Need advice on how to proceed. I'm putting this...

Need advice on how to proceed. I'm putting this here since this is the only way to add pics here

133°
Doumyouji.tsukasa.full.958800
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Hi fellow dimers, how you can help with this problem.
I had done this a few days back after seeing the post here and got cashback but yesterday when my sister did her recharge, she didn’t get it even though the offer is still ongoing and very much available in the Amazon app itself.
On the 2nd screenshot, it said clearly “you will receive the shopping coupon over an email/system. Collect the coupon to avail the offer.”
My sister didn’t get it
Adding screenshots of further TnCs and my sister’s successful bill recharge.


Tried complaining complaining on chat, the guy denied  the existence of of the offer. Asked for pics on email, more nonsense from these shameless ppl. Complained Complained on twitter but they’re redirecting to chat and and email.
Tried to call but it’s not getting through. What to do now? Is it a lost cause?
Is there anyway I can connect to the supervisor ?  Tried the jeff email too but did not get a reply till now sweat







  • Expired about 2 months
19 Comments  |  
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I think the offer doesnt come on postpaid bill payment
Its only for prepaid, dth and electricity

Cropped8790936622552152970
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androgame wrote:

I think the offer doesnt come on postpaid bill payment
Its only for prepaid, dth and electricity

+1

Cropped7825298176396672086
Deal Newbie
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direct shopping kro wha p payment krne k baad 200cashback aayega

Missing
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Plesse read point no 5.
It is available on mobile recharge not on postpaid bill.

Cropped7825298176396672086
Deal Newbie
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yes only prepaid

Arcticpersonalbasil max 1mb
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what is the code for cashback?

Img 20161214 wa0010
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Do a mobile recharge for 100 Rs..And check… I tried today and received the offer

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By d way, its only applicable on Prime account, from my personal experience it didnt worked on a regular Amazon Account.

Doumyouji.tsukasa.full.958800
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androgame wrote:

I think the offer doesnt come on postpaid bill payment
Its only for prepaid, dth and electricity

I did on vodafone postpaid a week ago. I got the cashback coupon on sms! did they change the TnC recently?

Doumyouji.tsukasa.full.958800
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JethaLel wrote:

what is the code for cashback?

code only comes through your registered phonw no and email after successful bill payment.

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hana25 wrote:

I did on vodafone postpaid a week ago. I got the cashback coupon on sms! did they change the TnC recently?

Not sure, i have always done prepaid recharge only

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Do a failed recharge and your coupon will be unlocked instantly.

Doumyouji.tsukasa.full.958800
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sanuatl wrote:

Do a mobile recharge for 100 Rs..And check… I tried today and received the offer

On 1st bill recharge, bill payment of 352 done already. No point in doing another.

Doumyouji.tsukasa.full.958800
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ankitsehrawat868976 wrote:

Do a failed recharge and your coupon will be unlocked instantly.

How to do a failed recharge?

Doumyouji.tsukasa.full.958800
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androgame wrote:

Not sure, i have always done prepaid recharge only

Did twice on postpaid, got them too.
But only having problem with my sister’s. Actually opened her 1st amazon account and already bad luck started, her distrust on online shopping increased more 😅

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hana25 wrote:

Tried to call but it’s not getting through. What to do now?
Is there anyway I can connect to the supervisor ?

what do you mean calls not getting through?
for most prime accounts with a verified number on account, after 3-4 calls during 20-24 hours or repeatedly for same issue, their system auto routes the calls to the escalations people.
even 180030001593 is not connecting to primary/ retail team?

highly unlikely.

other usual way in which the system routes to S&R (Search N Rescue, escl.) is when one submits a “No” from the survey links of some agent.

so please do not use the links of someone who genuinely tried helping (the yes/no score for them is counted week on week. so to be safe use links from previous year or at-least 12-13 days old).

say, after a chat (or call or in e-mail reply) you get yes/no link like https://www.amazon.in/gp/help/survey/inline/feedback?ie=UTF8&k=hn&language=&p=A123456BCDEFGH

copy the last part A123456BCDEFGH
and use that poll ID to connect to escalations via

chat https://www.amazon.in/gp/help/customer/ces/chat-popup.html/ref=ces_popup_chat?pollId=A123456BCDEFGH
or
call https://www.amazon.in/gp/help/customer/ces/phone-popup.html/ref=ces_popup_phone?pollId=A123456BCDEFGH


or if you don’t feel guilty spoiling someone’s PRR (Positive Response Ratio?).. simply click on the “No” link > fill their fuzzy (if you wish) .. that is> add any feedback notes > submit > and then the “give us another chance to help” or some such page will automatically give the same options which I detailed above.
fuzzy/ survey can only be filled upto 7 days after the day of contact.
it shows in their performance portal even later, for them, their reporting managers to see.


P.S.: since call centre workers are usually either from weak background, too old to get decent jobs in fast world or even students starting off in life (sometimes working nights and studying/classes in day).. if one does find a methodical person or one with empathy please do leave them a good “fuzzy” aka positive, motivational notes in the yes link.
or directly ask them to bring the RS (resolution specialist/ team lead) on call, for “live appreciation”.
tell the manager/RS to have my positive feedback for so and so documented AND also announce ‘live appreciation" for the agent in your bay/floor.. clapping etcetera.

this you can do, EVEN FOR escalation agents.. will help in future because the Cx email/name is announced, from whom agent got praise.
if next time call connected to same person or their shift mates, they might already have a soft corner for you.

as on date, only Hyderabad and Poona house their main escalations people.

but during peak season, even top agents from Coimbatore, Noida, Jaipur take escalations chats/calls. avoid escalations people who aren’t from HYD11, HYD20 or PNQ10, as they are simply stepney wheel, not IN-SNR. IN-Retail people often don’t know finer tidbits of escalations rights or simply keep thinking, acting like Retail/fronrline. this is not to say that fronrline are any lesser. have had very methodical, patient and analytical people help me too. one even turned out to be a mechanical engineer with a PG! eek some personal reasons kept the person from moving out of hometown and thus in call centre job for few months. same way, another time this lady, when I gave feedback to hee reporting manager, he told that she was amongst the top in his team, aspiring to join IFS or something later!)
point is, calling is possible A N D unless escalations links are repeatedly used/abused, its not difficult to reach IN-SNR (escalations).

Doumyouji.tsukasa.full.958800
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vijaykumar584 wrote:

what do you mean calls not getting through?
for most prime accounts with a verified number on account, after 3-4 calls during 20-24 hours or repeatedly for same issue, their system auto routes the calls to the escalations people.

even 180030001593 is not connecting to primary/ retail team?

highly unlikely.

other usual way in which the system routes to S&R (Search N Rescue, escl.) is when one submits a “No” from the survey links of some agent.

so please do not use the links of someone who genuinely tried helping (the yes/no score for them is counted week on week. so to be safe use links from previous year or at-least 12-13 days old).

say, after a chat (or call or in e-mail reply) you get yes/no link like https://www.amazon.in/gp/help/survey/inline/feedback?ie=UTF8&k=hn&language=&p=A123456BCDEFGH

copy the last part A123456BCDEFGH
and use that poll ID to connect to escalations via

chat https://www.amazon.in/gp/help/customer/ces/chat-popup.html/ref=ces_popup_chat?pollId=A123456BCDEFGH

or
call https://www.amazon.in/gp/help/customer/ces/phone-popup.html/ref=ces_popup_phone?pollId=A123456BCDEFGH

or if you don’t feel guilty spoiling someone’s PRR (Positive Response Ratio?).. simply click on the “No” link > fill their fuzzy (if you wish) .. that is add any feedback notes > submit > and then the “give us another chance to help” or some such page will automatically give the same options which I detailed above.

P.S.: since call centre workers are usually either from weak background, too old to get decent jobs in fast world or even students starting off in life (sometimes working nights and studying/classes in day).. if one does find a methodical person or one with empathy please do leave them a good “fuzzy” aka positive, motivational notes in the yes link.
or directly ask them to bring the RS (resolution specialist/ team lead) on call, for “live appreciation”.
tell the manager/RS to have my positive feedback for so and so documented AND also announce ’live appreciation" for the agent in your bay/floor.. clapping etcetera.

this you can do, EVEN FOR escalation agents.. will help in future because the Cx email/name is announced, from whom agent got praise.
if next time call connected to same person or their shift mates, they might already have a soft corner for you.

as on date, only Hyderabad and Poona house their main escalations people.

but during peak season, even top agents from Coimbatore, Noida, Jaipur take escalations chats/calls. avoid escalations people who aren’t from HYD11, HYD20 or PNQ10, as they are simply stepney wheel, not IN-SNR. IN-Retail people often don’t know finer tidbits of escalations rights or simply keep thinking, acting like Retail/fronrline. this is not to say that fronrline are any lesser. have had very methodical, patient and analytical people help me too. one even turned out to be a mechanical engineer with a PG! eek some personal reasons kept the person from moving out of hometown and thus in call centre job for few months. same way, another time this lady, when I gave feedback to hee reporting manager, he told that she was amongst the top in his team, aspiring to join IFS or something later!)
point is, calling is possible A N D unless escalations links are repeatedly used/abused, its not difficult to reach IN-SNR (escalations).

this was way too long and no i don’t have prime accounts.
also I had never issued anybody any negative response except the first time 2 weeks back (for a fake brand kettle)
poor or rich backgrounds doesn’t mean anything to me if somebody becomes too rude and crosses a certain line.
also I ain’t lying calls not getting through bcz its floods and landslides season. networks don’t work well much… even that annoying airtel girl will lose her face at this time.

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hana25 wrote:

this was way too long and no i don’t have prime accounts.
also I had never issued anybody any negative response except the first time 2 weeks back (for a fake brand kettle)
poor or rich backgrounds doesn’t mean anything to me if somebody becomes too rude and crosses a certain line.
also I ain’t lying calls not getting through bcz its floods and landslides season. networks don’t work well much… even that annoying airtel girl will lose her face at this time.

ok, sorry.
problem is at your end that means.
i mistook that they aren’t connecting.
well, what can I say but feel bad.
however landline or SOME handfone might work at some time!?
@hana25 i never disbelieved you or even insinuated that, sorry if came across such.
.
as for HMD (how’s My Drive) survey links, for frequent shoppers.. maybe its better to fill it.
who knows, Amazon may track that for users too.. like level of engagement.
.
if your Sisterji is okay to let go.. there is always next time.
else please do connect to them and play the victim card (Mother India types) and hopefully they will credit Goodwill GC of same value instead of auto cashbacks.

Doumyouji.tsukasa.full.958800
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naresh.kumar8885460 wrote:

By d way, its only applicable on Prime account, from my personal experience it didnt worked on a regular Amazon Account.

previously worked on both my non prime accounts,. this month itself . Maybe they changed TnCs.

Missing