#..How To File A Complaint In Consumer Court..#
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PROCEDURE FOR FILING COMPLAINT WITH ICRPC
Ordinary one year membership is given to individuals only, not to any society, company, or union. But common joint complaint is accepted from group of individuals having the same issue. All these individuals need to be member of ICRPC and make a joint complaint.
The following procedure has to be followed strictly, else your complaint may be rejected and the non-refundable amount of Rs. 300 will not be refunded to you. You need to prepare your complaint in following manner:
Page one: (Your details) No cover letter required.
1) Name
2) Address
3) Cell Number
3) Residence telephone no
4) E-mail address (very important as without it you will not receive the copy of notice). 5) Complaint against (company name)
6) Payment details (cheque/transaction number, dated and bank)
Page two: (Opposite party details)
1) Name of Opposite party
2) Registered address of the Opposite Party
3) Telephone no.
4) Fax no.
5) E-mail of the chairman or company e-mail
(Leave space)6) Name and address of the branch with which you dealt and received defective product and services.
Page three onwards:
1) Date-wise facts: Refer to the page numbers of the attached documents as evidence when mentioning the facts.
2) RELIEF: Mention what relief you are looking for against your complaint. Example: refund, replacement or rectification of defect, compensation, etc.
3) Documents (like bill, agreement, service report, your complaint to them, your notice to them, etc). Enclose only the xerox copies of supporting documents. Don’t send originals.
Attach with pin on the first page: One year ordinary membership non-refundable subscription of Rs. 300 by demand draft in favour of “ICRPC” payable at “Mumbai”. Local Mumbai account cheques & At Par cheques (only if AT PAR is written on the cheque) also accepted.
Write your name behind the cheque. Please pin the cheque with the first page. (Despite our strict instructions we find many people sending us stapled cheques and without their names behind the cheque. Later these careless people waste our time in locating their torn, lost, or unidentified cheques.)
Online payment: Payment through internet banking is also accepted. Please send a request e-mail for net banking details to [email protected] and you will receive the net banking details within 2 minutes.
Please staple or tie with thread all your papers in one bunch only. Complaint with loose, unstapled, untied or in separate bunches will be rejected.
Once your case papers are ready, you need to fill online complaint registration form to get your complaint identification number. This number is given instantly on filling the form, and you need to mention this number on the top left corner of your complaint first page and also top left corner of your envelope. After this you are ready to send your complaint to ICRPC.
FILL ONLINE COMPLAINT APPLICATION FORM BY CLICKING HERE (New window opens)
http://complaint.wufoo.com/forms/complaint-memb...
Arun Saxena
B-9/55, Vijay Nagari
Ghodbunder Road
P.O. Kasarvadavali
Thane (West) 400601
PROCEDURE THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING YOUR DOCUMENTS:
1) After the receipt of your envelope, we will acknowledge the receipt of the same by e-mail. Please do not disturb us for next 60 days by asking about the status of your complaint or whether we have received it or not.
2) We will issue a legal notice within 60 days to the accused giving him a time limit of 7 to 15 days for settling your grievance. We will send you a copy of this notice to your e-mail address. If the complaint has been rejected due to not following the procedure, we will inform you within 60 days.
3) If you do not receive acknowledgement or copy of notice within 60 days, please send a reminder e-mail to us at [email protected]
4) If your grievance is not settled after sending notice, ICRPC will further help you with preparation of your case papers for filing in the consumer court. There will be nominal fee for preparation of case papers. Please inform us about your intention of filing a case in the consumer court. You will not require a lawyer as we give free guidance after making the case papers till the final orders of the court. The judge in any consumer court cannot force you to hire a lawyer.
OTHER USEFUL INFORMATION
1) We operate through the internet, e-mail, and cater to the consumers across the world. So, it does not matter where you are located.
2) Please do not visit us without appointment and disturb us. We will not meet you.
3) For members, one legal notice against one company is sent free. Repeat notice is not sent as we want first notice to be taken seriously. For another notice to another company, a processing fee of Rs. 300 is charged again.
4) Consumer courts take about 1 to 2 years (or even more at times) to settle the case. The consumer is expected to attend the court hearings at least 4 to 5 times in a year.
5) We shall do our best to settle your grievance.
ICRPC contact details:
Website: www.consumergrievan...om
E-mail addresses: [email protected]
SMS.: +91 8080423516 (No calls to this number)
I hope this will help you all to file a Complaint against Fraud and Cheater website like Letsbuy and bigadda…
I will add some more useful information in this Thread, Keep watching…….
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PROCEDURE IF YOU WANT TO FILE COMPLAINT YOURSELF:-
NO LAWYER REQUIRED FOR FILING THE COMPLAINT
• A complaint can be filed on a plain paper. It should contain:
• The name, description and address of the complainants and the opposite party
• The facts relating to complaint and when and where it arose
• Documents in support of allegations in the complaint
• The relief which the complainant is seeking
• The complaint should be signed by the complainant or his authorized agent
• Nominal court fee
WHO CAN FILE A COMPLAINT?
The following can file a complaint under the Act:-
- A consumer
- Any voluntary consumer organization registered under the Registration of Societies Act,1860 or under the Companies Act,1956 or under any other law for the time being in force.
- The Central Government
- The State Government or Union Territory Administrations.
- One or more consumers on behalf of numerous consumers who are having the same interest
(Class action complaints)
WHAT CONSTITUE A COMPLAINT?
Under the Consumer Protection Act 1986, a complaint means any allegation in writing made by a complainant in regard to one or more of the following:-
- Any unfair trade practice as defined in the Act or restrictive trade practices like tie-up sales adopted by any trader.
- One or more defects in goods. The goods hazardous to life and safety, when used,are being offered for sale to public in contravention of provisions of any law for the time being in force.
- Deficiencies in services.
- A trader charging excess of price.
(i) Fixed by or under any law for the time being in force or
(ii) Displayed on goods or
(iii) Displayed on any packet containing such good.
(iv) The goods brought by him suffer one or more defects.
WHERE TO FILE A COMPLAINT?
- If the cost of goods or services and compensation asked for is up to rupees 20 lakh ,then the complaint can be filed in the District Forum which has been notified by the State Government for the district where the cause of action has arisen or where the opposite party resides. A complaint can also be filed at a place where the branch office of the opposite party is located.
- If the cost of goods or services and compensation asked for is more than rupees 20 lakh , but less than rupees One Crore then the complaint can be filed before the State Commission notified by the State Government or Union Territory Concerned.
- If the cost of goods or services and compensation asked for exceed rupees One Crore then the complaint can be filed before the National Commission at New Delhi.
HOW TO FILE A COMPLAINT?
Procedures for filing complaints and seeking redressal are simple.
Fee for making complaints before Distt. Forum.
If Value of Goods or Service or Amount of Compensation is-
1. Upto Rs. 1 lakh then Fee would be Rs. 100
2. Above Rs. 1 lakh but less than 5 lakh then Fee would be Rs. 200
3. Above Rs. 5 lakh but less than 10lakh then Fee would be Rs. 400
4. Above Rs. 10 lakh but less than 20 lakh then Fee would be Rs. 500
You will have to pay the specified fee in the form of a crossed demand draft drawn on a nationalized bank or through a crossed Indian Postal Order in Favour of the Registrar of the State Commission & payable where it is situated. The concerned District Forum shall deposit the amount so received.
- The complainant or his authorized agent can present the complaint in person.
- The complaint can be sent by post to the appropriate Forum / Commission.
- A complaint should contain the following information:-
(a) The name, description and the address of the complainant.
(b) The name , description and address of the opposite party or parties, as the case may be, as far as they can be ascertained.
© The facts relating to complaint and when and where it arose.
(d) Documents, if any, in support of the allegations contained in the complaint.
(e) The relief which the complainant is seeking.
- The complaint should be signed by the complainant or his authorized agent.
- The complaint is to be filed within two years from the date on which cause of action has arisen.
DOWNLOAD APPLICATION FORM FOR FILING A COMPLAINT IN CONSUMER FORUM
http://admis.hp.nic.in/ehimapurti/pdfs/cmple…df
If you still need some kind of Help and Assistance then Call this Toll Free National Consumer Help Line Number 1600-11-4000 (From BSNL/MTNL lines)
@rkg.narnaul, Thanks for posting this. Looks very detailed. 
I just pray that none of us ever need to get into court room drama!
Happy eShoppping folks! 
AWESOME DETAILS
The following procedure has to be followed strictly, else your complaint may be rejected and the non-refundable amount of Rs. 300 will not be refunded to you. You need to prepare your complaint in following manner:
What is this now.. How a non refundable amount can be refunded … Any way nice details… Thumbsup 
@rkg.narnaul
nice topic dude… thumbs up for u!!
hope many dimers to find this info useful
good info
BUMP
Good Information… Thanks for Sharing
(Unfortunately OP is suspended 
)
Address Of District Consumer Forums (Follow The Link and Then select your State)-
http://www.consumergrievance.com/icrpc.org.dist…
Consumer Court FEE-
http://www.consumergrievance.com/icrpc.org.cour…
Procedure of filling Consumer Complaint with help of IRCPC (Already Posted Above)-
http://www.consumergrievance.com/icrpc.org.proc…
Basic Rights Of Consumer-
http://www.consumergrievance.com/icrpc.org.cons…
HOW TO GET INFORMATION ON CONSUMER COURT THROUGH RTI APPLICATION
http://www.consumergrievance.com/icrpc.org.RTI-…
I think it will help all of my fellow dimers to file a complaint in consumer forum……
Just visit the 1st link and get the address of District Consumer Forum and then visit that to know more and they are surely gonna help you, Only 100 Rs fee will be charged to file a Complaint and if you won the case then all your money spent including mobile bills will be paid back to you by Company at default……..
PLEASE NOTE : For all your consumer problems call : Toll Free National Consumer Help Line Number 1600-11-4000 (From BSNL/MTNL lines)