Google Pay reviews, suggestions and feedback needed for a personal project
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Dear Dimers,
I am working on a pet project out of personal interest to understand the landscape of UPI and apps that work on basis of UPI. In particular, quite keen on Google Pay to begin with.
Would request follow dimers to help contribute with any information below
- Personal review about Google Pay
- Pros and cons from your experience
- What features you would like to have in Google Pay
- What features from other UPI apps such as PhonePe or Paytm UPI that you would like to see in Google Pay
- Any links to discussions or articles about UPI scenario
- Any links to discussions or articles about Google Pay
- Any other relevant information that you can find useful
Please tag any dimers who you feel can contribute useful information.
Once I write a personal blog post after collating all the data I shall share with you all, hope I can actually pen down something useful.
Thanking everyone in advance 
Deal Wiki
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Last updated by: raghupro
Thanks for all the information everyone. Have been trying to pen down anything and everything useful but it’s still taking time. Finally pushed out a decently pooled up content as a draft post.
Would like to get suggestions about what can be edited or what details you feel needs to be covered further.
http://raghupro.com/google-pay-the-road-ahead-i...
PS: will be adding more in-depth details and try to finish the post in the next two days. Many details are still missing, they have been jotted down on a notepad on my laptop but yet to refine and add them to the blog post.
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That’s not even a point of contention. Offers will eventually die out, you have to understand that whatever offers you see on whichever platform are only to get users to try their platform once and create some sort of stickiness to begin with. Once that’s done you wont find the same offers. We all know how convenient UPI based apps are payment transfers within the applicable limits, I am sure you most people wont get back to old style of making transfers once they get used to these apps. So why would any app keep providing offers on a long term?
Reliability wise this is the best UPI app.. And the only reason I keep it… Mainly as a banking app.. There are no rewards or cash backs.. Imagine if your money is stuck and you dont know what is going on. Well that has not happened.. Also it seems their security is pretty good with IMEI and location etc tagged for each transaction..
It also has some nice funky stuff like being able to send an emoji with the payment.. Although in a place like india, reliability and security are like meh… So I doubt it would become big like the others. Not sure why google went so high in the beginning by offering 1000 to pretty much anyone and everyone for anything. They got looted a lot and now has pretty much run out of money. By that I mean if a company can not make 100x off you, they wont bother.. The new trick of from 0 to 1L scratch cards will die out.. Did not work anywhere else.. Personally if I get a scratch card of 10 -1000 and another with flat 15, I would jump at the flat 15.. No matter how many got 1000 from it.. CRED is also doing that.. Paying 40 people 50 each brings far more interaction than paying 39 of them 10 and 1 1000 and saving .610 which is what they are trying to do..
Also it seems their security is pretty good with IMEI and location etc tagged for each transaction.
This looks like a good feature, how can one know about it? Any further reads on this that you can share please?
Totally agree with the cash back thing, in fact I follow the same principle for discounts in stores too. I would any day trust a store offering flat 30% off over a store giving up to 70% off.
My experience
Tez is the only app that failed many times on transactions. Most of the time it says ‘Bank servers are not responding’. But I find it responding when using PayTM UPI at the same time. Also my friends reported this issue many time when sending money to my account.
First I thought that it was the problem of my account (or my bank). So I cross checked, one day, everyway by sending money to my mom’s account, brothers Account and sending back to my account. Also they are from a different bank. And the transactions failed (Only one of them went successful).
One weird thing is that this failure happens at evening and night. At the day, everything is okay.
Now I use Google pay at day and phonepe or PayTM or my bank app at night/evening 
And I don’t really care about the scratch cards
If there is latency problems and such GPay will fail to do the transactions. Others are not so advanced to even check for such things.
At such times others might work, or then might break..
And you can not say transactions failed since it never was even initiated.. Others will just go ahead with it and completion will depend on your luck. Like PhonePE etc will say pending and wait.. GPay never does that.. If it comes back as paid, the transaction has been successfully completed.
Gpay sucks. It fails always when the amount is more than 1k. The reason, it uses many servers like, icici, sbi, hdfc , axis and there is no coordination among them. Also, if it fails, money gets deducted from the bank and it will take more than 6 weeks to return the money. Some one will respond for calls, but they don’t do any thing. No email support. I even sent a mail to big guys in USA about the pathetic condition of Gpay and how it is spoiling the name of the google, but no response from them. The CC feels they are working for MNC hence no need to do any thing. They feel they are good fit for “Simply sitting and Monthly getting”.
Can you please let me know the various points of contacts you tried and details if it isn’t a burden? Issues like these are quite critical for any payment based app.
OP, can you include the below financials in your report.
1)How does Gpay or any UPI app make money ?
2)Are there any charges to be paid by UPI App to NCPI or any govt agency.
3)Whose responsibility to resolve, if the transaction fails and the money gets deducted and not credited to target bank.
These are parts I would like to cover as well, hope I can get some viable data. Shall share the article once I finalise it.
RBI formed a committee of 5 people led by Mr. Nandan Nilekani to to push digital payments and enhance financial inclusion in India back in Jan 2019. They assured to push out the first report in 90 days and it has been published in May 2019 with a list of 73 recommendations to improve the digital payments scenario. If anyone is interested to research into happenings in Digital Payments space do read this report, would be worth your time if this is your area of interest.
https://rbidocs.rbi.org.in/rdocs/PublicationRep...
An abridged version by Medianama
https://www.medianama.com/2019/06/223-summary-7...
Recommendation 20: Enable a robust Cash In Cash Out (CICO) Network
- Users can withdraw small amounts of cash from a merchant with a POS/QR. To prevent gaming, allow the merchant to charge a small fee for this
- All users have multiple businesses, with POS devices, ready to provide liquidity on demand within the local market (less than 0.5 km typically)
No wonder Reliance is betting big on Jio PoS terminals as their next big move.
Google pay ko name change krke ‘Better luck next time’ Rakh dena chahiye 
On 15th of February 2019 i referred one of my friends through WhatsApp. He opened up the referral link as usual and signed up. Turns out i was not the one who referred him(some other random guy got the reward). When i further looked into the issue it seems the refer code through which my friend signed up wasn’t my own(Say, if my refer code was Ab78c. My friend got referred through ab78c). I escalated the issue to their customer support and they assured to resolve it within 4-5 working day. Trusting them i didn’t call again. 20 working days past i called them again and they gave me the same answer just like before. I still haven’t recieved my referral bonus and the mistake isn’t rectified. A company like Google can commit such mistakes is just not good at all. I still use their app, just for my father & brother(they think it to be the most secure upi app). I had a really worst experience with GPay.
So you mean to say the referral code is case sensitive and
Ab78c – your referral code
ab78c – someone else’s referral code
As your friend user “ab78c” the referral bonus has been credited to someone else instead of you?
Exactly.
UPI Is Shaping Digital Payments, Accounts For Over 50 Percent Of India’s digital payments
Take a look at the rise of UPI transactions in India and how it has become a crucial factor for an evolving cashless ecosystem in India. Pegged as a game-changer in the digital payments system and a crucial enabler for a cashless economy, the number of UPI transactions were ₹1.09 trillion in January this year, as per a report.
The Rise Of UPI
There was a time when mobile wallets like Paytm and PhonePe were the talk of the town. The concept of going cashless came into reality. In 2016, National Payments Corporation of India (NPCI) introduced a method called UPI – Unified Payments Interface. UPI is a payments system that facilitates instant fund transfer between two bank accounts on a mobile platform, without requiring any detail of the beneficiary’s bank account.
Furthermore, PM Narendra Modi launched the Bharat Interface for Money (BHIM) app on 30 December 2016. UPI was becoming a major breakthrough in the Indian payments industry.
Today, the popularity of UPI has reached a significant level. According to one of our reports, more than 3 billion transactions took place on the UPI platform in 2018, and 620 million transactions were made in December 2018 alone, touching the mark of ₹1 lakh crore.
Talking in terms of numbers for this year, NPCI has confirmed that the total number of UPI transactions reached approximately 800 million in March 2019. Also, it has been prophesied that by 2023, there will be 60 billion UPI transactions annually, accounting for more than 50 per cent of India’s digital payments transactions. This without a doubt shows that the platform is here for the long run.
UPI has emerged as the second most common method of digital payment in India. “Since its launch by NPCI in 2016, UPI has achieved incredible growth due to its ease-of-use and convenience,” said AP Hota, former CEO of National Payments Corporation of India (NPCI) and industry thought leader. “Indeed, India is leading the global real-time and digital payments revolution, and we are seeing other markets implementing similar end-to-end solutions to drive payments modernization.”
ACI’s Role In The Ecosystem
Universal Payments company, ACI Worldwide is one such company that is playing a vital role in the payments ecosystem. Now in order to deliver a real-time payments solution to the market, ACI has recently made a strategic investment in Mindgate Solutions, a Mumbai-based digital payments firm, which is a market leader in processing Unified Payment Interface (UPI) transactions. Mindgate software processes 30 million digital transactions globally every day, and 70 per cent of today’s UPI transactions are routed through Mindgate-customer banks.
Combining ACI’s universal payments software solutions with Mindgate’s digital overlay services, this advanced, end-to-end real-time payments solution will be offered to banks, financial intermediaries and merchants in India and other international markets via an on-premise, public cloud or hosted model. ACI will help Mindgate with the ability to expand its footprint globally, while Mindgate enables ACI to capture an increased share of India’s digital payments market, growing overall transaction volumes.
UPI’s Roadmap Ahead
When asked just like other technologies, will UPI reach its threshold and something else will take its place in the ecosystem, Kaushik Roy, Vice President and Country Leader, South Asia, ACI Worldwide believes it’s more about providing the consumers with payments methods that are fit for a particular purpose. Even though the technology is moving incredibly fast, we still carry coins in our pockets, and that ‘tech’ is thousands of years old.
“Trust, security and convenience are vital elements of any payment method and hence, any mode of payment that encompasses all three may achieve a level of success,” said Kaushik Roy, Vice President and Country Leader, South Asia, ACI Worldwide.
UPI has all the building blocks required for a very successful payments system, and its share of transaction volumes in several years’ time will depend on many factors – including some that are unforeseeable and beyond the control of the payments industry itself. In many countries, cards have maintained dominance as the non-cash payment method of choice for several decades, so it’s not impossible that UPI or whatever is built on top of the underlying technology could be dominant for a long time.
Thanks for all the information everyone. Have been trying to pen down anything and everything useful but it’s still taking time. Finally pushed out a decently pooled up content as a draft post.
Would like to get suggestions about what can be edited or what details you feel needs to be covered further.
http://raghupro.com/google-pay-the-road-ahead-i...
PS: will be adding more in-depth details and try to finish the post in the next two days. Many details are still missing, they have been jotted down on a notepad on my laptop but yet to refine and add them to the blog post.
Can someone, if possible, send me a screenshot of Google Assistant’s bill due date reminder card? I just set it up on my device and it’s yet to push out any such reminders.
I will edit your personal details before using it.
I did not get referral bonus what to do
My one review about Google pay is Google pay is a thief,loot money from people. * Twitter helper. They don’t respond. * Call support. 1200 rs loss due to Google. You face hassle during payment basically merchants. Avoid doing merchants Transaction.1 year passed
Suggestion :- Use paytm or Phonepe for safety of your own money.
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