience and cooperation.

` **** Seller order cancellation verbiage ****

While I see that the seller requested you to cancel the order due to lack of inventory, I’d like to inform you that sellers work very hard to maintain our inventories, but occasionally a listed item might not be available when it is time to ship your order. I’ve engaged our Seller management team to investigate this issue to ensure such instances do not recur and please be assured, I’ll personally follow up with the team to make sure corrective actions are taken against the seller for possible violation of our policies.

While an occasional stock-out is bound to happen, we work hard to keep these to a minimum and ensure that the most updated information about available stock is listed next to the product on the website.

` **** Seller order cancellation verbiage ****

` **** CS feedback ****

With that said, I’ve reviewed your correspondence with our customer service team and I’d like to apologize for the incorrect information provided. I’ve passed on your feedback to their management to identify coaching opportunities and take corrective actions against the associates who’ve assisted you with this issue.

As per the events that took place with our customer service team, the correspondence you’ve had with the associates would be rightly reviewed for an appropriate course of action and to identify coaching opportunities.

` **** CS feedback ****

We offer our sincere apologies for any inconvenience caused and thank you for highlighting this experience to us. It is only as a result of customer feedback that we can determine our shortfalls and implement strategies to prevent these from recurring. We have taken your comments and feedback on board and we will endeavour to ensure that such instances are kept to a minimum in the future for our customers.

` **** Gift Card issuance ****

Although, I understand there’s no way I can erase these difficult series of events, I’d like to add a gift card of Rs.500.00 directly to your account for use on your next Amazon.in order. I do realize that adding a gift card will not compensate for the inconvenience caused. However, please consider this as a goodwill gesture and as a token of apology from our end.

Your current Amazon Pay balance is Rs.[AMOUNT]. For a detailed list of transactions made through Amazon Pay balance, please visit view your statement from:

https://www.amazon.in/gp/payment/statement?ref=cs_em_pb

To know more about Amazon Pay balance, view our help pages from:

https://www.amazon.in/gp/help/customer/display.html?nodeId=202123450?ref=cs_ing_

` **** Call Phrase ****

I tried calling you on {} at {}, but didn’t receive a response. Hence, I’m writing this email for your reference. I’d like to help you and believe it would be easier if we could discuss this over the phone. Therefore, I’d request you to reply to this email with a suitable time and contact number to speak to you. I typically work from 10 am to 7pm with Tue-Wed being non working days.

I look forward to speaking with you soon.

` **** Seller team feedback ****

I’ve engaged our Seller management team to investigate this issue to ensure such instances do not recur and please be assured, I’ll personally follow up with the team to make sure corrective actions are taken against the seller for possible violation of our policies.

` **** Seller team feedback ****

` **** Followup verbiage 2 ****

Hello,

Thanks for writing back.

As mentioned earlier, I’m closely working with our category teams with regards to the invoice for {ITEM}’ and I’m yet to receive an update on it.

I’m trying our best to resolve this for you and have set up a reminder to get in touch with once there is an update/resolution. With that said, please be assured that, I’ll be happy to work with you until the issue is resolved.

Thanks for your patience and I’ll be in touch again soon with a resolution. Have a pleasant day!

` **** Followup verbiage 2 *

` *
* Refund reference number ****

The Authorization Code (Refund Reference Number) for the transaction is ().

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as ‘refund not processed’. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

` **** Colleague OOTO ****

Hello,

Thanks for writing back.

I am {} from .in’s Executive Customer Relations responding on behalf of my colleague, []. I tried calling you twice on () at (), but didn’t receive a response. Hence, I’m writing this email for your reference.

I wanted to let you that my colleague, [], is already working with our category team on the issue you reported and are yet to receive an update. Once there is an update from our team, {colleague_NAME}, has setup a reminder to get in touch with you.


` **** Missed EDD ****

I’m sorry to hear your ’ item ’ didn’t arrive by the estimated delivery date of (). While the package has now been delivered, I’ve engaged our transportation management to investigate this issue and get to the root cause of this, so we can make sure that such instances do not recur.

I am {} from Amazon.in’s Executive Customer Relations team. Jeff Bezos received your email and asked me to respond on his behalf.

I’m sorry to hear your ’ ITEM ’ didn’t arrive by the estimated delivery date of (). To help you in this case, I’ve reached out to our transportation team to investigate the issue and ensure you receive the package at the earliest. Having said that, I’ll be personally following up on this with our team and have set a reminder to get back to you once there is an update.

In case there is any further delay, I’ll proactively reach out to you and will keep you updated. With that said, I’ll be happy to work with you until the issue is closed/resolved.

Thanks for your patience in this matter and I will get back to you soon with an update.

` **** Missed EDD 2 ****

Thank you for taking the time to speak with me today and I’m sorry about the delay in delivery of your order for ‘ITEM.’ As discussed, I’ve forwarded your experience to our transportation team for further investigation to ensure such instances don’t recur in the future. Additionally, I’ve shared this instance with the appropriate teams internally, so that such instances are worked upon going further, for a better customer experience.

One of our aims is to provide a convenient and efficient service and I realise that we haven’t met that standard in this case. Please accept our apologies.

Thank you for your patience and cooperation. You are a valued customer and we look forward to a fruitful association with you.

` **** Closing Line ****

Once again, I’m sorry for the inconvenience you’ve had here. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. or One of our aims is to provide a convenient and efficient service and I realise that we haven’t met that standard in this case. Please accept our apologies.

We look forward to an opportunity to serve you again in the future.

` **** Followup on delivery ****

However, as an err of caution, I’ll personally track your order and will check tomorrow if it has been delivered. In case there are any further issues with the delivery, I’ll reach out to you and provide further assistance.

Thanks for your patience and I’ll be in touch again.

I am {} from Amazon.in’s Executive Customer Relations. As promised, I was closely following up with your order for ‘,’ I see that it has now been delivered. Once again kindly accept my sincere apologies for the inconvenience.

Thank you for your patience and cooperation. You are a valued customer and we look forward to a fruitful association with you.

` **** AES ****

Please know that, your e-mail was sent from an e-mail address which is different from the one we have in our records. I’ve sent a detailed reply to your message addressing your concerns reported about your order to the e-mail address we have for your account using which the order was placed. To protect your privacy, we can only send account information to the e-mail address associated with your account.

If you’d like to update your email address, go to https://www.amazon.in/your-account and click “Login & Security” at the top of the page.

We look forward to seeing you again.

` **** AES()MOA ****

It looks like you’ve written to us from an email address which is not linked to your Amazon account. In order to protect your account’s privacy, I’ve sent a detailed reply to your message addressing your concerns reported about your order to your Amazon mobile account using which the order was placed. Please go to your Message Center from the following link to preview the same: http://www.amazon.in/message ;

If you’d like to link an email address to your account, go to https://www.amazon.in/your-account and click “Login & Security” at the top of the page.

We appreciate your feedback. Please use the buttons below to vote about your experience today


Warmest regards,
{CSA_Name}

Amazon.in

Cropped8229179378536864280
Deal Cadet
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happy_go_lucky wrote:

I am also very frustrated with Amazon
. bought a new phone and received a refurbished one. They are saying they are investigating the issue. It’s been more than a week, no resolution. Don’t know what to do imp

How to identify it is refurbished or new one

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mailman wrote:

what is real address to mail?

Use google

Happy go lucky logo
Deal Subedar
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uday_kumar73491 wrote:

How to identify it is refurbished or new one

A slip with the word ‘renewed’ has been attached on the box. The box is not sealed.

Zsjpjnd
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mailman wrote:

that’s correct sunglasses @Nokia-5130 man
1800-11-4000 or even 1800-11-4424 smile

CC: @Win7Ult @malik@rjun @bux bathing with lux and then wearing a tux

http://nationalconsumerhelpline.in/consumer-awareness.aspx

page# 15 of the Consumer Handbook consumerhelpline.gov.in/ConsumerCourt.pdf (page #7 of the PDF) details the fee structure.

the initial fee (for Goods/services of up to four-five lakh / 500grand ) might be 100-200 rupees only, i think.
that is, cases addressed to ncdrc.nic.in/districtlist.html

can be done on plain paper (even handwritten, if legible) might be accepted. But it i the appeals or onward processes, that are a strain on time, money and efforts. Big corporations have enough people in their legal teams or hire counsels to frustrate one to no end.


besides pull-SMS update/s, one can look-up judgements on the ConFoNet portal cms.nic.in/ncdrcusersWeb/search.do?method=loadSearchPub too. wink

but in most cases, Amazon issues are resolved in as much favour of users (buyer, even seller) as they can.
Even sellers often raise ‘safety claim’ and are reimbursed, despite refunds to buyers. But I don’t have any direct idea of the same, may be some (Amazon) on-line seller Dimers jitz , vISH , xuseronline , superwoman , G33kBoyRavi do.

You are a newbie (user created today).. and you know many people here. @admin

Asa
Deal Major
6,507
21630
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happy_go_lucky wrote:

I am also very frustrated with Amazon
. bought a new phone and received a refurbished one. They are saying they are investigating the issue. It’s been more than a week, no resolution. Don’t know what to do imp

Get a job sheet* from service center.
Makes things easier instead of arguing with customer support
See once the return period is done, you can do nothing

Missing
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happy_go_lucky wrote:

I am also very frustrated with Amazon
. bought a new phone and received a refurbished one. They are saying they are investigating the issue. It’s been more than a week, no resolution. Don’t know what to do imp

next time send a mail telling them to resolve the issue immediately or you will file a police complaint under sec 420 against the CEO of Amazon India.

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Deal Subedar
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mailman wrote:

oft-times they help resolve things. But they too are prone to exchanging pleasantries.
and now more and more raw staff who somehow get employed to attend to those cases, end up sending annoying canned responses and/or buying time.
whenever the contact or case is ‘locked’ to them or remains unresolved, or when they were the ones to create the ‘follow-up’ in their software, they too are forced to do so, to save their performance. sad imp rage cry

Hello {},

As you may recall. I am {} from .in’s Executive Customer Relations. I tried calling you on {} at {}, but didn’t receive a response. Hence, I’m writing this email for your reference.

I’m writing to followup on our conversation with regards to your order for ‘’

I’m still working with our internal teams, and it’ll take a bit more time than usual. I just wanted to let you know I’ll write back within the next couple of days with more information.

It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer.
I’m sorry about this delay.

We will get back to you with an update soon.

Thank you for your patience and cooperation.

` **** Follow Ups ****

` **** Post Call Verbiage ****

Thank you for taking the time to speak with me today and I apologize for the inconvenience you had with your order for ‘ITEM.’

` **** Post Call Verbiage ****

Dear {},

I am {} from .in’s Executive Customer Relations team. Jeff Bezos received your email, and I’m responding on his behalf.

` **** MR MD ****

Dear [Name],

I am {} from .in Executive Customer Relations team. I’m responding to you on behalf of our Managing Director.

` **** Colleague Behalf ****

Hello,

My name is {} and I’m from .in’s Executive Customer Relations team responding on behalf of my colleague, (). Please be advised that, my colleague, (), has already reached our () team and is following up with them to get the issue resolved with regards to your order of () and we are yet to receive an update from them. Please be assured that we are doing our best to get this resolved for you and will get in touch with you at the earliest. In the meanwhile, I’ve dropped a note to (), to reach out to you and keep you updated about the progress.

It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer. I’m sorry about this delay. In case there is any further delay, we’ll proactively reach out to you and will keep you updated.

We will get back to you with an update soon.

Thank you for your patience and cooperation.

` **** Seller order cancellation verbiage ****

While I see that the seller requested you to cancel the order due to lack of inventory, I’d like to inform you that sellers work very hard to maintain our inventories, but occasionally a listed item might not be available when it is time to ship your order. I’ve engaged our Seller management team to investigate this issue to ensure such instances do not recur and please be assured, I’ll personally follow up with the team to make sure corrective actions are taken against the seller for possible violation of our policies.

While an occasional stock-out is bound to happen, we work hard to keep these to a minimum and ensure that the most updated information about available stock is listed next to the product on the website.

` **** Seller order cancellation verbiage ****

` **** CS feedback ****

With that said, I’ve reviewed your correspondence with our customer service team and I’d like to apologize for the incorrect information provided. I’ve passed on your feedback to their management to identify coaching opportunities and take corrective actions against the associates who’ve assisted you with this issue.

As per the events that took place with our customer service team, the correspondence you’ve had with the associates would be rightly reviewed for an appropriate course of action and to identify coaching opportunities.

` **** CS feedback ****

We offer our sincere apologies for any inconvenience caused and thank you for highlighting this experience to us. It is only as a result of customer feedback that we can determine our shortfalls and implement strategies to prevent these from recurring. We have taken your comments and feedback on board and we will endeavour to ensure that such instances are kept to a minimum in the future for our customers.

` **** Gift Card issuance ****

Although, I understand there’s no way I can erase these difficult series of events, I’d like to add a gift card of Rs.500.00 directly to your account for use on your next Amazon.in order. I do realize that adding a gift card will not compensate for the inconvenience caused. However, please consider this as a goodwill gesture and as a token of apology from our end.

Your current Amazon Pay balance is Rs.[AMOUNT]. For a detailed list of transactions made through Amazon Pay balance, please visit view your statement from:

https://www.amazon.in/gp/payment/statement?ref=cs_em_pb

To know more about Amazon Pay balance, view our help pages from:

https://www.amazon.in/gp/help/customer/display.html?nodeId=202123450?ref=cs_ing_

` **** Call Phrase ****

I tried calling you on {} at {}, but didn’t receive a response. Hence, I’m writing this email for your reference. I’d like to help you and believe it would be easier if we could discuss this over the phone. Therefore, I’d request you to reply to this email with a suitable time and contact number to speak to you. I typically work from 10 am to 7pm with Tue-Wed being non working days.

I look forward to speaking with you soon.

` **** Seller team feedback ****

I’ve engaged our Seller management team to investigate this issue to ensure such instances do not recur and please be assured, I’ll personally follow up with the team to make sure corrective actions are taken against the seller for possible violation of our policies.

` **** Seller team feedback ****

` **** Followup verbiage 2 ****

Hello,

Thanks for writing back.

As mentioned earlier, I’m closely working with our category teams with regards to the invoice for {ITEM}’ and I’m yet to receive an update on it.

I’m trying our best to resolve this for you and have set up a reminder to get in touch with once there is an update/resolution. With that said, please be assured that, I’ll be happy to work with you until the issue is resolved.

Thanks for your patience and I’ll be in touch again soon with a resolution. Have a pleasant day!

` **** Followup verbiage 2 *

` *
* Refund reference number ****

The Authorization Code (Refund Reference Number) for the transaction is ().

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as ‘refund not processed’. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

` **** Colleague OOTO ****

Hello,

Thanks for writing back.

I am {} from .in’s Executive Customer Relations responding on behalf of my colleague, []. I tried calling you twice on () at (), but didn’t receive a response. Hence, I’m writing this email for your reference.

I wanted to let you that my colleague, [], is already working with our category team on the issue you reported and are yet to receive an update. Once there is an update from our team, {colleague_NAME}, has setup a reminder to get in touch with you.


` **** Missed EDD ****

I’m sorry to hear your ’ item ’ didn’t arrive by the estimated delivery date of (). While the package has now been delivered, I’ve engaged our transportation management to investigate this issue and get to the root cause of this, so we can make sure that such instances do not recur.

I am {} from Amazon.in’s Executive Customer Relations team. Jeff Bezos received your email and asked me to respond on his behalf.

I’m sorry to hear your ’ ITEM ’ didn’t arrive by the estimated delivery date of (). To help you in this case, I’ve reached out to our transportation team to investigate the issue and ensure you receive the package at the earliest. Having said that, I’ll be personally following up on this with our team and have set a reminder to get back to you once there is an update.

In case there is any further delay, I’ll proactively reach out to you and will keep you updated. With that said, I’ll be happy to work with you until the issue is closed/resolved.

Thanks for your patience in this matter and I will get back to you soon with an update.

` **** Missed EDD 2 ****

Thank you for taking the time to speak with me today and I’m sorry about the delay in delivery of your order for ‘ITEM.’ As discussed, I’ve forwarded your experience to our transportation team for further investigation to ensure such instances don’t recur in the future. Additionally, I’ve shared this instance with the appropriate teams internally, so that such instances are worked upon going further, for a better customer experience.

One of our aims is to provide a convenient and efficient service and I realise that we haven’t met that standard in this case. Please accept our apologies.

Thank you for your patience and cooperation. You are a valued customer and we look forward to a fruitful association with you.

` **** Closing Line ****

Once again, I’m sorry for the inconvenience you’ve had here. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. or One of our aims is to provide a convenient and efficient service and I realise that we haven’t met that standard in this case. Please accept our apologies.

We look forward to an opportunity to serve you again in the future.

` **** Followup on delivery ****

However, as an err of caution, I’ll personally track your order and will check tomorrow if it has been delivered. In case there are any further issues with the delivery, I’ll reach out to you and provide further assistance.

Thanks for your patience and I’ll be in touch again.

I am {} from Amazon.in’s Executive Customer Relations. As promised, I was closely following up with your order for ‘,’ I see that it has now been delivered. Once again kindly accept my sincere apologies for the inconvenience.

Thank you for your patience and cooperation. You are a valued customer and we look forward to a fruitful association with you.

` **** AES ****

Please know that, your e-mail was sent from an e-mail address which is different from the one we have in our records. I’ve sent a detailed reply to your message addressing your concerns reported about your order to the e-mail address we have for your account using which the order was placed. To protect your privacy, we can only send account information to the e-mail address associated with your account.

If you’d like to update your email address, go to https://www.amazon.in/your-account and click “Login & Security” at the top of the page.

We look forward to seeing you again.

` **** AES()MOA ****

It looks like you’ve written to us from an email address which is not linked to your Amazon account. In order to protect your account’s privacy, I’ve sent a detailed reply to your message addressing your concerns reported about your order to your Amazon mobile account using which the order was placed. Please go to your Message Center from the following link to preview the same: http://www.amazon.in/message ;

If you’d like to link an email address to your account, go to https://www.amazon.in/your-account and click “Login & Security” at the top of the page.

We appreciate your feedback. Please use the buttons below to vote about your experience today


Warmest regards,
{CSA_Name}

Amazon.in

Bhai ye itne lambe comments kaise ker lete ho?

Giphy
Deal Cadet
80
343
5

how to get emails id of higher management people in amazon. I don’t think they will solve my laptop warranty issue so easily . I need to follow up with them . Anyone please guide if they know senior management emails .

Missing
Deal Cadet
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amazon is most customer centric company on earth .lol and if u face issues with amazon then forget abt paytm fk etc..

Missing
Deal Subedar
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Puchka wrote:

how to get emails id of higher management people in amazon. I don’t think they will solve my laptop warranty issue so easily . I need to follow up with them . Anyone please guide if they know senior management emails .

Check Amazon US annual report

India difficult not a listed company

Cropped1422108492
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mailman wrote:

oft-times they help resolve things. But they too are prone to exchanging pleasantries.
and now more and more raw staff who somehow get employed to attend to those cases, end up sending annoying canned responses and/or buying time.

whenever the contact or case is ‘locked’ to them or remains unresolved, or when they were the ones to create the ‘follow-up’ in their software, they too are forced to do so, to save their performance. sad imp rage cry

Hello {},

As you may recall. I am {} from .in’s Executive Customer Relations. I tried calling you on {} at {}, but didn’t receive a response. Hence, I’m writing this email for your reference.

I’m writing to followup on our conversation with regards to your order for ’’

I’m still working with our internal teams, and it’ll take a bit more time than usual. I just wanted to let you know I’ll write back within the next couple of days with more information.

It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer.

I’m sorry about this delay.

We will get back to you with an update soon.

Thank you for your patience and cooperation.

` **** Follow Ups ****

` **** Post Call Verbiage ****

Thank you for taking the time to speak with me today and I apologize for the inconvenience you had with your order for ‘ITEM.’

` **** Post Call Verbiage ****

Dear {},

I am {} from .in’s Executive Customer Relations team. Jeff Bezos received your email, and I’m responding on his behalf.

` **** MR MD ****

Dear [Name],

I am {} from .in Executive Customer Relations team. I’m responding to you on behalf of our Managing Director.

` **** Colleague Behalf ****

Hello,

My name is {} and I’m from .in’s Executive Customer Relations team responding on behalf of my colleague, (). Please be advised that, my colleague, (), has already reached our () team and is following up with them to get the issue resolved with regards to your order of () and we are yet to receive an update from them. Please be assured that we are doing our best to get this resolved for you and will get in touch with you at the earliest. In the meanwhile, I’ve dropped a note to (), to reach out to you and keep you updated about the progress.

It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer. I’m sorry about this delay. In case there is any further delay, we’ll proactively reach out to you and will keep you updated.

We will get back to you with an update soon.

Thank you for your patience and cooperation.

` **** Seller order cancellation verbiage ****

While I see that the seller requested you to cancel the order due to lack of inventory, I’d like to inform you that sellers work very hard to maintain our inventories, but occasionally a listed item might not be available when it is time to ship your order. I’ve engaged our Seller management team to investigate this issue to ensure such instances do not recur and please be assured, I’ll personally follow up with the team to make sure corrective actions are taken against the seller for possible violation of our policies.

While an occasional stock-out is bound to happen, we work hard to keep these to a minimum and ensure that the most updated information about available stock is listed next to the product on the website.

` **** Seller order cancellation verbiage ****

` **** CS feedback ****

With that said, I’ve reviewed your correspondence with our customer service team and I’d like to apologize for the incorrect information provided. I’ve passed on your feedback to their management to identify coaching opportunities and take corrective actions against the associates who’ve assisted you with this issue.

As per the events that took place with our customer service team, the correspondence you’ve had with the associates would be rightly reviewed for an appropriate course of action and to identify coaching opportunities.

` **** CS feedback ****

We offer our sincere apologies for any inconvenience caused and thank you for highlighting this experience to us. It is only as a result of customer feedback that we can determine our shortfalls and implement strategies to prevent these from recurring. We have taken your comments and feedback on board and we will endeavour to ensure that such instances are kept to a minimum in the future for our customers.

` **** Gift Card issuance ****

Although, I understand there’s no way I can erase these difficult series of events, I’d like to add a gift card of Rs.500.00 directly to your account for use on your next Amazon.in order. I do realize that adding a gift card will not compensate for the inconvenience caused. However, please consider this as a goodwill gesture and as a token of apology from our end.

Your current Amazon Pay balance is Rs.[AMOUNT]. For a detailed list of transactions made through Amazon Pay balance, please visit view your statement from:

https://www.amazon.in/gp/payment/statement?ref=cs_em_pb

To know more about Amazon Pay balance, view our help pages from:

https://www.amazon.in/gp/help/customer/display.html?nodeId=202123450?ref=cs_ing_

` **** Call Phrase ****

I tried calling you on {} at {}, but didn’t receive a response. Hence, I’m writing this email for your reference. I’d like to help you and believe it would be easier if we could discuss this over the phone. Therefore, I’d request you to reply to this email with a suitable time and contact number to speak to you. I typically work from 10 am to 7pm with Tue-Wed being non working days.

I look forward to speaking with you soon.

` **** Seller team feedback ****

I’ve engaged our Seller management team to investigate this issue to ensure such instances do not recur and please be assured, I’ll personally follow up with the team to make sure corrective actions are taken against the seller for possible violation of our policies.

` **** Seller team feedback ****

` **** Followup verbiage 2 ****

Hello,

Thanks for writing back.

As mentioned earlier, I’m closely working with our category teams with regards to the invoice for {ITEM}’ and I’m yet to receive an update on it.

I’m trying our best to resolve this for you and have set up a reminder to get in touch with once there is an update/resolution. With that said, please be assured that, I’ll be happy to work with you until the issue is resolved.

Thanks for your patience and I’ll be in touch again soon with a resolution. Have a pleasant day!

` **** Followup verbiage 2 *

` **** Refund reference number ****

The Authorization Code (Refund Reference Number) for the transaction is ().

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as ‘refund not processed’. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

` **** Colleague OOTO ****

Hello,

Thanks for writing back.

I am {} from .in’s Executive Customer Relations responding on behalf of my colleague, []. I tried calling you twice on () at (), but didn’t receive a response. Hence, I’m writing this email for your reference.

I wanted to let you that my colleague, [], is already working with our category team on the issue you reported and are yet to receive an update. Once there is an update from our team, {colleague_NAME}, has setup a reminder to get in touch with you.

` **** Missed EDD ****

I’m sorry to hear your ’ item ’ didn’t arrive by the estimated delivery date of (). While the package has now been delivered, I’ve engaged our transportation management to investigate this issue and get to the root cause of this, so we can make sure that such instances do not recur.

I am {} from Amazon.in’s Executive Customer Relations team. Jeff Bezos received your email and asked me to respond on his behalf.

I’m sorry to hear your ’ ITEM ’ didn’t arrive by the estimated delivery date of (). To help you in this case, I’ve reached out to our transportation team to investigate the issue and ensure you receive the package at the earliest. Having said that, I’ll be personally following up on this with our team and have set a reminder to get back to you once there is an update.

In case there is any further delay, I’ll proactively reach out to you and will keep you updated. With that said, I’ll be happy to work with you until the issue is closed/resolved.

Thanks for your patience in this matter and I will get back to you soon with an update.

` **** Missed EDD 2 ****

Thank you for taking the time to speak with me today and I’m sorry about the delay in delivery of your order for ‘ITEM.’ As discussed, I’ve forwarded your experience to our transportation team for further investigation to ensure such instances don’t recur in the future. Additionally, I’ve shared this instance with the appropriate teams internally, so that such instances are worked upon going further, for a better customer experience.

One of our aims is to provide a convenient and efficient service and I realise that we haven’t met that standard in this case. Please accept our apologies.

Thank you for your patience and cooperation. You are a valued customer and we look forward to a fruitful association with you.

` **** Closing Line ****

Once again, I’m sorry for the inconvenience you’ve had here. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. or One of our aims is to provide a convenient and efficient service and I realise that we haven’t met that standard in this case. Please accept our apologies.

We look forward to an opportunity to serve you again in the future.

` **** Followup on delivery ****

However, as an err of caution, I’ll personally track your order and will check tomorrow if it has been delivered. In case there are any further issues with the delivery, I’ll reach out to you and provide further assistance.

Thanks for your patience and I’ll be in touch again.

I am {} from Amazon.in’s Executive Customer Relations. As promised, I was closely following up with your order for ‘,’ I see that it has now been delivered. Once again kindly accept my sincere apologies for the inconvenience.

Thank you for your patience and cooperation. You are a valued customer and we look forward to a fruitful association with you.

` **** AES ****

Please know that, your e-mail was sent from an e-mail address which is different from the one we have in our records. I’ve sent a detailed reply to your message addressing your concerns reported about your order to the e-mail address we have for your account using which the order was placed. To protect your privacy, we can only send account information to the e-mail address associated with your account.

If you’d like to update your email address, go to https://www.amazon.in/your-account and click “Login & Security” at the top of the page.

We look forward to seeing you again.

` **** AES()MOA ****

It looks like you’ve written to us from an email address which is not linked to your Amazon account. In order to protect your account’s privacy, I’ve sent a detailed reply to your message addressing your concerns reported about your order to your Amazon mobile account using which the order was placed. Please go to your Message Center from the following link to preview the same: http://www.amazon.in/message ;

If you’d like to link an email address to your account, go to https://www.amazon.in/your-account and click “Login & Security” at the top of the page.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,

{CSA_Name}

Amazon.in

No doubt your username is mailman….. laughing stuck_out_tongue

Missing