Paytm says it cheated of over Rs 6 lakh by 48 customers
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Digital payment and e-commerce platform Paytm on Friday claimed that 48 customers cheated the company to the tune of over Rs 6.15 lakh.
By: FE Online | New Delhi | Updated: December 16, 2016 2:52 PM
Digital payment and e-commerce platform Paytm on Friday claimed that 48 customers have cheated the company to the tune of over Rs 6.15 lakh. According to a PTI report, CBI has registered a case in this regard and a probe is on. It seems that company has been going through rough times as after reaping a windfall from PM Narendra Modi’s demonetisation drive that has one goal of driving the Indian public to increasingly use cashless modes (digital) of payments, Paytm reportedly was down for a short duration yesterday. In a bid to enable cashless payment of toll charges, digital payment and e-commerce platform Paytm took a major step. The company has announced its partnership with major NHAI toll concessionaries like Reliance Infra, Sadhbav, IRB, MEP, L&T and GMR. With this partnership, commuters across the country can now pay their toll charges instantly with Paytm by simply scanning the QR code placed at the toll payment counters using the Paytm app
- It is rare for the agency to take up such cases unless they have been referred by the central government or there are directions by the Supreme Court or a high court. CBI has registered FIR against 15 customers who are residents of Kalkaji, Govindpuri and Saket besides unknown officials of One97 Communications–parent company of Paytm.*
The complaint from the Manager Legal, M Sivakumar, claimed that the company makes payment for defective products
received by a customer and also arranges a reverse pickup of the damaged product which is sent to the merchant. The process is done by a team of customer care executives who have been assigned specific IDs and passwords to handle
such complaints from the customers and arrange refund and pickup.
It is alleged that the company found that in 48 cases customers had received refunds even though the delivery of
orders was made successfully to them. “As a matter of facts wherein delivery of orders were successful and satisfactory to the customer, refund should not happen. However, in all these 48 cases refund of order amount happened to the respective customers to the tune of Rs 6.15 lakh,” the complaint, which is now part of the FIR, alleged. It alleged that customers “illegally” appropriated money refunded in their bank accounts and wallets. It claimed that the acts reflects “serious” fraudulent act and foul play with common intention to wrongfully gain along with such involved customers.
(Source – http://www.financialexpress.com/industry/paytm-...)
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Modi ji
I received order on 6th dec but paytm seller cancelled the product on 7th dec and refunded amount as well… now I am stuck with product and refund as well… i had received the call and I told them to deduct the balance of Rs 260 from my paytm balance but they didn’t deducted it till today… I had proof of my written complain to them regarding this issue … should I suppose to worried with this new … yaa product cost was Rs 400… after cashback product price was Rs 260.
@mitu-ag wrote:I received order on 6th dec but paytm seller cancelled the product on 7th dec and refunded amount as well… now I am stuck with product and refund as well… i had received the call and I told them to deduct the balance of Rs 260 from my paytm balance but they didn’t deducted it till today… I had proof of my written complain to them regarding this issue … should I suppose to worried with this new … yaa product cost was Rs 400… after cashback product price was Rs 260.
Don’t worry, and never try to be honest with online e commerce
Reference : https://www.desidime.com/forums/dost-and-dimes/...
CC: @MovieSeeker
Few Questions In Mind-
*How A Customer Can Do Refund So Easily When Paytm Says They Have A Team For It ?
*Why CBI Involved Here As This Can Even Be Handled By Local Police (Cyber Dept ) As Well ?
*For Me Personally It Took A Week For Refund Since I Received Broken Product ?
made or managed false and fabricated entries in computer system of complainant company and approved/made fraudulent refunds against the same orders
I Believe Paytm Doesn’t Do Automatic Refund ? Then How Paytm Saying Statements ??
*There Are Many More Things Which Seems Fishy
And OP Please Correct Its 48 Cases No 48 Customers
I tried to a Bank Transfer on 11th, Transaction remained in pending mode and amount was not transferred, on 13th the amount was credited to my bank account but the same was refunded to my Paytm Wallet too as transaction failed. Now since last night i have pinged Paytm thrice on Facebook Messenger to deduct that amount from my Paytm Wallet and i get replies like
‘The Bank Transfer was not successful. Please Try Again’
‘Please ping us for any issue’
Cc @DealSeeker @avgn @rajrocks @BatraJi @Magus @getready @bk08 @A2Zdeals
to keep an official record better mail them.
Friend sent me Rs. 2600, got email & sms for the transaction but no wallet balance. complained many times but they are not doing anything.
Try tweeting them on twitter
after some time it will be PAYTM cheated customers and shut shop and flies to China with all the money
Flipkart to crore ke uper FIR karti h (atleast in paper)
Ye to 6 Lakh m hi Dimers ab tumhari bari h jo 50-50 rs free recharge kiya h
Paytm got investment from chiness not Lik amazon invest and forget money