PAYTM --HELP

I created new paytm a/c (may be during bad time of the day )

First order with ONCEAMONTH & FIRSTTIMELUCKY was not placed as there is outage at around 8PM.

The promo codes got re-activated automatically after 2hrs…But again my 2nd order got failed…now a maintenance activity at bank site

Now only FIRSTTIMELUCKY getting applied and ONCEAMONTH shows This Promocode is applicable only on your first shopping order of the month.

Is there any way to make it work?