How to Surrender (Close) a Mobile Number?

How to Surrender (Close) a Mobile Number?

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Deal Cadet
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I have an additional Jio number that I wish to permanently close. Does anyone know what is standard procedure or if anyone has done this before?

22 Comments  |  
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Elisha
Entertainer
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Send port out request from Jio. Join another network using same documents but don’t do first recharge for that number.

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Deal Subedar
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I had one jio sim which I purchased when jio started and it was lost within 2 months .But today also it shows linked to my aadhar card /account.

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Deal Cadet
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saucap wrote:

Send port out request from Jio. Join another network using same documents but don’t do first recharge for that number.

I’m aware of this hack man. Need to know if there is an official way to do it

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Deal Cadet
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mengade_adi wrote:

I had one jio sim which I purchased when jio started and it was lost within 2 months .But today also it shows linked to my aadhar card /account.

People have working jio sim even after an year of no recharge. It’s strange we don’t have any official way to Surrender a number even though mobiles have been in market for over 2 decades now.
Looks like Trai never thought on these lines.

Elisha
Entertainer
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cocay wrote:

I’m aware of this hack man. Need to know if there is an official way to do it

You can try with twitter.. Tell them you misplaced it & don’t want it to be misused by someone. So they will temporarily close that sim. Let it remain like that only otherwise. But in this case, there is high probability of same number getting reissued to somebody else after 6 months @cocay
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Deal Subedar
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Complain that you lost your phone and request to close the sim.

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Deal Subedar
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just don’t recharge it.

keep it switched off.

my secondary Jio number allotted to some one else in 6 months.

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Deal Cadet
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Ash-D wrote:

Make a complain of stolen sim.

Getting it deactivated is no problem. All you have to do is make a call. But there is always a risk of that number being used later by their own staff or to issue to someone else without changing the ownership.
@saucap

Elisha
Entertainer
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cocay wrote:

Getting it deactivated is no problem. All you have to do is make a call. But there is always a risk of that number being used later by their own staff or to issue to someone else without changing the ownership.
@saucap

My temporarily closed idea number was re-assigned to somebody else too soon & I got to know this from my friends. I made fake calls to that number to check if new owner was misusing sim under my name & also to double check, I visited Idea sub dealer to ensure if that guy was using sim with my documents or not & found it to be genuinely reassigned.

Black 01
Deal Lieutenant
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Once I asked CC to close one number by calling from a different number, reason – sim lost ; all they said that you can get a new replacement sim free of cost. 😂😂😂 The number is still active (without recharge for some 7-8 months)

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Deal Cadet
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rogerthat wrote:

just don’t recharge it.

keep it switched off.

my secondary Jio number allotted to some one else in 6 months.

Personally I would call you lucky. I have seen a lot of threads on dd itself where people’s numbers were working even after over six months of no recharge. With Airtel, reassign is possible but with jio it is dicey

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Deal Cadet
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161508 wrote:

I have once asked CC to close one number by calling from a different number, reason – sim lost ; all they said that you can get a new replacement sim free of cost. 😂😂😂 The number is still active (without recharge for some 7-8 months)

Yeah, they first deactivate your original sim. Then you go to jio store with id proof and they give you new SIM. Done twice after I lost my phone twice 

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Deal Subedar
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cocay wrote:

Getting it deactivated is no problem. All you have to do is make a call. But there is always a risk of that number being used later by their own staff or to issue to someone else without changing the ownership.
@saucap

Nowadays it is not possible to issue replacement sim if the owner is not in front of retailer. Just 2 months back I have applied for replacement sim from Airtel and Vodafone, they asked for a original photo I’d and clicked a photo of it. Then they clicked a picture of mine and their own selfie to issue me a new replacement sim.

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Deal Cadet
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saucap wrote:

My temporarily closed idea number was re-assigned to somebody else too soon & I got to know this from my friends. I made fake calls to that number to check if new owner was misusing sim under my name & also to double check, I visited Idea sub dealer to ensure if that guy was using sim with my documents or not & found it to be genuinely reassigned.

That’s good man. AVOID takes pleasure in punishing users by closing number, deducting balance and what not.
Problem is only with jio

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Deal Cadet
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SleeperRAW wrote:

Nowadays it is not possible to issue replacement sim if the owner is not in front of retailer. Just 2 months back I have applied for replacement sim from Airtel and Vodafone, they asked for a original photo I’d and clicked a photo of it. Then they clicked a picture of mine and their own selfie to issue me a new replacement sim.

True, Same happened with me for Jio about 4-5 months ago

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Deal Subedar
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You can suspend the sim service’s from jio.com .
Also I can see a new option- tariff protection, don’t know what it is. After clicking it, there is an error that I already have an active plan. Somebody please confirm what is tariff protection.

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Deal Cadet
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Idea network is good at these. They reassign it as soon as the directed period > 3-6 months is completed.

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Deal Subedar
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Make sure your ID Removed from that number
If some fraud happen on that number you are screwed

DOT still working on this Scenario.

Kgf
Deal Subedar
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rogerthat wrote:

just don’t recharge it.

keep it switched off.

my secondary Jio number allotted to some one else in 6 months.

Same thing happened to me as well in Jio.
Although it was a year I think. I had linked my email and got the mail that my Jio sim was deactivated or something.
I put the sim in phone and sure enough it was dead. Now its on someone else’s name.
People who keep it in their phones will never have it closed even if the network area is congested.

Kgf
Deal Subedar
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cocay wrote:

That’s good man. AVOID takes pleasure in punishing users by closing number, deducting balance and what not.
Problem is only with jio

Tell that to my Airtel and Vodafone sims which have not been closed even after no recharge for more than a year.

Kgf
Deal Subedar
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SleeperRAW wrote:

You can suspend the sim service’s from jio.com .
Also I can see a new option- tariff protection, don’t know what it is. After clicking it, there is an error that I already have an active plan. Somebody please confirm what is tariff protection.

It has been there since the start of Jio.
Its for users who have no active plan.
It will be there for a couple of months after the expiry of the previous plans, I guess.
You can recharge using it at old rates and plans for one time.

Jiwvql0
Budding Star
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Ask Jio Customer Care to close it

They closed one for my after confirming all identification smile

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