I would like to share this post for information purpose to guide someone who has faced same situation as mine.
So I had zeroed in on a washing machine during flipkart BBD sale on 2nd october, as soon as BBD went live I went ahead and placed order but my order was immediately cancelled by flipkart. Thinking it was some technical glitch due to BBD rush, i placed order again but again it was immediately cancelled. I tried placing order third time, again same thing, realising something was amiss i tweeted to FK. I received reply that they were aware of issue and were working on it.
I tweeted them after a week asking progress made on issue, they replied stating they’ll get back to me. After that for almost a month I received call from flipkart every alternate day asking for 48hours saying there technical team was on the job. But hopeless fk couldnt find out why account was blocked.
Here I would like to bring out that
-I had never used FK refer and earn
-I had placed around 17-18 order in preceding 1 year
-I have got only 1 account
-Only once had i returned a product
-I was having good amount in form of FK gv in account which was gifted to me on my marriage
So I was also puzzled as to why my account was blocked, and fk was even more clueless.
Calls stopped after a month, I thought maybe they’re working on it. Middle of december i received mail from them saying my A/C was blocked as I has misused refer and earn (strange thing I had never referred anyone, never did I participate in program)
I mentioned this thing challenging them to tell any one name/person whom i have referred.
After a week they said my account was blocked because I was placing bulk orders (I had placed 18 orders in last 1 year, I fired CC person whether he even knows what bulk order means, and how many orders are bulk orders?Coz definitely 1.5orders/month isnt bulk) Helpless guy said he’ll get back to me.
After few days FK sent vague mail saying my account was blocked because I has misused their promotional offers.
I’ve had enough, I was only concerned because I was having gifted GV in my account.
I sent a strong worded mail to grievance.officer[at]flipkart[dot]com saying that Flipkart operated semi closed wallet is approved by RBI and they cannot forfeit my money without my consent. That I will approach RBI bringing out gross violations on FK part for operation of RBI authorised wallets, illegally forfeiting people’s money by blocking accounts giving fake reasons [which in my case were totally fake].
I had typed this letter and attached with mail sent to FK saying that I will post it tomorrow with all the proofs and further requesting RBI that FK operated semi closed wallet license shall be revoked.
I received two calls within half an hour and my account was restored within 1 hour.
Till this date they dont know why account was blocked, they said their system had blocked large number of account for some reason.