Jio Number Deactivated , any solution ?

Jio Number Deactivated , any solution ?

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Community Angel
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Hi friends,

I have Jio number which was deactivated !

I have more than Rs. 1600 /- balance on that number !

I have visited jio centre to get new sim ( replacement ) but after they have entered my number told number is not valid !

contacted care told we have sent you message to take postpaid connection in previous and you have not responded and hence connection deactivated !
But here no message or call received from jio regarding that before deactivation !

22 Comments  |  
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Deal Baba
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Warning – Personal problems ka alert mat kiya karo …

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_Munna_michael_ wrote:

Warning – Personal problems ka alert mat kiya karo …

any solution for this issue ?

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Deal Baba
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syed786 wrote:

any solution for this issue ?

Recharge 98rs wala …
Baki jio hii solution dega na bro …
Mai ambani nai hu…
Hota toh karta kuch

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Deal Subedar
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syed786 wrote:

any solution for this issue ?

When was the last time did you recharged that number?
Did you activated any plan from main balance even for once?
It’s very scary.How can they do that? @abhishek012

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rahul101 wrote:

When was the last time did you recharged that number?
Did you activated any plan from main balance even for once?
It’s very scary.How can they do that? @abhishek012

I have done Rs. 50 recharge in January 2020 last time

I have activated many plans in previous but due to no speed i have put it a side since 28 january 2020

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Deal Subedar
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syed786 wrote:

I have done Rs. 50 recharge in January 2020 last time

I have activated many plans in previous but due to no speed i have put it a side since 28 january 2020

Was the number a prepaid connection?

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rahul101 wrote:

Was the number a prepaid connection?

Yes Prepaid Only.

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Deal Subedar
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syed786 wrote:

I have done Rs. 50 recharge in January 2020 last time

I have activated many plans in previous but due to no speed i have put it a side since 28 january 2020

Was it active on 28 Jan?

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rahul101 wrote:

Was it active on 28 Jan?

It was active till 15 – March – 2020 .

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Deal Subedar
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syed786 wrote:

It was active till 15 – March – 2020 .

No idea how can this happen.May be recharge within 90 days is necessary.

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rahul101 wrote:

No idea how can this happen.May be recharge within 90 days is necessary.

yes recharge every 90 days is compulsory ! But here i am confused that why a Prepaid connection be converted to postpaid connection ?

I have written to TRAI to look into it as number is old one using it since start of Jio services when it was free service of 3 or 6 months , here balance also gone with number , number is already registered with wallets , now unable to login !

Waiting for reply from TRAI !

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syed786 wrote:

I have done Rs. 50 recharge in January 2020 last time

I have activated many plans in previous but due to no speed i have put it a side since 28 january 2020

What was the last activated validity plan, when did that plan expire

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insta wrote:

What was the last activated validity plan, when did that plan expire

Last plan was of 98 /- and expired in January , though I have main balance and i recharge every 40 days

I think they are collecting old numbers and reselling it after 2 or 3 months of deactivation !

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Deal Cadet
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syed786 wrote:

Last plan was of 98 /- and expired in January , though I have main balance and i recharge every 40 days

Your recharges doesnt count, u need validity. So i think jio give max 30 days validity extn. Chk again with jio center if u can get the number back by recharging with a validity pack, u may get that with old balance. They will not assign number to other user till 90 days after deactivation.

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Deal Cadet
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I think connection is deactivated and not converted to postpaid. They asked to do it as u didnt extnd validity. I suggest do 98 recharge from amzn if it succeed ur no will get activated again else amzn refund 98.

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Deal Subedar
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People are complaining that their sims which haven’t been recharged for years are still not deactivated in Jio.
Something is wrong here. You should escalate it to higher ups.

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G-Gowda wrote:

People are complaining that their sims which haven’t been recharged for years are still not deactivated in Jio.
Something is wrong here. You should escalate it to higher ups.

yup i have a 2 year old Jio prepaid sim , never recharged even with a single rupee , and it works

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G-Gowda wrote:

People are complaining that their sims which haven’t been recharged for years are still not deactivated in Jio.
Something is wrong here. You should escalate it to higher ups.

Wrong? Right.

I think they are forcing him to convert to postpaid using these tactics. He had lot of main balance so there is no way they can deactivate. As far as I remember, operators can deduct Rs 10 or 20 or something after every 30 days to continue it active as long as balance doesn’t go below 10. This was per some trai rule. After that it can be deactivated.

I think op can try to do a recharge of 24 days. If failed, write to jio that he has escalated to trai as they can’t disconnect before..

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cocay wrote:

Wrong? Right.

I think they are forcing him to convert to postpaid using these tactics. He had lot of main balance so there is no way they can deactivate. As far as I remember, operators can deduct Rs 10 or 20 or something after every 30 days to continue it active as long as balance doesn’t go below 10. This was per some trai rule. After that it can be deactivated.

I think op can try to do a recharge of 24 days. If failed, write to jio that he has escalated to trai as they can’t disconnect before..

If you have main balance 20+ then how can jio deactivate your number . After 90 days , 20 rs deduct for every 15/30 days grace period until you have sufficient main balance worried

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Critic
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file a complaint on PGPortal for violation of TRAI guidelines. You had enough balance. They can not deactivate. They can only deduct the balance till it becomes Zero..

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G-Gowda wrote:

People are complaining that their sims which haven’t been recharged for years are still not deactivated in Jio.
Something is wrong here. You should escalate it to higher ups.

Yes, my Jio number still active and receive incoming calls & sms

do every month free 10, 20, 50 topup recharge from freecharge or amazon.

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Deal Newbie
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I recharged my mother’s Jio phone after 8 months. Receive 5-10 incoming call everyday, bank OTP but they haven’t deactivated my number. Actually Jio is the only operator who allow incoming calls,sms even after pack expiry.

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