Hotness Ordered an item in amazon but not received refu...

Hot Deal Ordered an item in amazon but not received refund -sbi Bank -please share your experience and help me

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Deal Subedar
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Thanks for writing back to us. I really appreciate your patience and understanding in this regards. ​
I can understand your pressure regarding the refund.
As a loyal customer, I don’t want you to wait any more hence I’ve contacted our billing team and requested for the refund reference number.
Generally the refund gets credited within 5-6 business days from the date of refund, so as you haven’t received your refund yet, I’m providing you the transaction reference number as a confirmation from our end.
The Authorization Code (Refund Reference Number) for the transaction is 225514 .
To make sure this issue is resolved I wanted to know whether you have used the word “charge dispute” to your bank customer service agent using this reference number: 232493, if you have mentioned the word charge dispute to the bank they will be providing you the reference number for that charge dispute.
I am giving you this information to help but please don’t think that I’m giving you any false information and misleading you which is not my intention to mislead you by giving any wrong information. That is the reason I am requesting you to please mention the word “charge dispute” with the bank agent otherwise they will not dispute the charge for you. The reason behind requesting you to use charge dispute is, once the charge dispute is filed for your refund it will not take much time to locate the refund for you.
In this case I kindly request you to contact the bank customer care support for further assistance so that they would help you precisely.
When you contact them, then please inform that the refund is not reflecting on your account and raise a charge dispute with the above mentioned transaction number provided to you and dispute the transaction as “refund never processed.”
Rest assured that all the refund has been processed from our end.

  • Expired over 1 year
18 Comments  |  
13 Dimers
Micro
Deal Cadet
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I have also same problem with snapdeal ongoing with dispute filled sbi care for failed transaction not reversed they argument contact with retialer as transaction is success show both says they dont know were is my money gone

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Deal Cadet
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You have got RRN no so contact sbi care and find the transaction is done or not

Mustaches dp
Deal Cadet
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something like this happened with me also in past. amazon is the culprit, its not banks fault

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Deal Captain
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I had a similar problem with SBH (State bank of Hyderabad) which is now SBI for a transaction done on Flipkart. Just take the transaction reversal reference number and talk in your branch in which you hold your account.

For me the issue was with the bank itself. Once I went and talked to them they approved the reverse transaction on their internal portal and within some time the amount got reflected in my account.

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Deal Subedar
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raghupro wrote:

I had a similar problem with SBH (State bank of Hyderabad) which is now SBI for a transaction done on Flipkart. Just take the transaction reversal reference number and talk in your branch in which you hold your account.

For me the issue was with the bank itself. Once I went and talked to them they approved the reverse transaction on their internal portal and within some time the amount got reflected in my account.

What to do? I went branch and explain my issue to them. Bank manager saying that he never faced this kind of probelm and branch manger said he can not help on this issue .can someone explain process for disputed charge in sbi

Micro
Deal Cadet
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RTI lga do

Missing
Deal Newbie
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Same with me. 7499 rs got transacted twice from my sbi account while i was purchasing air purifier of 7499. It got debited near 3 months ago. Lodged so many complaints, still no help. Please suggest

Missing
Deal Cadet
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I had earlier worked with Amazon’s Payments team which has dealt with your issue. Usually, the refund reference number is called “Acquirer reference number” which is 23 digit number. The bank would be able to track the transaction only with the help of “Acquirer reference number”. Authorization code is of no use.

What you can do is contact the bank and dispute the transaction. Provide them with refund confirmation emails and screenshots of order status from your orders history. This worked for me in disputing an order placed with ICICI bank credit card.

Missing
Deal Newbie
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I am also suffering same problem. Amazon told me your transaction has been already initiated. Bank told me we cant do anything for you rolleyes
I dont want to be Amazon and SBI customer

Missing
Deal Newbie
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AS PER RBI GUIDELINE ITS BANK RESPONSIBILITY TO ASSIST CUSTOMER TO GET BACK HIS MONEY I WILL SHARE IMPORTANT LINK TO UNDERSTAND HOW ITS WORK FOR EX SUPPOSE YOUR ACCOUNT IN PNB


If bank dont help then lodges complain in rbi ombudsman just search in google rbi ombudsman of your location then lodge complain online.

Please do one thing for us to share everywhere so bank will never play with us on these issues.
I knew many got their money back in these issues.

Missing
Deal Cadet
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anujsingla wrote:

Same with me. 7499 rs got transacted twice from my sbi account while i was purchasing air purifier of 7499. It got debited near 3 months ago. Lodged so many complaints, still no help. Please suggest

Thats insane. Did you get back the money?

Missing
Deal Newbie
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Refund not updated my bank

Missing
Deal Newbie
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Amzon refund not in my a/c

Missing
Deal Newbie
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The Authorization Code (Refund Reference Number) for the transaction is 959586. Not receive money

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Deal Subedar
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vikashkumar83163851 wrote:

The Authorization Code (Refund Reference Number) for the transaction is 959586. Not receive money

No one will  help on this issue

Missing
Deal Newbie
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I have cancelled a order on amazon of Rs 449 and Rs150
I have not received the amount back ehere is my money hone plzz help

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Deal Subedar
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chanchalsatwani3161956 wrote:

I have cancelled a order on amazon of Rs 449 and Rs150
I have not received the amount back ehere is my money hone plzz help

Which bank bro
Wait for 30 days u will get your money

Missing
Deal Newbie
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I didnt recive refund amount from amazon but they are telling we made refunded your amount.and they telling to speak with the googlepay custmercare.
I spoke with google pay custmercare and they are telling we dont any refund amount from your account.

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