Know about "Refund" & "Goodwill Gesture" ?

Know about "Refund" & "Goodwill Gesture" ?

23°
Jon snow eulogizing the dead after the great battle of winter
Deal Newbie
50
55
0

On 10th Aug 2019.

I had booked a ticket from PayTM and I boarded the bus on journey date, and bus was late by two hours. Then, Bus which I was traveling got cancelled midway just after 1.5 hours after traveling. And they gave refund to who bought tickets by cash and told me to get refund from PayTM and contact them.

Then, I raised a ticket in PayTM & they said they’ll confirm from bus company and take action within 15 days. This query is still open.

Then, I received normal “Rate the Journey” email and I rated badly and they took it as a query and Provided me a coupon (30% cb upto 350) as a goodwill gesture.

Now my question is that, Will they refund me the ticket charges? Or they’ll just deny because they already gave me a coupon.

6 Comments  |  
4 Dimers
Md 5a686577a583d%282%29
Deal Cadet
53
295
4

I bought a shirt from Amazon for 5k, there was this offer of 10% cashback ,but turns out the MRP was only 1.3k. I forward those pics to Amazon, they processed my full refund and also ask me to keep the cashback as goodwill gesture.

So no matter what, u should always ask for refund. The good will gesture is only compensation for ur trouble, it cant be considered as refund

Jon snow eulogizing the dead after the great battle of winter
Deal Newbie
50
55
0
Harish.agarwal wrote:

I bought a shirt from Amazon for 5k, there was this offer of 10% cashback ,but turns out the MRP was only 1.3k. I forward those pics to Amazon, they processed my full refund and also ask me to keep the cashback as goodwill gesture.

So no matter what u should always ask for refund. The good will gesture is only compensation for ur trouble, it cant be considered as refund

Right, that’s what I think about “goodwill gesture”. I thought to ask here if anyone has experience. And Yes, refund query ticket is still open they’re “investigating” just to delay.

Thanks for sharing your experience.

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Deal Subedar
8
1924
56

you have right to take refund

Cropped1422108492
Deal Cadet
498
553
4

You should take refund (with minor deductions only) instead of this goodwill gesture code… Return this code to paytm…..

Jon snow eulogizing the dead after the great battle of winter
Deal Newbie
50
55
0
wbdimer wrote:

you have right to take refund

Yes, I’ve raised the ticket. I’m sure I’ll get the refund, not so sure about deductions. But, will see how much they’ll give.

Jon snow eulogizing the dead after the great battle of winter
Deal Newbie
50
55
0
dgreatgambler007 wrote:

You should take refund (with minor deductions only) instead of this goodwill gesture code… Return this code to paytm…..

Yes, I’ve ticket open for refund and maybe they’ll deduct some amount. But If they’ll deny refund just because of this code, I’ll try to return it. Hoping for best, full refund. 😌

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