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[LATEST update] TRAI directs RComm to refund unspent balance of its customers by Feb 15, 2018

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Official notification details can be found here – http://trai.gov.in/notifications/press-release/...


https://i.imgur.com/cgm2Lhq.png

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Pro Tech Guru Pro Tech Guru
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Will port out today only https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif


Three methods in Short:

Ported out due to RCOM exit >> Balance would be added in new operator SIM
Not ported out >> Bank Refund (POA/POI)
Not ported out >> Cheque @ registered address


Three methods in Detail:

For pre-paid subscribers, Mj s RCL and Mj s RTL have been directed to
refund of the unspent balance as per the following methods:-

Refund of unspent balance to pre-paid subscribers ported out:
Mj s RCL and Mj s RTL have been directed to prepare list of all the prepaid
subscribers ported out, recipient operator wise, indicating against
each subscriber the un spent balance in their account at the time of
porting and transfer such unspent amount to the recipient operator
alongwith the list. The recipient operator shall credit the refund amount
received from Mj s RCL andj or Mj s RTL to individual accounts of the
subscribers and intimate the same to such subscribers through SMS.

Refund of unspent balance to pre-paid subscribers not ported out:
Mj s RCL and Mj s RTLhave been directed to obtain bank details form the
subscribers along with IFS Code and refund the unspent balance
electronically, into the bank accounts of the subscribers by the 15th
February, 2018, after verifying the credentials of the subscribers based
on the submitted Proof of Identity (PoI)and Proof of Address (PoA).

Refund of unspent balance to pre-paid subscribers who neither
ported out nor submitted the bank information or claim for refund:

Mj s RCL and Mj s RTL to refund to the prepaid mobile subscribers,
having unspent balance of not less than rupees ten in their prepaid

Deal Lieutenant Deal Lieutenant
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Will choose the bank option. That’s better I think.

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Hunk Hunk
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Those who have ported out already what’s the procedure for them?

Pro Tech Guru Pro Tech Guru
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Your old balance as on the date of porting would be credited in new operator SIM https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Last date – 15th Feb. 2018


Refund of unspent balance to pre-paid subscribers ported out:

Mj s RCL and Mj s RTL have been directed to prepare list of all the prepaid
subscribers ported out, recipient operator wise, indicating against
each subscriber the un spent balance in their account at the time of
porting and transfer such unspent amount to the recipient operator
alongwith the list. The recipient operator shall credit the refund amount
received from Mj s RCL andj or Mj s RTL to individual accounts of the
subscribers and intimate the same to such subscribers through SMS.

Deal Subedar Deal Subedar
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1600 unused bal wasted before porting https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif
Really they gonna give these amounts back? Hard to believe https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif

Deal Lieutenant Deal Lieutenant
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Wasted.? At the time of if you had balance it will be credited to the new operator within Feb 15, 2018.

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Community Angel Community Angel
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I already suggested before don’t waste rcom balance your money is money fight for your right and now see this ,
Some wise people suggested wasting balance on unknown international calls RIP for them

Pro Entertainer Pro Entertainer
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सही कहा था तूने बेंलेस मत बिगाड़ो
अगर प्रोब्लम पानी का है
तो हैञ्ङपंप मत उखाङो
जिसकी है गलती
उसी को झाङो

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Deal Subedar Deal Subedar
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Acche din ….Modi rocks! saved many people a lot of money…..no favors meted out to Ambanis

Deal Lieutenant Deal Lieutenant
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Still hard to believe. I’ll only celebrate when I get it either in my bank or in new SIM. I lost hope on my 5.4k balance.

Deal Subedar Deal Subedar
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5400 https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif
Bro sim card ya debit card? https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

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Community Angel Community Angel
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Ishq ne ghalib nikamma kar diya
warna hum bhi aadmi they kaam key
Trans: Anil Ambani after ruining rcom

Deal Subedar Deal Subedar
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Rs. 5042 gaya mera lol

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Deal Lieutenant Deal Lieutenant
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[UPDATE Feb 07, 2018]

TRAI Warns RCom as the Telco Trying to Run Away With Customers Unspent Balances

Source – TelecomTalk [https://telecomtalk.info/trai-warns-rcom-as-the...]


Telecom regulator (TRAI) has given a warning to Reliance Communications (RCom) for trying to ‘pocket’ the unspent balances of prepaid users and security deposits of postpaid customers. RCom was directed to refund the said amount to respective customers maximum by February 15 via three mechanisms, but the company refused and sent a white paper to TRAI explaining the same. After shutting wireless operations, a telco needs to refund all the prepaid balances and security deposits to the customers. TRAI said that action would be taken against RCom if the telco failed to return the amount.

“We have responded to them (RCom), saying either you refund or face action,” TRAI chairman RS Sharma said to Economic Times. “They don’t have any moral, ethical or legal basis to say that they can’t refund the money,” Sharma said. He added that RCom must be having an average of 50 million customers at the time of shutting down the operations.

“And if there is an average ₹ 30 balance for each customer, they (RCom) will be enriched by ₹ 150 crore. RCom will have to refund,” Sharma added. However, RCom did not reply to the queries sent by the publication.

On January 19, TRAI directed RCom to refund all the unspent balances on the network to consumers based on three factors by February 15, 2018. Right after that, RCom asked, “TRAI to withdraw its directive and cited mobile number portability (MNP) rules to argue its case that it is not required to give the money back.” Furthermore, RCom said that it wasn’t sure on what provisions TRAI asked them to refund the amount.

“This is ridiculous. On the one hand, in a way, RCom has left the customer high and dry, and now it has the audacity to say it will not refund the money,” Sharma further added. TRAI directed the Anil Ambani-owned telco only because it received numerous complaints from consumers regarding the balance refund.

“We have given directions under the relevant provisions of the TRAI Act. We have the powers to give directions to RCom,” Sharma said. Sharma also expressed his view that MNP rules are only meant for normal situations where a customer wants to shift from operator to another operator.

“What is happening today is a very exceptional situation. In a normal MNP case, I typically exhaust all my balance before I port out because I know I won’t get a refund. But in this situation, the operator (RCom) has shut down services, so the consumer doesn’t have the opportunity to exhaust the balance. Therefore, this is a very abnormal situation,” Sharma explained.

As of now, there’s no reply from RCom, and it will be interesting to see how the telco responds to these strong words from TRAI.


Author – RDB (Rudradeep Biswas)

@nofpd @bumblefoot @admin add this post to the first. TIA

Deal Lieutenant Deal Lieutenant
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https://i.imgur.com/w3lXAK5.png

Hunk Hunk
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Anyone got their money back? https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

Deal Lieutenant Deal Lieutenant
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RComm hasn’t responded back as per my knowledge..

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Deal Lieutenant Deal Lieutenant
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An arbitration court has kept under control Reliance Communications (#RCom) from selling or transferring assets without its permission & set June 9 as the date for the next hearing.

Big blow to the #Rcom efforts to pare debt by March end under a plan driven by its lenders.

https://twitter.com/sanjaybafna/status/97088251...

Deal Lieutenant Deal Lieutenant
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Reliance Communications (#Rcom) has filed an appeal before the Bombay High Court against an order of arbitration court to protect the interest of the secured lenders.


https://twitter.com/sanjaybafna/status/97125017...

Deal Lieutenant Deal Lieutenant
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Bombay High Court today dismissed the Reliance Communications (#Rcom)‘s plea challenging the arbitration court’s order barring it from selling or transferring its assets without prior permission.

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Benevolent Benevolent
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they will never anything

Helpful Helpful
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What about aircel?I had nearly 300 balance lost after ported out.nothing credited to my BSNL no. imp

Generous Generous
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I had 700 in Rcom. 1500 in airel, 600 in another aircel SIM. sad

Deal Lieutenant Deal Lieutenant
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UPDATE

Prepaid customers, you will not get any refund. Only Postpaid customers’ advance payment and security deposit is to be refunded.

RComm citing CAF undertaking to reject refunds to prepaid customers.

Pro Tech Guru Pro Tech Guru
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Chor Communications 😡

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Deal Lieutenant Deal Lieutenant
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Someone’s RComm account..
40k advance payment. pensive flushed

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Deal Newbie Deal Newbie
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http://myservices.relianceada.com/implRemainingAmountTest.do


or if e-mailing (to [email protected], then submit following

─ Subscriber’s name
─ Subscriber’s postal address
─ Subscriber’s mobile number (the number against which the refund sought from Mls RCL/RTL)
─ Subscriber’s alternate mobile number for communication
─ Subscriber’s email address
─ Bank account number
IFS Code, Bank name and Branch
─ Copy of Proof of Identity (Pol) (to be attached) Id name with number
─ Copy of Proof of Address (PoA) ( to be attached) Id name with number


Source: http://rcom.co.in/notice-for-prepaid-refund

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Benevolent Benevolent
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Did TRAI issue a similar directive to Aircel as well?

Deal Lieutenant Deal Lieutenant
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Donno sir.. for my PGPortal complaint, I got response to check this web link.

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