Mobikwik wallet locked pls help

Mobikwik wallet locked pls help

Score: 2 Votes: 2
Score: 2 Votes: 2
Missing
Deal Cadet
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Dear dimers ,
seeking your assistance/suggestion on the following issue;

Mobikwik and Microsoft Lumia advertised an offer where in buyer of Lumia phone would be eligible for Rs3600/- cashback (Rs.300/- per month) using LUM300 code. As per the offer, buyer need to register on Mobikwik before 15 November 2015, and add Rs300/- to Mobikwik account using promocode "lum300"code to get a cashback of Rs.300/-.
The link with offer detail is:
https://www.microsoft.com/en-in/mobile/campaign...
Myself and my wife bought two Lumia phones during this offer period, in October 2015 and registered with Mobikwik for availing the Lumia (LUM300) offer.
We both husband & wife availed the offer for first three months, October, November and December 2015. Both our Mobikwik wallets have our money (which we added to avail the offer) plus the cashback provided by Mobikwik as part of offer.
The problem I noticed in Mid December while trying to make my electricity bill payment using Mobikwik wallet, I found my Mobikwik wallet has been blocked with a message saying “ account disabled due to suspicious activity. Contact [email protected] for reactivation".
I checked and found my wife’s account is also blocked.
I contacted Mobikwik and was told to provide photo id card, address proof and bank statement showing Mobikwik transactions . I duly provided Photo Id card, Voter id card and Bank statement.
However, no response came from Mobikwik and our accounts (wallets) with our money remained blocked.
After several attempt and several days I came to know from the Mobikwik Customer support on twitter, that both our accounts are blocked as same credit card has been used in both accounts. I was told that I have violated one condition of the offer which reads:
"Offer can be redeemed only once per user, per month, per card and is applicable for the “Add Money” payment done during the offer period on MobiKwik App Only"
I submitted that its an oversight on our part and out of sheer ignorance my wife has used my credit card on her Mobikwik wallet account. I contended that since the offer says its once per card, Mobikwik at first place should not have allowed the offer to be availed twice on the same card. However, I further submitted that if Mobikwik wishes, it may revert back the cashback it has credited as part of offer, from one of the account as Cashbacks are not utilised by any of us.
My contention is, since none of us (me and my wife) indulged in any illegal, fraudulent activity, nor violated any T&C of Mobikwik wallet, our wallets should not have been blocked. Mobikwik can at best deny/forfeit/revert the offer benefit (cashback) from any one of our accounts, for the month in which same card was used in both account.

I know its a mistake on our part to not read the T&C of offer fully. However, isn’t my contention right? The violation is limited to the offer T&C .

Thanks for reading a lengthy post. expect fellow dimers to guide me out of this troubled water (created by myself I admit https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif )

10 Comments  |  
8 Dimers
Qwqwq
Deal Lieutenant
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@gyanr bro try to msg mobikwiks ceo on twitter and see his response. they generally solve this kind of cases on twitter.

if not only option for u is this: http://www.desidime.com/forums/dost-and-dimes/t...

thanks for posting it here… i almost thought of adding money to other paytn account using same dc today. baal baal bach gaya.
paytm may also start this guess.

11800628 804404139672471 3789812076100106158 n
Deal Subedar
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:’( dard bhari kahani….

Tumblr nn53ya70cn1suu3yio1 500
suspended
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i told you na subh kam mai wife ko dur hi rakho nehi suney ab bhukto.

Timon    gesture drawing by gooseberry007
Deal Lieutenant
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@gyanr Mobi*ik is notorious for having deaf and dumb cc. They are autonomous bots copy pasting same replies. The best is twitter or fb or send them a legal notice.

Bal ganesh
Deal Subedar
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This is what exactly happened with me too. They bluntly denied any request and wrote in bold “you account will remain blocked”. Although luckily I did not have much money I am pissed off the way mobikwik did. I no more add money to wallets. I am still left with 2 more wallets of my family to empty and then take on them legally. Because in the olden days we all used to use only one credit card to keep track of expenses which helps in reconciliation also. So I will be taking on them pretty soon after emptying all wallets.

They can not deny offer for using same debit card…at most they can reject offer and force us to use same old card or for new card..and in fact we did not violate any of their conditions…read carefully.

I argued with them to charge me but no only automated reply which says only “may have created multiple accounts” and no confirmation of charge.

See FB of mobikwik many users are trapped in this net.
I know legally can not do much still I am sure I can make an impact, with the help of DIMERS, on mobikwik users so that all empty their wallets and have less or no money in wallets any time.

Missing
Deal Subedar
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why people do not avail the facility of add-on cards given by most banks free of cost?

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Deal Newbie
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@panchabhut wrote:

why people do not avail the facility of add-on cards given by most banks free of cost?

they did same to me

Missing
Deal Cadet
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Dear All, Finally I got my wallets activated by mobikwik https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif
Based on Photo Id card, Address proof n Bank statemnet and follow up on email, Twitter..
Hope this give some inspiration/motivation to other dimers whose accounts are blocked in their follow up with Mobikwik .. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

Missing
Deal Cadet
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Hi @caks2006407, Please follow up with Mobikwik thru twitter n email and send them photo id card, address proof and Bank statement, this might help. Mine got activated https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

Missing
Deal Cadet
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@panchabhut wrote:

why people do not avail the facility of add-on cards given by most banks free of cost?


Thats bcoz many of us do not read the T&C of offer carefully https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

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