Paytm says it cheated of over Rs 6 lakh by 48 customers

Digital payment and e-commerce platform Paytm on Friday claimed that 48 customers cheated the company to the tune of over Rs 6.15 lakh.

By: FE Online | New Delhi | Updated: December 16, 2016 2:52 PM

Digital payment and e-commerce platform Paytm on Friday claimed that 48 customers have cheated the company to the tune of over Rs 6.15 lakh. According to a PTI report, CBI has registered a case in this regard and a probe is on. It seems that company has been going through rough times as after reaping a windfall from PM Narendra Modi’s demonetisation drive that has one goal of driving the Indian public to increasingly use cashless modes (digital) of payments, Paytm reportedly was down for a short duration yesterday. In a bid to enable cashless payment of toll charges, digital payment and e-commerce platform Paytm took a major step. The company has announced its partnership with major NHAI toll concessionaries like Reliance Infra, Sadhbav, IRB, MEP, L&T and GMR. With this partnership, commuters across the country can now pay their toll charges instantly with Paytm by simply scanning the QR code placed at the toll payment counters using the Paytm app

• It is rare for the agency to take up such cases unless they have been referred by the central government or there are directions by the Supreme Court or a high court. CBI has registered FIR against 15 customers who are residents of Kalkaji, Govindpuri and Saket besides unknown officials of One97 Communications–parent company of Paytm.*

The complaint from the Manager Legal, M Sivakumar, claimed that the company makes payment for defective products
received by a customer and also arranges a reverse pickup of the damaged product which is sent to the merchant. The process is done by a team of customer care executives who have been assigned specific IDs and passwords to handle
such complaints from the customers and arrange refund and pickup.

It is alleged that the company found that in 48 cases customers had received refunds even though the delivery of
orders was made successfully to them. “As a matter of facts wherein delivery of orders were successful and satisfactory to the customer, refund should not happen. However, in all these 48 cases refund of order amount happened to the respective customers to the tune of Rs 6.15 lakh,” the complaint, which is now part of the FIR, alleged. It alleged that customers “illegally” appropriated money refunded in their bank accounts and wallets. It claimed that the acts reflects “serious” fraudulent act and foul play with common intention to wrongfully gain along with such involved customers.

(Source – http://www.financialexpress.com/industry/paytm-...)