How to raise Dispute

How to raise Dispute

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I Paid on Amazon using PhonePe UPI (account of SBI bank linked with PhonePe) Now Amazon has refunded money before 7 days but still didn’t received refund.


Also SBI Customer care is not filing dispute of txn.


Can anyone please suggest me solution or how file dispute against this Txn.


Please if anyone have idea please reply.

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13 Comments  |  
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Ask Amazon CC for transaction ID.
Using that number they can track the payment/refund in this case.
Just call SBI CC/branch and tell that number to them.

So first you have to call Amazon for that number.

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write to respective grievance officer and then nodal officer.
clearly stating what resolution you ecpect and the timeline by which you can wait before approaching consumer redressal.

what was the reply of PhonePe?

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@sauravkrind If UPI then wait for another 7 days and then you can raise it with directly NPCI. You must have received an email from amazon with the refund ref. no. Use that while escalating.

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jileg wrote:

Ask Amazon CC for transaction ID.
Using that number they can track the payment/refund in this case.
Just call SBI CC/branch and tell that number to them.

So first you have to call Amazon for that number.

Amazon has provided RRN number and I called SBI customer care even talked with senior executive of bank but they denying in file dispute they told they can file dispute only if txn made using debit or credit or net banking

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Tejaa wrote:

@sauravkrind If UPI then wait for another 7 days and then you can raise it with directly NPCI. You must have received an email from amazon with the refund ref. no. Use that while escalating.

Bro can I contact PhonePe for the same or not

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sauravkrind wrote:

Bro can I contact PhonePe for the same or not

You can. Also, check if you have changed Phonepe default bank account.

And when exactly have you received the RRN email from amazon? Sometimes it takes more than 7 working days after you receive the email.

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Tejaa wrote:

You can. Also, check if you have changed Phonepe default bank account.

And when exactly have you received the RRN email from amazon? Sometimes it takes more than 7 working days after you receive the email.

I received mail that on 13 Sep refund has completed But PhonePe is also not helping they told refund has directly credited to ur account.

Did u ever filed dispute with SBI bank ???

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sauravkrind wrote:

I received mail that on 13 Sep refund has completed But PhonePe is also not helping they told refund has directly credited to ur account.

Did u ever filed dispute with SBI bank ???

Amazon send that email when they actually initiate the refund. It takes 7 working days after that.

It’s been only 4 and half working days. Wait for 7 working days and then write to NPCI like I said. For UPI txn it’s better to raise with NPCI rather than bank. You can tweet them.

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Tejaa wrote:

Amazon send that email when they actually initiate the refund. It takes 7 working days after that.

It’s been only 4 and half working days. Wait for 7 working days and then write to NPCI like I said. For UPI txn it’s better to raise with NPCI rather than bank. You can tweet them.

Ok bro thnx

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Tejaa wrote:

Amazon send that email when they actually initiate the refund. It takes 7 working days after that.

It’s been only 4 and half working days. Wait for 7 working days and then write to NPCI like I said. For UPI txn it’s better to raise with NPCI rather than bank. You can tweet them.

I received refund bro 2 min ago

Thnx for your reply…

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Believe me
SBI credit Ur refund exactly after 16days or rarely 11days

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That’s why I stay away from SBI.. they have just set of replies copy pastes to every customer…

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