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Phonepe refund issue

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Deal Lieutenant
RockChap

I initiated 2 transactions on phonepe of 12000 each. But both the transactions failed and Rs. 24000 got deducted from my debit card on 6th August, 2017. Today is 17 th August and still I have not received my money. How long does it take to refund money? I guess not more than 7 days. Anyone faced similar issues with phonepe?

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Deal Newbie Deal Newbie
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2 days max

Deal Subedar Deal Subedar
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Rupay card

Pro Entertainer Pro Entertainer
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Transaction date ?

Deal Lieutenant Deal Lieutenant
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6th August. And yes it was Uco bank Rupay card @roonak

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Finance Ninja Finance Ninja
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My 2 transactions on phonepe also failed Rs100 each on 6th August, 2017. still not refund yet.
im using SBI bank RuPay debit card.

never use RuPay card on phonepe, eariler my pnb bank rupay card also failed on phonepe and got refund after 15days. https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

first complaint on Phonepe customer care, if they cannot help you

then last option is complaint here with your transaction ID: https://twitter.com/RuPa...ci
or charge back through your bank.

Deal Captain Deal Captain
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This has happened 3-4 times with me (SBI Rupay DC)
Usually, I get amount back in my bank account in 15 working days

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Finance Ninja Finance Ninja
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@RockChap

Today i register my complaint on RuPay twitter page: https://twitter.com/RuPa...ci

by following details

Name-
Issue faced-
Date & Time of the transaction-
Transaction ID-
Payer bank-
Payee bank-
Registered mobile number-
Amount-

For multiple transaction failures, please share this separately for each transaction.

@zigzag301 i will update you, if i will get my refund.
Deal Cadet Deal Cadet
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Thanks bro, plz update me soon.
My 110rs stuck with them

Deal Cadet Deal Cadet
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Don’t use Rupay cards. Worst service. Even banks can’t do anything for this. It usually takes 15 to 90 days or more for refund in case of Rupay cards.

Post Emperor Post Emperor
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Yup agreed…I got its platinum cards and felt transaction failure….within 7 days of getting the card…I visited the bank to disable it and instead give me visa DC …..the branch manager told me that sir very few customers get this privilege card from the RUPAY….you must not disable it …I said him….sir might be you are right but…what the benefit when every second or third transaction is failing from this RUPAY DC …..

NPCI needs more servers or something to make smoother payment gateway…. For RUPAY

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Deal Lieutenant Deal Lieutenant
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Got my 24000 back after 15 days. Horrible experience using Rupay card at phonepe @abhishek012 @zigzag301

Deal Subedar Deal Subedar
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My 1200rs stuck from 5th of august no reply from phonepe nor from bank

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Post Emperor Post Emperor
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You must report this issue to phonepe via twitter …the social media team of phonepe is awesome…they really help Thier customers….

I guess you need to copy the transaction numbers of both the failed transaction and report them immediately so they revert your failed money…

They usually reply within couple of hours…and surely they will help you about the refund….

Deal Newbie Deal Newbie
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Bro after ,23 days cross still I am not got my refund money Youfirst RBL rupay card.what can I do now plz give suggestions

Finance Ninja Finance Ninja
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today i got 1 transaction refund from phonepe.
2nd transaction refund still pending.

complaint on twitter phonepe page.

i also complaint on RuPay twitter page with my RuPay transaction ID: https://twitter.com/RuPa...ci

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Deal Cadet Deal Cadet
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How long does SBI Mastercard debit card refund takes from phonepe?
A refund was initiated on 25th Sep morning of approx 11.5k.
Yet to refelct in bank account.

Anything to worry or is it normal and it can be expected in few more days?

Deal Cadet Deal Cadet
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instant….shd worry…contact phoepe or bank

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Deal Newbie Deal Newbie
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Net banking

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