Hi just want to know how much a mobile operator looted from your balance with wrong deduction ?
Did you got return ? What process you follow up ? Any reason & apology provided ?
I got this question cause , I use BSNL 3G sim card . Last week even my data pack is on & having around 500 mb data left in it , i just browsed DD from my cell phone for around 2 minits & then turn off data i got charged for 1826.75 rupees. Got on screen message of rs1826.75/- for last call charge. I lodge complaint to customer care immediately , then filled there grievance form online & next day in local office complained same. They checked the details & found it is wrongly charged & asked me to wait for 2/3 days. Then they mailed to alcatel that 1826 rupees is wrongly deducted wrongly & asked to refund earlier .After 2 working days i got refund of 1826 rupees in balance but no reason or apology provided by them. And not refunded my 0.75 rupees
Many time i got wrongly charged for 5/10 rupees but never bothered because of our great paytm/groupon time.
Did you experienced same ? Anyone complained to TRAI ? Thinking to do it as BSNL should not do it again with any other but in doubt is my email & number remain private there after there show last time .