Issues with bigbasket refund

Issues with bigbasket refund

Score: 1 Votes: 1
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Deal Subedar
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I had cancelled an order with big basket which was paid through wallet money. It has been five days and the money has not yet been refunded back to the wallet. When I wrote back to them they replied that the refunded has been initiated. So much time to get refund into their own wallet! Not only that they are refusing to refund the service guarantee amount of Rs 150 which was used in the cancelled order citing ‘services guarantee are not refundable nor transferable’. Strange!

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8 Comments  |  
4 Dimers
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Deal Captain
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Nowadays BB is going bad. They don’t delivery stu

512
Deal Captain
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@SLAYER wrote:

Nowadays BB is going bad. They don’t delivery stu

Stuff and also don’t refund our money & give bs reasons for the same . Had to fight with them on 3 instances for getting back my money

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Deal Subedar
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No site takes 6-7 working to refund to their own wallet. Not refunding the money given in the wallet as part of service guarantee is beyond any logic.

John
Deal Cadet
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It used to be same day refund to their own wallet. You may try calling them and ask for refund.

John
Deal Cadet
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why you are asking for service guarantee amount? What is the issue?

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Deal Subedar
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@john78 wrote:

why you are asking for service guarantee amount? What is the issue?


I had asked for the refund and they are saying 6-7 working days needed. Already 5 days have passed.

BB had given me Rs 150 as service guarantee in my bb wallet which I had used in one of the orders. Later I requested them to cancel the order, now they are refusing to refund that amount.

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