Payzapp tsspdcl payment not reflected

Payzapp tsspdcl payment not reflected

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Deal Cadet
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Did you guys check tsspdcl site for your electricity bill payment
I just checked mine which I paid through payzapp.
It is not yet reflected in site as paid.
Is this expected?

27 Comments  |  
8 Dimers
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Deal Cadet
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Contacted payzapp through mail but got a automated response that the query will be resolved in 3 days
when contacted on phone number got continuous automated response that customer representatives are busy
very poor customer care by payzapp

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Deal Newbie
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paid through niki on May 10th and still not reflecting in tsspdcl website cry

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Deal Cadet
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This is processed successfully by tsspdcl.register you mobile number on tsspdcl against your usc no. By downloading the tsspdcl app.
You will get all payment updates

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Deal Cadet
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all my bills got updated in tsspcdl app paid on niki today

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Deal Cadet
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I had paid twice last month for electricity bill. This month they did not consider my extra payment instead generated full bill . How can I pay only half the bill. All portals showing complete bill as read-only during payment

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Deal Cadet
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priyatnl wrote:

I had paid twice last month for electricity bill. This month they did not consider my extra payment instead generated full bill . How can I pay only half the bill. All portals showing complete bill as read-only during payment

Google TSSPDCL and go to their website and check the bill. It will show -xxx bill amount, if it is paid twice last month.

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priyatnl wrote:

I had paid twice last month for electricity bill. This month they did not consider my extra payment instead generated full bill . How can I pay only half the bill. All portals showing complete bill as read-only during payment

even for me it showed -execess amount in arreas cilumn but not got adjusted in last two months, let me know if u find any solution

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Deal Cadet
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riser wrote:

even for me it showed -execess amount in arreas cilumn but not got adjusted in last two months, let me know if u find any solution

Mailed to consumer care of tsspdcl.
This is what they replied

Dear Consumer,

Your excess amount of Rs xxxx/- adjusted, you need to pay the balance amount of Rs xxxx/-, please pay at nearest TSSPDCL bill counter (or) ERO xxxx as part payment are not accepted through any online modes, please see the consumer details attached below.

you can check your ERO in your bill and look for the address in their website

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Deal Cadet
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priyatnl wrote:

Mailed to consumer care of tsspdcl.
This is what they replied

Dear Consumer,

Your excess amount of Rs xxxx/- adjusted, you need to pay the balance amount of Rs xxxx/-, please pay at nearest TSSPDCL bill counter (or) ERO xxxx as part payment are not accepted through any online modes, please see the consumer details attached below.

you can check your ERO in your bill and look for the address in their website

So we can pay the advance to tsspdcl, last year me and my owner paid the bill but they have not adjusted

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Deal Cadet
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pvprasad wrote:

So we can pay the advance to tsspdcl, last year me and my owner paid the bill but they have not adjusted

Yes. From mail it confirmed they accept part payment. However visit to ero or bill desk of Tsspdcl to settle

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Deal Cadet
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priyatnl wrote:

Mailed to consumer care of tsspdcl.
This is what they replied

Dear Consumer,

Your excess amount of Rs xxxx/- adjusted, you need to pay the balance amount of Rs xxxx/-, please pay at nearest TSSPDCL bill counter (or) ERO xxxx as part payment are not accepted through any online modes, please see the consumer details attached below.

you can check your ERO in your bill and look for the address in their website

thanks for the info, my exess amount is more than current month bill amount. so can i ignire current month and dont pay?

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Deal Cadet
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riser wrote:

thanks for the info, my exess amount is more than current month bill amount. so can i ignire current month and dont pay?

Same case with me too, hence not paying this month’s bill.

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ramadesidime wrote:

Same case with me too, hence not paying this month’s bill.

so we can opt not to pay are u sure or do we need to send mail to tsspcdl

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riser wrote:

so we can opt not to pay are u sure or do we need to send mail to tsspcdl

It’s better to mail and confirm with them

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Deal Cadet
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priyatnl wrote:

It’s better to mail and confirm with them

please let me know what they reply

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Deal Cadet
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priyatnl wrote:

please let me know what they reply

can u please pm details

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Deal Lieutenant
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ramadesidime wrote:

Same case with me too, hence not paying this month’s bill.

They will never adjust the arrears in the monthly bills. You need to visit the local office to get the arrears/excess payments adjusted.

You still need to pay the current month’s bill if you haven’t visited the local office yet, to get the adjustment done.

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1cooldesidd wrote:

They will never adjust the arrears in the monthly bills. You need to visit the local office to get the arrears/excess payments adjusted.

You still need to pay the current month’s bill if you haven’t visited the local office yet, to get the adjustment done.

Sent a mail to them and received the reply. The bill gets adjusted for this month. For next month, we will have to pay partial amount.
-———
"" if your next month’s bill amount is < Rs. 852/- then no need to pay the bill else Pay the balance amount by deducting the credit balance from the bill amount generated at ERO Kukatpally on all working days before due date (or) if ERO is very far then you can make part payment at bill counter’s before due date and additional charges will be levied if the due date is crossed.""

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ramadesidime wrote:

Sent a mail to them and received the reply. The bill gets adjusted for this month. For next month, we will have to pay partial amount.
-———
"" if your next month’s bill amount is < Rs. 852/- then no need to pay the bill else Pay the balance amount by deducting the credit balance from the bill amount generated at ERO Kukatpally on all working days before due date (or) if ERO is very far then you can make part payment at bill counter’s before due date and additional charges will be levied if the due date is crossed.""

what was ur last months bill and how much total u had paid for the same? also what is ur latest bill?
in latest bill in total due amt wasn’t the extra amt considered and deducted?

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rajrocks wrote:

what was ur last months bill and how much total u had paid for the same? also what is ur latest bill?
in latest bill in total due amt wasn’t the extra amt considered and deducted?

Last month , I have paid twice using niki and payzapp (1400+14000). This month bill was less than the last month bill (500 only). Hence, I will not pay this month bill. But next month, I need to pay the bill if it is more than 900 (ex. 1500) and I will pay the difference amount (1500-900=600 using eseva or any other wallet which allows me to pay partial amount). If it is less than 900, I will not pay.

The bill will show only current month charges. They don’t deduct from the advance payment and show the final bill.

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i went to counter and paid this month for partial payment.
Hope they allow partial payments online also

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priyatnl wrote:

i went to counter and paid this month for partial payment.
Hope they allow partial payments online also

u should have paid the diff amt via paytm as soon as the bill guy comes and gives u the receipt and before the bill is entered in their system.

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Deal Cadet
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Can try it next time

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priyatnl wrote:

i went to counter and paid this month for partial payment.
Hope they allow partial payments online also

Did u told the operator about excess amount then he deducted or anyother conversation

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pvprasad wrote:

Did u told the operator about excess amount then he deducted or anyother conversation

I carried the mail received from customer care about the total pending amount to show them just in case.

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