Payback Card - many issues

I’m able to login….. even i faced issues with payback, they refunded my points only after raising complaint for failed transactions.

I am able to login to my account and its fine

What happened to your account is it suspended

^^^Thats what I’m trying to find out! The half wit CC exec said everything is fine and its a site issue. Try after 24 hours. I said it didn’t work yesterday either. After a long hold, she just repeats try again after 24 hours. So I have no way of knowing. And I don’t think I’v given them any reason at all to suspend my account.

In fact I’m the one who has spent much time trying to keep track of their stupid points and poor service. I should be the one doing the suspending.

Anyway, have mailed them. But they will take their time… while I urgently need to buy few things.

borg drone wrote:

^^^Thats what I’m trying to find out! The half wit CC exec said everything is fine and its a site issue. Try after 24 hours. I said it didn’t work yesterday either. After a long hold, she just repeats try again after 24 hours. So I have no way of knowing. And I don’t think I’v given them any reason at all to suspend my account.

In fact I’m the one who has spent much time trying to keep track of their stupid points and poor service. I should be the one doing the suspending.

Anyway, have mailed them. But they will take their time… while I urgently need to buy few things.

Do u have multiple payback cards

^^^No. Only one. But after that I got an ICICI Credit Card, so in that sense I would have 2 accounts with them. But that should be hardly against their t&c.

Anyway, called them again, and this time was told that card has been disabled due to “technical reasons”. She took a complaint for the same. No further explanation offered despite asking. I asked if I can redeem the accumulated points. She said not possible now, since its disabled. I would have to wait until their back end team responds.

So they just disable cards with no explanation and no valid reason. Really crappy service. Now have to just wait and see how they respond. Meanwhile I made some purchases without the card… no option, can’t wait indefinitely. Some I decided not to make, as without the points, they weren’t attractive enough.

borg drone wrote:

^^^No. Only one. But after that I got an ICICI Credit Card, so in that sense I would have 2 accounts with them. But that should be hardly against their t&c.

Anyway, called them again, and this time was told that card has been disabled due to “technical reasons”. She took a complaint for the same. No further explanation offered despite asking. I asked if I can redeem the accumulated points. She said not possible now, since its disabled. I would have to wait until their back end team responds.

So they just disable cards with no explanation and no valid reason. Really crappy service. Now have to just wait and see how they respond. Meanwhile I made some purchases without the card… no option, can’t wait indefinitely. Some I decided not to make, as without the points, they weren’t attractive enough.

any update

^^^Sorry saw this just now. Wish DD had a better way of finding out which threads have activity.

The card block issue got resolved after several days. But several other issues with PB remain. Most importantly being points not being credited for most transactions, despite following their procedure perfectly every time.

If you bring it to their notice, you get told that there were minimum purchase limits (which are not mentioned anywhere), etc., etc. The statement is as opaque as it can get, and you can never tell which transactions have actually earned points and how much. In short, in every way the system is rigged so that you get shortchanged by way more than half the points that you would have earned otherwise.

I urge every user to keep a hawk eye on their statements. Anybody else facing similar issues?

why use payback use cashback instead

^^^Cashback? Mind elaborating what exactly you mean?

borg drone wrote:

^^^Cashback? Mind elaborating what exactly you mean?

if i dare ellaborate any further i face suspension:-D