How much mobile operator looted your balance ?

How much mobile operator looted your balance ?

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Deal Subedar
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Hi just want to know how much a mobile operator looted from your balance with wrong deduction ?
Did you got return ? What process you follow up ? Any reason & apology provided ?

I got this question cause , I use BSNL 3G sim card . Last week even my data pack is on & having around 500 mb data left in it , i just browsed DD from my cell phone for around 2 minits & then turn off data i got charged for 1826.75 rupees. Got on screen message of rs1826.75/- for last call charge. I lodge complaint to customer care immediately , then filled there grievance form online & next day in local office complained same. They checked the details & found it is wrongly charged & asked me to wait for 2/3 days. Then they mailed to alcatel that 1826 rupees is wrongly deducted wrongly & asked to refund earlier .After 2 working days i got refund of 1826 rupees in balance but no reason or apology provided by them. And not refunded my 0.75 rupees https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

Many time i got wrongly charged for 5/10 rupees but never bothered because of our great paytm/groupon time.

Did you experienced same ? Anyone complained to TRAI ? Thinking to do it as BSNL should not do it again with any other but in doubt is my email & number remain private there after there show last time . https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

67 Comments  |  
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Missing
Tech Guru
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Several times in case of Airtel. Usually while only a few megabytes of data pack were left. But refunded in full everytime after mailing CC same day. Even amounts as low as Rs 2!

Haha
Deal Subedar
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dr airtel cut 200 yesterday as they say data pack got over…can i get it back

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@hsagent wrote:

dr airtel cut 200 yesterday as they say data pack got over…can i get it back


Mail them at [email protected] In msg include ur mobile number, circle& relevant details like balance before and after deduction, amount of data still left etc. In subject mention “Unfair balance deduction” That is sure to get ur attention. Sometimes they may even call u further elaboration.

Physics equations
Deal Subedar
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bsnl took mine 250 in EVDO (data plan recharged but got no data) & 36 in Prepaid (morning at 6am for unknown reason) https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif Never returned it.
Complaint to CC then Local CSC Exchange office then to Nodal officer but all in lost.
Even now Bsnl auto renew every pack we recharge without giving any refund. When we call CC say its automatic. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif
Dumb CC . worst time I had.

.
Now Idea – No wrong deduction.

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Deal Subedar
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Many incidents all wrong deductions refunded!!
Apan chhodne walo me se nhi hain.. https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif

Missing
Tech Guru
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@naveenkumardhull wrote:

bsnl took mine 250 in EVDO (data plan recharged but got no data) & 36 in Prepaid (morning at 6am for unknown reason) https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif Never returned it.
Complaint to CC then Local CSC Exchange office then to Nodal officer but all in lost.
Even now Bsnl auto renew every pack we recharge without giving any refund. When we call CC say its automatic. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif
Dumb CC . worst time I had.

.
Now Idea – No wrong deduction.


Post ur grievances in pgportal.

Missing
Tech Guru
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@Dr Anshuman wrote:

Several times in case of Airtel. Usually while only a few megabytes of data pack were left. But refunded in full everytime after mailing CC same day. Even amounts as low as Rs 2!


Plus Reliance. Automatic activation of VAS many times. After calling CC full amount was refunded. BTW is there anyway to contact Reliance CC via email? Not the relianceadda thingy . Never responded.

Geek
Tech Guru
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I have lost count of the number of fake deductions from various operators.

1) Airtel : Few years back iairtel deducted hundreds of rupees from my account claiming that i had made a 6 hour long call. I did make that call however it did not last for more than 30 mins but airtel claimed otherwise. Customer care was adamant. Never used that connection again.

2) Idea : Deducted around 300 rupees as data charges from account inspite of having an active 3G pack. Customer care gave lame excuses. gave a porting request and Voila, money came back the next day https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

3) Vodafone: last month Saw a 75 rupees data deduction balance on an unlimited data connection. Spoke to customer care who gave lame excuse. Threatened them with cancellation and they adjusted the money in next statement.

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Deal Subedar
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@Dr Anshuman wrote:

@Dr Anshuman wrote:

Several times in case of Airtel. Usually while only a few megabytes of data pack were left. But refunded in full everytime after mailing CC same day. Even amounts as low as Rs 2!


Plus Reliance. Automatic activation of VAS many times. After calling CC full amount was refunded. BTW is there anyway to contact Reliance CC via email? Not the relianceadda thingy . Never responded.


Fill out the form at “Customer Care” tab in “Reliance Mobile” FB page (Desktop Version)… they will contact you. Resolved many issues through this!

Missing
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@N-5130 wrote:

@Dr Anshuman wrote:

@Dr Anshuman wrote:

Several times in case of Airtel. Usually while only a few megabytes of data pack were left. But refunded in full everytime after mailing CC same day. Even amounts as low as Rs 2!


Plus Reliance. Automatic activation of VAS many times. After calling CC full amount was refunded. BTW is there anyway to contact Reliance CC via email? Not the relianceadda thingy . Never responded.


Fill out the form at “Customer Care” tab in “Reliance Mobile” FB page (Desktop Version)… they will contact you. Resolved many issues through this!


Thanks. Hopefully will never hv to try it! I had tried My Services portal but the option to contact CC never worked. BTW as a followup Tata Docomo refunded Rs 100 TT and the ENTIRE 3GB 3G Data!

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Reliance looting 5 rupees daily in name of VAS activation

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Deal Subedar
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@Dr Anshuman wrote:

@N-5130 wrote:

@Dr Anshuman wrote:

@Dr Anshuman wrote:

Several times in case of Airtel. Usually while only a few megabytes of data pack were left. But refunded in full everytime after mailing CC same day. Even amounts as low as Rs 2!


Plus Reliance. Automatic activation of VAS many times. After calling CC full amount was refunded. BTW is there anyway to contact Reliance CC via email? Not the relianceadda thingy . Never responded.


Fill out the form at “Customer Care” tab in “Reliance Mobile” FB page (Desktop Version)… they will contact you. Resolved many issues through this!


Thanks. Hopefully will never hv to try it! I had tried My Services portal but the option to contact CC never worked. BTW as a followup Tata Docomo refunded Rs 100 TT and the ENTIRE 3GB 3G Data!

From where did Tata Docomo came? https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

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Deal Subedar
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@Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation


call 155223 or sms STOP to 155223

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@Dr Anshuman wrote:

@naveenkumardhull wrote:

bsnl took mine 250 in EVDO (data plan recharged but got no data) & 36 in Prepaid (morning at 6am for unknown reason) https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif Never returned it.
Complaint to CC then Local CSC Exchange office then to Nodal officer but all in lost.
Even now Bsnl auto renew every pack we recharge without giving any refund. When we call CC say its automatic. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif
Dumb CC . worst time I had.

.
Now Idea – No wrong deduction.


Post ur grievances in pgportal.


Go here… http://pgportal.gov.in/GrievanceNe...px
Choose.. DEpartment… Central Gov
then… Choose DOT in the second box
Lodge your complaint with proper detail.
Within a couple of days you will be getting so many calls from BSNL office as if you are their Boss.

Last month I too had similar experience, their service was down for 20 days, all the complaints were futile. I went down at their exchange and had a good chat with the officials for 40 mins. No outcome, I complained on the gov portal now they are calling me continuously since yesterday but I have kept my phone on mute. Let them have a feel. On the very same official who didn’t care and was rude will be so polite and understanding as if they directly serve me. Hell yeah! Sadistic smile

65273095206cc1c76ba3d34ce6d6ae96
Deal Subedar
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So almost every operator loots https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif

But good that many got refund .

My name
Deal Lieutenant
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Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation

This proves why ambani is richest.

19441845 729626257224016 28382961098655308 o
Deal Major
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@Dr Anshuman wrote:

@Dr Anshuman wrote:

Several times in case of Airtel. Usually while only a few megabytes of data pack were left. But refunded in full everytime after mailing CC same day. Even amounts as low as Rs 2!


Plus Reliance. Automatic activation of VAS many times. After calling CC full amount was refunded. BTW is there anyway to contact Reliance CC via email? Not the relianceadda thingy . Never responded.


Im also reliance gsm user nd loosing 5rs.. Nd many mor unabl to talk to cc
Ystrdy I filled Cmplnt form on Reliance fb page nd today got 55 refund.. So I rqst u to try dis atlest once https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

19441845 729626257224016 28382961098655308 o
Deal Major
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@N-5130 wrote:

@Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation


call 155223 or sms STOP to 155223


I hv dn it nd it says no srvic activt :-/ but in nxt mrng agn they deduct 5rs.. Chor kahi k :-/

S34
Deal Subedar
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I have a bunch of workers who are very poor and they keep complaining about how the get charged randomly..

“kal sau rupya udd gaya”

“roz panch rupai cut hota hai”

Feel sad for them..

I want to take some action!

Do char tower phod dunga! Just kidding!!

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@devashi wrote:

@N-5130 wrote:

@Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation


call 155223 or sms STOP to 155223


I hv dn it nd it says no srvic activt :-/ but in nxt mrng agn they deduct 5rs.. Chor kahi k :-/

Take this to Social Media Team via the FB page they will do the needful. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

19441845 729626257224016 28382961098655308 o
Deal Major
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@N-5130 wrote:

@devashi wrote:

@N-5130 wrote:

@Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation


call 155223 or sms STOP to 155223


I hv dn it nd it says no srvic activt :-/ but in nxt mrng agn they deduct 5rs.. Chor kahi k :-/

Take this to Social Media Team via the FB page they will do the needful. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


Whi kiya h bt seriously atlest v shud b abl talk cc.. nd ya I hv one mor problm.. Ech mint I get pop up notification of reliance packs,services etc directly on screen (not in msg) iska koi solution ho toh bta do https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

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Deal Subedar
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@devashi wrote:

@N-5130 wrote:

@devashi wrote:

@N-5130 wrote:

@Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation


call 155223 or sms STOP to 155223


I hv dn it nd it says no srvic activt :-/ but in nxt mrng agn they deduct 5rs.. Chor kahi k :-/

Take this to Social Media Team via the FB page they will do the needful. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


Whi kiya h bt seriously atlest v shud b abl talk cc.. nd ya I hv one mor problm.. Ech mint I get pop up notification of reliance packs,services etc directly on screen (not in msg) iska koi solution ho toh bta do https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

We have a limit to talk to CC exec on 198.. like this many tyms in so-and-so days wait for some days U will b able to contact them.

Messages ki settings me “Wap push messages” hoga wo ON hoga OFF kar lijiye. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

19441845 729626257224016 28382961098655308 o
Deal Major
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@N-5130 wrote:

@devashi wrote:

@N-5130 wrote:

@devashi wrote:

@N-5130 wrote:

@Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation


call 155223 or sms STOP to 155223


I hv dn it nd it says no srvic activt :-/ but in nxt mrng agn they deduct 5rs.. Chor kahi k :-/

Take this to Social Media Team via the FB page they will do the needful. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


Whi kiya h bt seriously atlest v shud b abl talk cc.. nd ya I hv one mor problm.. Ech mint I get pop up notification of reliance packs,services etc directly on screen (not in msg) iska koi solution ho toh bta do https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

We have a limit to talk to CC exec on 198.. like this many tyms in so-and-so days wait for some days U will b able to contact them.

Messages ki settings me “Wap push messages” hoga wo ON hoga OFF kar lijiye. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


Nokia 103 m aate h,smArtfon m nhi..nd usme aisa koi option nhi mila btw thnx bro https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

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Deal Subedar
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@devashi wrote:

@N-5130 wrote:

@devashi wrote:

@N-5130 wrote:

@devashi wrote:

@N-5130 wrote:

@Thesamr wrote:

Reliance looting 5 rupees daily in name of VAS activation


call 155223 or sms STOP to 155223


I hv dn it nd it says no srvic activt :-/ but in nxt mrng agn they deduct 5rs.. Chor kahi k :-/

Take this to Social Media Team via the FB page they will do the needful. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


Whi kiya h bt seriously atlest v shud b abl talk cc.. nd ya I hv one mor problm.. Ech mint I get pop up notification of reliance packs,services etc directly on screen (not in msg) iska koi solution ho toh bta do https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

We have a limit to talk to CC exec on 198.. like this many tyms in so-and-so days wait for some days U will b able to contact them.

Messages ki settings me “Wap push messages” hoga wo ON hoga OFF kar lijiye. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


Nokia 103 m aate h,smArtfon m nhi..nd usme aisa koi option nhi mila btw thnx bro https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Cell broadcast hoga fir. On nhi hona chahiye. Ya service messages k naam se hoga … kuchh b ho OFF kr lena

Missing
Deal Cadet
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Once happened with me. Was using airtel . had net pack both 2g and 3g .. They deducted 180₹ . complaint thrice to cc then sent mail to some higher level officer in night, got call in morning . just asked once how much was deducted .. I said 180₹ .. He added it in account in 3 mins https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Flipkart meme1
Deal Lieutenant
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reliance sucks big time…always deducting balance in name of random VAS services amounting Rs 3, Rs 20, Rs 30 https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif
their cc too sucks….i have stopped adding balance in it and use it only for 3G

never faced any such problem with airtel or vodafone

any good cheap offers for 3g from Idea or any other telecom operator in delhi ncr…i need to port reliance no. into another

Physics equations
Deal Subedar
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@thrifty_indian wrote:

@Dr Anshuman wrote:

@naveenkumardhull wrote:

bsnl took mine 250 in EVDO (data plan recharged but got no data) & 36 in Prepaid (morning at 6am for unknown reason) https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif Never returned it.
Complaint to CC then Local CSC Exchange office then to Nodal officer but all in lost.
Even now Bsnl auto renew every pack we recharge without giving any refund. When we call CC say its automatic. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif
Dumb CC . worst time I had.

.
Now Idea – No wrong deduction.


Post ur grievances in pgportal.


Go here… http://pgportal.gov.in/GrievanceNe...px
Choose.. DEpartment… Central Gov
then… Choose DOT in the second box
Lodge your complaint with proper detail.
Within a couple of days you will be getting so many calls from BSNL office as if you are their Boss.

Last month I too had similar experience, their service was down for 20 days, all the complaints were futile. I went down at their exchange and had a good chat with the officials for 40 mins. No outcome, I complained on the gov portal now they are calling me continuously since yesterday but I have kept my phone on mute. Let them have a feel. On the very same official who didn’t care and was rude will be so polite and understanding as if they directly serve me. Hell yeah! Sadistic smile


Thanks +KG

Couple love wallpaper 5
Deal Major
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My recent experience two weeks ago I recharged Reliance GSM no. with 482 ruppes pack 6 months 2g data as denominated at paytm gateway (didn’t bothered to verify the denomination from Reliance CC as I trust paytm ) but didn’t got the benefit as it was for FRC…complained so many times via. phone n emails but each time they say we r working on ur issue n nothing happened as of now…I gave up!!

Prior to this a few times from Airtel but their excellent Customer Care Support refunded after the complaint n this is why I only keep high balance in Airtel only.

84bc3a0555bc7192790b6f85cd6c2ce6
Deal Cadet
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There were many instances when my balance got deducted in reliance but talked to the customer care gave dhamki and got the money back. But also looted through 2g data on mtnl network 7 years back. https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Missing