How flipkart fraudulently blocked my A/C which ...

How flipkart fraudulently blocked my A/C which I got unblocked

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Deal Subedar
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I would like to share this post for information purpose to guide someone who has faced same situation as mine.

So I had zeroed in on a washing machine during flipkart BBD sale on 2nd october, as soon as BBD went live I went ahead and placed order but my order was immediately cancelled by flipkart. Thinking it was some technical glitch due to BBD rush, i placed order again but again it was immediately cancelled. I tried placing order third time, again same thing, realising something was amiss i tweeted to FK. I received reply that they were aware of issue and were working on it.

I tweeted them after a week asking progress made on issue, they replied stating they’ll get back to me. After that for almost a month I received call from flipkart every alternate day asking for 48hours saying there technical team was on the job. But hopeless fk couldnt find out why account was blocked.

Here I would like to bring out that
-I had never used FK refer and earn
-I had placed around 17-18 order in preceding 1 year
-I have got only 1 account
-Only once had i returned a product
-I was having good amount in form of FK gv in account which was gifted to me on my marriage

So I was also puzzled as to why my account was blocked, and fk was even more clueless.

Calls stopped after a month, I thought maybe they’re working on it. Middle of december i received mail from them saying my A/C was blocked as I has misused refer and earn (strange thing I had never referred anyone, never did I participate in program)
I mentioned this thing challenging them to tell any one name/person whom i have referred.

After a week they said my account was blocked because I was placing bulk orders (I had placed 18 orders in last 1 year, I fired CC person whether he even knows what bulk order means, and how many orders are bulk orders?Coz definitely 1.5orders/month isnt bulk) Helpless guy said he’ll get back to me.

After few days FK sent vague mail saying my account was blocked because I has misused their promotional offers.

I’ve had enough, I was only concerned because I was having gifted GV in my account.
I sent a strong worded mail to grievance.officer[at]flipkart[dot]com saying that Flipkart operated semi closed wallet is approved by RBI and they cannot forfeit my money without my consent. That I will approach RBI bringing out gross violations on FK part for operation of RBI authorised wallets, illegally forfeiting people’s money by blocking accounts giving fake reasons [which in my case were totally fake].
I had typed this letter and attached with mail sent to FK saying that I will post it tomorrow with all the proofs and further requesting RBI that FK operated semi closed wallet license shall be revoked.

I received two calls within half an hour and my account was restored within 1 hour.

Till this date they dont know why account was blocked, they said their system had blocked large number of account for some reason.

28 Comments  |  
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I sent a strong worded mail to grievance.officer[at]flipkart[dot]com saying that Flipkart operated semi closed wallet is approved by RBI and they cannot forfeit my money without my consent. That I will approach RBI bringing out gross violations on FK part for operation of RBI authorised wallets, illegally forfeiting people’s money by blocking accounts giving fake reasons [which in my case were totally fake].
I had typed this letter and attached with mail sent to FK saying that I will post it tomorrow with all the proofs and further requesting RBI that FK operated semi closed wallet license shall be revoked.

I received two calls within half an hour and my account was restored within 1 hour.

Nice Approach
This is what required for swift resolution of issues
If we keep asking them, they are going to provide us a vague reply everytime be it FK or AMZN

Opting for FF will avoid most of such related issues smile

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Same with Paytm, when I threatened them with action they responded with apology or they don’t give a shit.

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From this..

Only conclusion is..

Their intentions are not good, if they seriously want to take any issue, they can do.

But, they just keep prolonging it. it is not headache to them but certainly to us. And as usual we don’t speak to same person (customer care agent) more than once, so to every agent we need to repeat same wordings again and again… Ultimately Nothing happens.. Other than again different customer care executive calls us and we just need to repeat same story again.. This propaganda of trolling customers took in by every e commerce site now. And no executive want to take decision. Some agents go beyond and says.. They are not authorised to do. My question to them is, “if you are not authorised to do.. Why the hell did you call me?” This happens almost like everytime. These people moreover not aware of their company’s offers and basic information, which most of us are.

Ezio auditore  italy  1481 by justanor d2wovz1
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Not doubting you but maybe the gifted gvs you got were earned by refer and earn perhaps. I maybe wrong too, just trying to figure out a reason for account block.

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EzioAuditore wrote:

Not doubting you but maybe the gifted gvs you got were earned by refer and earn perhaps. I maybe wrong too, just trying to figure out a reason for account block.

One gv was 3k other was 2k
And i highly doubt that, because one person is rich businessman(running his father’s business), other one is in govt service

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sswaver wrote:

One gv was 3k other was 2k
And i highly doubt that, because one person is rich businessman(running his father’s business), other one is in govt service

Add any GV to your Flipkart / Amazon account only before placing the order. Every customer is at stake because of some fucked up looters. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

Ezio auditore  italy  1481 by justanor d2wovz1
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sswaver wrote:

One gv was 3k other was 2k
And i highly doubt that, because one person is rich businessman(running his father’s business), other one is in govt service

Okay then indeed someone is at fault in Flipkart. They should be careful these days as Amazon is still mounting a huge challenge. I believe fk is making a comeback of sorts by giving good deals, fulfilling p.e. orders, discount for cards instead if cashback etc. Amazon getting ruined day by day due to degrading customer service, 0%chance of order fulfillment of p.e.orders etc. The competition still is very tough and loss-making.

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Need help guys
Had 14k in my fk acc & today while i wanted to order rn5 pro the acc wasnt opening https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

& Last week i had tried ordering 5a & each time it got canceled so in a way i placed 6 orders which all got canceled

& Now help me how should i get my acc back i had 14k in that account https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif
@getready @sswaver @A2Zdeals

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pjsandyy wrote:

Need help guys
Had 14k in my fk acc & today while i wanted to order rn5 pro the acc wasnt opening https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

& Last week i had tried ordering 5a & each time it got canceled so in a way i placed 6 orders which all got canceled

& Now help me how should i get my acc back i had 14k in that account https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif
@getready @sswaver @A2Zdeals

Either they will refund the amount asking for bank details else raise the issue on Twitter. Even if the acocunt is not unblocked, they will return the amount https://cdn2.desidime.com/assets/textile-editor/icon_wink.gif

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pjsandyy wrote:

Need help guys
Had 14k in my fk acc & today while i wanted to order rn5 pro the acc wasnt opening https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

& Last week i had tried ordering 5a & each time it got canceled so in a way i placed 6 orders which all got canceled

& Now help me how should i get my acc back i had 14k in that account https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif
@getready @sswaver @A2Zdeals

Multiple accounts
Multiple mobile orders n reselling

u involved in any of these?

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getready wrote:

Multiple accounts
Multiple mobile orders n reselling

u involved in any of these?

No but maybe in some from fk view

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pjsandyy wrote:

Need help guys
Had 14k in my fk acc & today while i wanted to order rn5 pro the acc wasnt opening https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

& Last week i had tried ordering 5a & each time it got canceled so in a way i placed 6 orders which all got canceled

& Now help me how should i get my acc back i had 14k in that account https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif
@getready @sswaver @A2Zdeals

Maybe u have added multiple gv! How many u have added?

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Superdry wrote:

Maybe u have added multiple gv! How many u have added?

Around 32gvs in a month https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif actually i bought gvs from sellers & some from phonepe .. https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

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pjsandyy wrote:

Around 32gvs in a month https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif actually i bought gvs from sellers & some from phonepe .. https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

Have u added all in single day?

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Got these mail just now ..
How should i get my 14k back?

We’d like to let you know that your recent request has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you’ve purchased are for reselling and not for personal use. This would mean that any new order you attempt to place will also get cancelled.

Regards,
Flipkart Customer Support

@getready @sswaver

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pjsandyy wrote:

Got these mail just now ..
How should i get my 14k back?

We’d like to let you know that your recent request has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you’ve purchased are for reselling and not for personal use. This would mean that any new order you attempt to place will also get cancelled.

Regards,
Flipkart Customer Support

@getready @sswaver

Update email

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@sswaver i want to unlink my phonepe account from flipkart. How phonepe grants the access to flipkart without any verification?

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flipkart blocked my account….my GC 12510 rs…now complaint but not solved

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flipkart block my account please help me…my GC 12510 rs

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pcgargs wrote:

flipkart block my account please help me…my GC 12510 rs

why flipkart blocked your account ?

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RowdyAK47 wrote:

why flipkart blocked your account ?

I am return one phone… Because received charging cable damaged… I say replacement but they refund my amount…
Hello,

We’re sorry to let you know that your recent request has been canceled d as our systems have detected that you’ve been making unfair use of the offers under our Token Of Apology program. This would also mean that you will no longer be able to login to your Flipkart account.

Regards,
Srinithi S
Flipkart Customer Support

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I am having the same problem did you get your money back tell me how to get my money back

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pcgargs wrote:

flipkart block my account please help me…my GC 12510 rs

Did you get your gift card back

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pjsandyy wrote:

Need help guys
Had 14k in my fk acc & today while i wanted to order rn5 pro the acc wasnt opening sad

& Last week i had tried ordering 5a & each time it got canceled so in a way i placed 6 orders which all got canceled

& Now help me how should i get my acc back i had 14k in that account sad
@getready @sswaver @A2Zdeals

Tumhe bhi shadi pe Sasural se GVs mile the kya? … sad

Independence day15
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one gentle reminder – use the above trick (mail to grievance dept/senior team) only when you are 100% innocent and did not misuse any offer or violated any policy with that account .

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vijkap201 wrote:

Tumhe bhi shadi pe Sasural se GVs mile the kya? … sad

No .
But now i Got refund of my gvs in my bank account & issue got resolved

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pjsandyy wrote:

No .
But now i Got refund of my gvs in my bank account & issue got resolved

Mubarak ho! … Ab Party to banti hai… biggrin toungueout

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rkhan97 wrote:

I am having the same problem did you get your money back tell me how to get my money back

Yes my issue got resolved & got money back in bank acc !! Pm me will help u out

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