Jio ADD On data problem

Jio ADD On data problem

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Guys I recently bought a jiofi device and recharged my sim with 399 plan which gives 1.5GB/day. I received a ADD ON voucher in my account which gives 1.5GB/day extra. I successfully redeemed the ADD On voucher but I am not receiving any benefit from that voucher. Once my regular 1.5GB/day is over, my speed reduced to 50kbps although I should get additional 1.5GB/day.

Any useful information/solution regarding this will be appreciated. /\

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Guys please help

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Add on voucher on active state on your account? Share screenshot

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Aveejeet wrote:

Add on voucher on active state on your account? Share screenshot

Yes it’s active https://cdn0.desidime.com/attachments/photos/592456/original/IMG_20191024_224715.jpg?1571937478

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TheAce wrote:

Yes it’s active https://cdn0.desidime.com/attachments/photos/592456/original/IMG_20191024_224715.jpg?1571937478

Yes. It’s on active state. May be som kind of network problem. Let see if problem continues

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Aveejeet wrote:

Yes. It’s on active state. May be som kind of network problem. Let see if problem continues

Just now had an interaction with jio customer care and still nothing resolved.
They told me that I received the add on voucher for a different device and not the jiofi device and that I will be able to use that add on voucher only when my sim card is inserted in that particular device. So I realised I had activated the sim card in my Redmi Note 7 and immediately inserted the sim card back into the phone. But I was still not able to use the additional 1.5GB data so I called jio customer care back. And now they are saying that the device I used was a Redmi Note 6 and not Note 7. I dont even have a Redmi Note 6 in my house.
What’s even worse is that the customer care girl disconnected my call (when she couldn’t resolve my issue) by saying that she was unable to hear my voice even when I could hear her properly.

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TheAce wrote:

Just now had an interaction with jio customer care and still nothing resolved.
They told me that I received the add on voucher for a different device and not the jiofi device and that I will be able to use that add on voucher only when my sim card is inserted in that particular device. So I realised I had activated the sim card in my Redmi Note 7 and immediately inserted the sim card back into the phone. But I was still not able to use the additional 1.5GB data so I called jio customer care back. And now they are saying that the device I used was a Redmi Note 6 and not Note 7. I dont even have a Redmi Note 6 in my house.
What’s even worse is that the customer care girl disconnected my call (when she couldn’t resolve my issue) by saying that she was unable to hear my voice even when I could hear her properly.

Can do a small top up/ addon recharge like 10/11, it will probably reset/rejig your account.
Ps- I CAN’T guarantee that it will work. But worth a try.

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aaa.aditya wrote:

Can do a small top up/ addon recharge like 10/11, it will probably reset/rejig your account.
Ps- I CAN’T guarantee that it will work. But worth a try.

Thanks. I’ll try it.

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