Hotness How's your experience with servify (Reviews)?

Hot Deal How's your experience with servify (Reviews)?

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I found this company named Servify which does mobile insurance. It also picks up and delivers your device to you for free if its under warranty when your device is having some issues.

Have any of you guys tried the service specially Oneplus Users? Pease let me know.

22 Comments  |  
19 Dimers
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Nobody?

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nope
even hearing the name for the first time

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My One Plus 3 display was damaged, i searched for the original display cost it was minimum 8k. But i was under servify warranty i claimed it with in four days i got my mobile repaired. Full repair amount 10k was paid by servify, I was only charged 1k and the give me Tempered glass also, i was so happy they did their job well, and customer care response was good.

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karthickdk11527 wrote:

My One Plus 3 display was damaged, i searched for the original display cost it was minimum 8k. But i was under servify warranty i claimed it with in four days i got my mobile repaired. Full repair amount 10k was paid by servify, I was only charged 1k and the give me Tempered glass also, i was so happy they did their job well, and customer care response was good.

Didn’t they give you OnePlus 3T in replacement for OnePlus 3? eek

Since I got iPhone 7 plus in replacement for my damaged Spice Dream Uno biggrin

@Nigel @A2Zdeals @rajrocks @DaftPunk @DealSeeker
→ Just see how this gal/guy joins DD today and coincidentally posts her/his first comment on this thread.
→ And ofcourse this comment mein kuchh jyaada hi achha bol diya toungueout

#SmartDimers
#ServifyPaidMarketing evil

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19FemaleGurgaon wrote:
Didn’t they give you OnePlus 3T in replacement for OnePlus 3? https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif

Since I got iPhone 7 plus in replacement for my damaged Spice Dream Uno https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

@Nigel @A2Zdeals @rajrocks @DaftPunk @DealSeeker
→ Just see how this gal/guy joins DD today and coincidentally posts her/his first comment on this thread.
→ And ofcourse this comment mein kuchh jyaada hi achha bol diya https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

#SmartDimers
#ServifyPaidMarketing https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

https://cdn0.desidime.com/attachments/photos/478849/medium/42429271496422770_5.png?1496422771
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Ya I purposely joined to post the comment https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif for the confirmation click the link there is my invoice.. Now I am going to dream that they are going to give me a one plus 5 https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

https://postimg.org/image/o6ou...d/

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Well my experience is not good with Servify. My phone’s display had broken due to an accident last month. After few formal mails, I agreed to pay some part of estimated amount. Inspite of this, repair service was not started and on top of it, service got cancelled somehow. After continuous following up twice a day, i used to get the same answer “today you will get the mail” and such other stupid statements. After all these mental harassment on daily basis for almost a month, I got highly disappointed and mailed them to return my device back. Hope I’ll get it back in a day or 2 or may be a month, you never know.
But now in my opinion, Servify has a bunch of highly unprofessionals who don’t understand their duties and customer’s need.

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Bro I have an issue I raised my claim request for oneplus3 accidental damage plan but unfortunately it was cancelled due improper representation isn’t there another chance to claim

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I did a lot of research. I landed on this link from googling only you are fortunate I opened this link the last.
Wait let me first put the verdict in case some of you dont want to read a long reviews. Stay Away.
You will get your claim only if you go on social media quora and harras them a lot.
one guy on quore spoke to Oneplusone service center and found out that servify had many phone that were repaired and lying with them But they were not delivered because servify was not paying them. So you figure out whats going on here.

From mouthshut.com and quora I found the claims process is pretty smooth as compared to other insurance companies
Other insurance companies will make it difficult for you from the start.
Servify picks up calls put in the claim the app will also track everything well.
Only when it comes to honoring the claim they start to show their true colors.
First they will tell you its your own neglect.
These are all basic tactics to dissuade you from going further with the claim.
In the end they make you pay for the repairs.

Many people do pay for the repairs as the phone is with them
Its only if you go on social media and post stuff tag then on twitter will you get a response and your phone back.

Many phones were lying with service center repaired one of their customers found out. Like I said before they do actually pick up your device and send it to the service center too.

I am not sure they do this hoping you would pay the service center directly and get back your device.

There is more
bq. Maximum Covered Value is equivalent to the depreciated value of the Covered Equipment at the time of submitting a Claim for availing accidental damage protection. Claim limit is one repair instance (i.e. repair or replacement) of your Covered Equipment. If the repair or replacement charges are more than the Covered Value, the Beneficiary will have to bear the differential price for obtaining the repair or replacement as determined by the ASP. The Beneficiary has to pay a Compulsory deductible/Excess charge of Rs. 1000/- in case of repair/replacement during any claim event

This is one of their terms.
So they never replace your phone. If it is unrepairable they will give you a depreciated value. which means if your phone is beyond damage you might end up getting only 6000 rupees for it.
Right now the oneplus 3T is at 7650 rupees for exchange on amazon.
So expect any insurance company to give you the around the same amount.
you pay for the claim 1000 rupees and then you pay for some amount for the service also.
In the end you end up gettting only 6000 rupees.

To sum it up. This applies to any phone insurance Not speaking about Servify. In general
1. If you are looking for a replacement in case of total damage then you will not get one you will only get 6000 or maybe the current value of a 5 or 5T might be 15k.
But you already paid 2600 for the insurance and then 1000 for the claim. so you end up getting peanuts. So for the meager amount you can get the insurance. Its better than getting nothing.
2. The claim process while smooth you will still have to shell out 1000 rupees plus 10% of the amount and 25% if your phone is older. So you already paying 2600 plust 1000 and lets say another 1000 bucks totally you pay 4500. But remember it will take 3 months after you spending your time and energy and calling them out on social media to get your claim passed. I think its better to go to a local repair shop in your city and you can get phones repaired for 2 to even 10 times less than service center. yes obviously they will use duplicate spare parts. some even use original spare parts but charge half the amount. So that would be almost instant you can stand there and get it done or will take 1 or 2 days max. Then you get your phone exchanged.
Its much better option than waiting for 3 months or even 15 days(as fake review suggests) What is the point you will have to buy a new phone.
Or you will need a backup phone if this insurance will take 2 to 3 months of even 15 days.

So insurance becomes impractical they are just fleecing of your money. Its better to invest in a good armour accessories or go in for IP certified phone.
There is no theft insurance. Theft Insurance is totally different.
So whats the point.
I think we should share this and I urge people to do research find reviews and we should spread this truth about phone insurance.
then only they will change.
Phone insurance should be this way. Your phone is damaged you should get a new phone in 24 hours.
Or they should deliver a backup phone while picking your phone up and take their sweet time. If its unrepairable You should get a new phone that is what insurance is for.
This is like forcing us to sell our phone for cheap. I undertsand phone value decreases but when we have to buy a phone we have to pay a lot more right.
So whats the point of insurance if we don’t geta full replacement or atleast a certified refurbished phone. The premium can be different for all of this.

Yes I had to add this
You will see some or many people have a good experience.
Insurance companies do honor claims they have a percentage depending on how greedy they are. They select certain customers randomly or based on the cost of the claim and give them super duper service and immediate claim as advertised so they can have some people actually say good things about them.
So this confuses the consumer and they think lets take a risk.

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karthickdk11527 wrote:

Ya I purposely joined to post the comment smile for the confirmation click the link there is my invoice.. Now I am going to dream that they are going to give me a one plus 5 biggrin

https://postimg.org/image/o6ou...d/

Yes they don’t reject 100% claims. They do honor 10% or 20% and if you are genuine you are in that slot.
They are randomly selected and it is based also on the amount of repair. Less amounts are cleared so they have people who will also say nice things
Otherwise it is policy to reject all claims of higher value and to discourage claims to begin with.

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Worst company…. Loots the people but does not provide service at all .Please don’t go for Servify at all.

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Most pathetic service i have ever faced. they have very un-professional and very pathetic customer executives who do not know how to resolve the problem instead of telling the same thing again and again.

Simply wont recommend it… Floor manager from service center was forcing me to pay service charge… And company inst clear about their terms and conditions…. They will simply waste ur time… My experience was horrible with servify… Will even mail oneplus and recommend them to disassociate from servify…

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very bad…the companies process is slow than even BSNL…there backend office is very slow especially there technical team is highly ineffective to solve technical problems occurs in there website…

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PLEASE NEVER EVER USE SERVIFY SERVICES . THEY ARE PATHETIC IN DELIVERING YOUR MOBILE PHONES ON TIME. MINE GOT DELAYED FOR 2 WEEKS AND AFTER THAT I RECEIVED A WRONG MODEL.

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I Have taken insurance of my mobiles and family laptops from most of the gadgets insurance companies of India. And have lot many experiences. As per my personal experience I would suggest either Times Global Assurance, Gadget Policy or ORAPolicy. These are best companies for mobile and laptop Insurance. Oneassist, Servify and Syska are not worth for paying for the insurance of your mobiles and laptops.
Please read the terms and conditions before you buy any policy.

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Servify service is one of the bad service u can see! They won’t help the customer needs .I given my mobile .which was screen damaged.they said it can be repaired in 3,4 working days ! But they won’t do it as per the working days they usually take 10,12 days for sure. And even if the device has been repaired early they will deliver it to u so late . My device have been repaired in 5 days but they haven’t delivered it to me till now it has been 11days

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Guys!

I had a very great experience with them. I got my phone screen repaired merely by paying 1000/-. They are the authorized service partners for leading service brands like Apple, OnePlus, Xiaomi, 10.or

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Don’t go, you wont get your phone back
If you need insurance of phone go for nationalised insurance company

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Worst phone ever not working properly no one should buy this

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As per my experience Servify is worst service center. My phone’s display had broken due to an accident last month. After few formalities, I have sent my mobile to service center, after sending i got a update from service center in that they have mentioned mother board has damaged so they charged 12,652 to repair my mobile so i canceled that request took my mobile back and after that i cheked with another vivo authorised sevice center, in there they told mother board is good n working properly, have to change the display only. after getting confirmation from there i spoke with SERVIFY service center executive and escalate about the issue and i told them to replace the display only bcs my mobile is under display replacement warranty but they are not ready to clear my issue n also those executive who have talked with me, i got got worst response and stupid statements from them, After all these mental harassment on daily basis for almost a month, I got highly disappointed and mailed them to return my device back. n i took my mobile to another VIVO AUTHORIZED SERVICE CENTER n they replaced my mobile display only as per my request and now its working fine n perfectly.

Now in my opinion, Servify has a bunch of highly unprofessional’s who don’t understand what’s the problem in mobile and what customer’s need. i won’t recommend anyone. rage

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My views for servify are 50-50 as they changed my one plus 5t when it was launched. Actually what happens is during updating the phones screen is black and then it goes on for 1-2 times and after 2-3 minute the led id on scren is still black I’ve tried all possible ways( contacted one plus and chat with community members they said you’re phones is bricked) so I don’t know how to unbrick it. I went to service centre in Jaipur ( local shop tie-up) they check the hardware for 1-2 hrs (that time i was with amazon to replace the phone they said please get a letter from service centre we’ll send the fresh copy , but centre owner denied to sign and give the same) Then they said it will take approximately 15-25 days to repair it as the hardware will ship from china. The phone is registered under servify policy. I gave them and went back to home( I’ve on other options) Tagged one plus and servify over twitter many times… After 8-9 days servify zonal manager contact me and said please please don’t tweet we’ll get back to you with the resolution by today evening.
They contacted one plus and the same evening they dispatch new one plus 5t vis courier to the addres of service centee and said please submit your charger box accessories etc.. and pick the Mobil.

Then i directly went to the hub of courier and get the Mobil they asked for id i gave them.
Haven’t submit charger box etc smiley smiley

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