Hotness Phonepe refund issue

Hot Deal Phonepe refund issue

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I initiated 2 transactions on phonepe of 12000 each. But both the transactions failed and Rs. 24000 got deducted from my debit card on 6th August, 2017. Today is 17 th August and still I have not received my money. How long does it take to refund money? I guess not more than 7 days. Anyone faced similar issues with phonepe?

43 Comments  |  
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Transaction date ?

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Tejaa wrote:

Transaction date ?

6th August. And yes it was Uco bank Rupay card @roonak

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RockChap wrote:

6th August. And yes it was Uco bank Rupay card @roonak

never add money in phonepe with Rupay card many time transaction fails. and don’t worry money will refunded within 2-3 days

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Gujjubhai99 wrote:

never add money in phonepe with Rupay card many time transaction fails. and don’t worry money will refunded within 2-3 days

But its more than 10 days now. Thats why worried.

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Gujjubhai99 wrote:

you contacted him??

Have mailed them today. Contacted via app yesterday but no reply yet

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RockChap wrote:

Have mailed them today. Contacted via app yesterday but no reply yet

contact your bank also

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RockChap wrote:

6th August. And yes it was Uco bank Rupay card @roonak

Because of long bank holiday it is delayed

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RockChap wrote:

Have mailed them today. Contacted via app yesterday but no reply yet

Contact them on phone call.

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RockChap wrote:

Thanks bro

I faced similar problem.I contacted PhonePe on phone, they raised a complaint and forwared that complaint to concern department and got money after 2 days.So CONTACT them on phone

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Deal Lieutenant
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My 2 transactions on phonepe also failed Rs100 each on 6th August, 2017. still not refund yet.
im using SBI bank RuPay debit card.

never use RuPay card on phonepe, eariler my pnb bank rupay card also failed on phonepe and got refund after 15days. https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

first complaint on Phonepe customer care, if they cannot help you

then last option is complaint here with your transaction ID: https://twitter.com/RuPa...ci
or charge back through your bank.

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@RockChap

Today i register my complaint on RuPay twitter page: https://twitter.com/RuPa...ci

by following details

Name-
Issue faced-
Date & Time of the transaction-
Transaction ID-
Payer bank-
Payee bank-
Registered mobile number-
Amount-

For multiple transaction failures, please share this separately for each transaction.

@zigzag301 i will update you, if i will get my refund.
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abhishek012 wrote:

My 2 transactions on phonepe also failed Rs100 each on 6th August, 2017. still not refund yet.
im using SBI bank RuPay debit card.

never use RuPay card on phonepe, eariler my pnb bank rupay card also failed on phonepe and got refund after 15days. https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

first complaint on Phonepe customer care, if they cannot help you

then last option is complaint here with your transaction ID: https://twitter.com/RuPa...ci
or charge back through your bank.

This has happened 3-4 times with me (SBI Rupay DC)
Usually, I get amount back in my bank account in 15 working days

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7H4NO5 wrote:

This has happened 3-4 times with me (SBI Rupay DC)
Usually, I get amount back in my bank account in 15 working days

i know phonepe need to fix their RuPay payment gateway.

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abhishek012 wrote:

@RockChap

Today i register my complaint on RuPay twitter page: https://twitter.com/RuPa...ci

by following details

Name-
Issue faced-
Date & Time of the transaction-
Transaction ID-
Payer bank-
Payee bank-
Registered mobile number-
Amount-

For multiple transaction failures, please share this separately for each transaction.

@zigzag301 i will update you, if i will get my refund.

Thanks bro, plz update me soon.
My 110rs stuck with them

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Don’t use Rupay cards. Worst service. Even banks can’t do anything for this. It usually takes 15 to 90 days or more for refund in case of Rupay cards.

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RockChap wrote:

Got my 24000 back after 15 days. Horrible experience using Rupay card at phonepe @abhishek012 @zigzag301

My 1200rs stuck from 5th of august no reply from phonepe nor from bank

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RockChap wrote:

Got my 24000 back after 15 days. Horrible experience using Rupay card at phonepe @abhishek012 @zigzag301

i think mine too stuck in it… cant check more more details as my Rupay youfirst card is blocked for now.

Sachin tendulkar1
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itzdreaming wrote:

i think mine too stuck in it… cant check more more details as my Rupay youfirst card is blocked for now.

why your card is blocked ?

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deals44u wrote:

why your card is blocked ?

I think i given wrong Passowrd while login , Then i given forgot password : Its showed sms will be sent to my mobile no, but i didnt receive any SMS tried many times, but didnt receive any sms. When i try to login it says user blocked , already mailed to youfirst them… Asked me to wait .

Sachin tendulkar1
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itzdreaming wrote:

I think i given wrong Passowrd while login , Then i given forgot password : Its showed sms will be sent to my mobile no, but i didnt receive any SMS tried many times, but didnt receive any sms. When i try to login it says user blocked , already mailed to youfirst them… Asked me to wait .

Oh so rupay card is horrible and also in terms of customer support

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