How did this happen, Amazon Prime

How did this happen, Amazon Prime

55°
Missing
Deal Cadet
110
781
7

My order in Amazon was long overdue. Today i called them and they issued refund along with 1 month of prime extension.
It was a win win offer.
Now, after few hours after the call, i tried to check it, they extended it for more than 1 month.
Anyone here got something like this?https://cdn0.desidime.com/attachments/photos/592225/original/Screenshot_2019-10-23-13-15-30-805_in.amazon.mShop.android.shopping.png?1571817051
@ amazon_employee who’s lurking here, Don’t snitch!

10 Comments  |  
7 Dimers
11111
Super Moderator
198
17180
321

You mean refund of order placed or refund of prime membership cost? smile

Missing
Deal Cadet
110
781
7
cm4444 wrote:

You mean refund of order placed or refund of prime membership cost? smile

Refund of order, with 1 year extension(don’t know how)

Missing
Deal Subedar
930
1048
25

yes availed many times earlier for missed guaranteed delivery

Missing
Deal Cadet
110
781
7
nomag wrote:

yes availed many times earlier for missed guaranteed delivery

How many months have you accumulated?

Missing
Deal Subedar
930
1048
25
Expand
B3A5T wrote:

How many months have you accumulated?

3 times..not now..getting delivery on time toungueout

Svv7
Deal Lieutenant
598
5279
43

Those old days, got 1 whole year of free prime extension by 1 month each, now they don’t give generally

Giphy %284%29
Deal Cadet
72
163
4

once they cancelled my kindle unlimited subscription and could not offer any reason. I did not resubscribe. A month later, they gave me 3 months free if I resubscribe. I guess they have a policy of giving freebies when the fault lies with them?

Missing
Deal Cadet
51
256
2

Around 1 year ago my relative bought Adidas shoes(around 2300rs. I guess)from Amazon. After delivery he placed replacement request because shoes had black spots. No one came for pickup in whole one month. after one month i called their customer care.
Guess what? They issued full refund and told me that you can also keep shoes.

Cropped6358982368110709858
Deal Cadet
59
139
2
jasmin5967 wrote:

Around 1 year ago my relative bought Adidas shoes(around 2300rs. I guess)from Amazon. After delivery he placed replacement request because shoes had black spots. No one came for pickup in whole one month. after one month i called their customer care.
Guess what? They issued full refund and told me that you can also keep shoes.

Those were the days

Missing
suspended
50
20
0
jasmin5967 wrote:

Around 1 year ago my relative bought Adidas shoes(around 2300rs. I guess)from Amazon. After delivery he placed replacement request because shoes had black spots. No one came for pickup in whole one month. after one month i called their customer care.
Guess what? They issued full refund and told me that you can also keep shoes.

returnless refunds (without product pickup) ultimately trigger TRMS if certain ratio is breached.
and then, one can be at the mercy of the understanding or whims of any Risk Investigator or CAP people.
they are often over enthusiastic and the newbies are even eager to tell the world what they do.
to the systems or to CIS/CAP, some of whom work from home (Virtual Customer Support VCS), the actual reasons for concessions (prime extension for missed GDD, as per SOP, advance refund due to no pickup by ATS, goodwill GC in lieu of missed cashbacks) do not matter.

and since there is no direct mechanism for frontline CS or even with ECR, to help appeal the decisions of CIS/CAP, one runs the risk of lockout.
and if they want they can go Paypal like; on future accounts too.

Missing