Is anybody currently having issues using their Payback card number online? Or for logging into the account?
I was unable to use it last night. It says “Your PAYBACK card number is invalid. Please call our call center @ 1860-258-5000 for assistance”.
Thought it might be a temporary issue, but till now I get the same message when I try to use my card number for buying or logging into my account.
Even otherwise, I’m not very happy with Payback. It has almost always been a pain to use this card. They almost never credit the points automatically, despite me following their procedure. I have to keep sending them my order details manually, and its really messy. There is no transparency in their statement, as its impossible to make out how many points they have credited for what. They just enter it as Goodwill points. Often they enter much less than what I’d earned. For eg. for my last Freecultr purchase, they credited 40 points instead of 400… and that too not automatically; but after me emailing the order details.
Are others having similar issues? And more importantly, are your card numbers working right now on their site?
I called their phone number and the dame who was hardly coherent simply said wait for 24 hours as it could be a site issue. There was no point arguing with her, as she wasn’t comprehending most of what I was saying.