IRCTC - Taking for a ride without any morale

IRCTC - Taking for a ride without any morale

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Deal Subedar
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IRCTC - Taking for a ride without any morale

Have you ever wondered your confirmed tickets can be waitlisted again

Here it is…

https://cdn0.desidime.com/attachments/photos/594853/medium/6268327Inked-Retract-LI.jpg?1573691150

A senior citizen to travel from Mumbai central.

Morning sms from system confirms the ticket is confirmed and by afternoon it is waitlisted.

GST charged while booking, also upon the automatic cancellation. As per IRCTC, CC cancellation for waitlisted is Rs 60 plus GST, in this case, 65/- deducted.

Service charge levied by govt monopoly entity without any service rendered in this case.

The company will reap only profits in this business scenario.

37 Comments  |  
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Deal Cadet
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Irctc to blame or indian railways?

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Deal Subedar
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jainashish85 wrote:

Irctc to blame or indian railways?

Ticket booking is done by the IRCTC. The logic and systems are developed and maintained by IRCTC.

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Deal Cadet
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while booking tatkal tickets also if one gets waitlisted ticket then ticket is automatically cancelled and refund is received after deducting rs 60+service charge….this is loot happening by irctc

Ninja tune
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eshoppingfreak wrote:

Ticket booking is done by the IRCTC. The logic and systems are developed and maintained by IRCTC.

Rules are made by Railway Ministry.

Remember when Modi declared no service charge for online booking on IRCTC?

If you want these charges to be rational, ask your minister.

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Deal Cadet
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What is P1 in status

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Deal Subedar
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This happens in rare case . Indian railways already mention final status may change after chart preparation.
Been through this earlier as well..

Depends on lot of factors like vip movement, coach availability etc.

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nimod wrote:

Rules are made by Railway Ministry.

Remember when Modi declared no service charge for online booking on IRCTC?

If you want these charges to be rational, ask your minister.

Whoever is responsible, my contention is that when service is not provided nor availed, how can they collect GST?

For waitlisted passengers, why they should charge GST?

For cancellation also, why there should be GST to be paid?

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Krypto wrote:

This happens in rare case . Indian railways already mention final status may change after chart preparation.
Been through this earlier as well..

Depends on lot of factors like vip movement, coach availability etc.

Though it is said, status may change after chart preparation, generally it is about the exact allotment.

In such cases, should there be any reasonable amount of time for the customer to decide about his travel plans?

It is not an emergency situation. If so, why don’t they reason out why the confirm ticket is waitlisted. Who stops them in telling the exact reason?

Hacker detected
Deal Subedar
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if it was already confirmed means seat is alloted , then how can it later say w/L … i mean this completely illogical by IRCTC ,

Zsjpjnd
Deal Lieutenant
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Tweet about this.. mention RailMinIndia , PiyushGoyal, and IRCTC…


Was the ticket booked in senior citizen quota?

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hackerboys wrote:

if it was already confirmed means seat is alloted , then how can it later say w/L … i mean this completely illogical by IRCTC ,

Original ticket should be waitlisted which got confirmed later (seat was not confirmed and provided only after chart preparation). However at the time of chart preparation seat was not confirmed and it became wait list ticket again.
Note: it happens due to various reasons. I faced similar situation. In my case it was due to unavailability of 1 compartment which made 72 passenger tickets waitlisted again.

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161508 wrote:

Tweet about this.. mention RailMinIndia , PiyushGoyal, and IRCTC…


Was the ticket booked in senior citizen quota?

Waitlisted ticket. In CC also, senior citizen quota is there?

Zsjpjnd
Deal Lieutenant
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eshoppingfreak wrote:

Waitlisted ticket. In CC also, senior citizen quota is there?

I didn’t saw that it is CC, thought it SL (as generally reservations are done for that)
Have no idea about Senior citizen quota in CC.

Try tweeting.. will be good to know any new rules are there for cnf going w/l or if any mistake you get money back.

Hitman
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eshoppingfreak wrote:

Whoever is responsible, my contention is that when service is not provided nor availed, how can they collect GST?

For waitlisted passengers, why they should charge GST?

For cancellation also, why there should be GST to be paid?

What to do ? they also have to meet GST collection targets set by our supreme leader smiling_imp

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Deal Cadet
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I have booked train tickets from MMT twice and on both the occassions seat no. was changed. I think when we book tickets through mmt it happens. As i book directly from IRCTC it never happens.

PS: These two were recent occassions. Have booked before as well, status or seat never changed.

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Deal Subedar
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your confirmed ticket has been sold to other at very high price. it’s like black ticket for other

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eshoppingfreak wrote:

Whoever is responsible, my contention is that when service is not provided nor availed, how can they collect GST?

For waitlisted passengers, why they should charge GST?

For cancellation also, why there should be GST to be paid?

GST is charged on any amount charged by service provider, here cancellation charges of 60 were charged to you obviously GST will also be charged on it. If cancellation charges were zero then automatically GST charged will be zero too.

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DaBomb wrote:

Original ticket should be waitlisted which got confirmed later (seat was not confirmed and provided only after chart preparation). However at the time of chart preparation seat was not confirmed and it became wait list ticket again.
Note: it happens due to various reasons. I faced similar situation. In my case it was due to unavailability of 1 compartment which made 72 passenger tickets waitlisted again.

It is fine to drop a coach, but there should be a SOP which should be adhered and the IR should bother to inform the passenger well in time so that they ready with alternate arrangements. The decision to remove the coach etc might have been arrived well in advance and not due to any technical reasons, then they must inform the customer well in time.

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Deal Newbie
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IRCTC must also be making Crores per day on Waitlist/Conf Probability.
Few day’s back booked a ticket for 630 and got in return 470 rage.
A real LOOT.
Learnt a lesson hard way. Don’t book a ticket unless it’s Confirmed.

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eshoppingfreak wrote:

It is fine to drop a coach, but there should be a SOP which should be adhered and the IR should bother to inform the passenger well in time so that they ready with alternate arrangements. The decision to remove the coach etc might have been arrived well in advance and not due to any technical reasons, then they must inform the customer well in time.

They should inform passengers as soon as possible but we all know how government establishment works, they simply don’t care. If it was private entity then you did not have to run anywhere to get information/updates. Thats why i support privatization of government entities.

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Deal Cadet
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This is complete case of deficiency in service but who cares, imagine how much they earn from service charge when WL ticket get cancelled, Rs 60 for cancellation even if WL ticket never get confirm, what service IRCTC provide dor ticket booking for which they charge 60 +, complete monopoly and govt Court no one cares for common person.

Ninja tune
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msk5in wrote:

IRCTC must also be making Crores per day on Waitlist/Conf Probability.
Few day’s back booked a ticket for 630 and got in return 470 rage.
A real LOOT.
Learnt a lesson hard way. Don’t book a ticket unless it’s Confirmed.

All the cancellation fee goes to Indian Railways. IRCTC does not get a penny except the booking charge. RS.15/30.

Ninja tune
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DaBomb wrote:

They should inform passengers as soon as possible but we all know how government establishment works, they simply don’t care. If it was private entity then you did not have to run anywhere to get information/updates. Thats why i support privatization of government entities.

You will see the real loot when IRCTC’s Monopoly will end. You won’t be able to even blame anyone.
Cheers!

Ninja tune
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manuz wrote:

This is complete case of deficiency in service but who cares, imagine how much they earn from service charge when WL ticket get cancelled, Rs 60 for cancellation even if WL ticket never get confirm, what service IRCTC provide dor ticket booking for which they charge 60 +, complete monopoly and govt Court no one cares for common person.

People’s don’t elect who would care for them.
So what’s the point in crying out?

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Deal Subedar
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Why everyone is blaming irctc when charges are same for counter ticket also….
Except waiting tickets dont get cancelled automatically

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Deal Subedar
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now they have added convience fee on online booking , why , they are promoting offline india or digital India

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Deal Newbie
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Except blaming irctc or IR blame TCS company which develops and manages irctc. This was there bug.

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