Please help. Courier lost product

Please help. Courier lost product

Score: 1 Votes: 3

Vote down Reasons

  • Self Promotion : 1
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Deal Newbie
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Dimers, plz advise how to approach . Courier has lost product sent by snapdeal. And they say they have informed snapdeal as well.

Yet, even after many emails and online complaints to snapdeal, they are not replying.

Product was ordered in a deal and now prices have increased. So will they send product again? Or will they give snapdeal cash? Coz that is useless for me. Total amount we are talking is less than 5000.

Thanks.

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14 Comments  |  
7 Dimers
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Deal Cadet
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Had u self shipped or it reverse pickup?

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Deal Cadet
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What was the product… It depends on product also… Let dimers know your product info to get better help.

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Deal Newbie
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Product was router bought using citi 20% offer. Snapdeal sent by courier. Courier says they have lost the item in transit. Now price of product is 4500. Cannot avail citibank offer now. So it’s double loss for me. Price increased and citi offer also gone.

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Deal Newbie
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@anjulk2281 wrote:

What was the product… It depends on product also… Let dimers know your product info to get better help.


Mentioned it above. Plz advise.

Rockstar
Deal Newbie
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Forget Snapdeal, they are trying faster to close down soon. Once coupon site, they deserve to be that only.
My Citi order also got cancelled by them after 3 weeks, 1200 discount lost.

Your best option to get money quickly is, call Citi helpdesk and ask for charge back. If you have good credit history with Citi, they will surely help and deal with Snapdeal.

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Deal Lieutenant
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@rockstar wrote:

Forget Snapdeal, they are trying faster to close down soon. Once coupon site, they deserve to be that only.
My Citi order also got cancelled by them after 3 weeks, 1200 discount lost.

Your best option to get money quickly is, call Citi helpdesk and ask for charge back. If you have good credit history with Citi, they will surely help and deal with Snapdeal.


You won’t believe , snapdeal delivered those pigeon coffee mugs after 1.5 months. I had forgotten that I had placed that order and was surprised to see it being delivered yesterday. But they had already processed a refund to my freecharge wallet citing lost shipment https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif

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Deal Newbie
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@ranjithsai01 wrote:

@rockstar wrote:

Forget Snapdeal, they are trying faster to close down soon. Once coupon site, they deserve to be that only.
My Citi order also got cancelled by them after 3 weeks, 1200 discount lost.

Your best option to get money quickly is, call Citi helpdesk and ask for charge back. If you have good credit history with Citi, they will surely help and deal with Snapdeal.


You won’t believe , snapdeal delivered those pigeon coffee mugs after 1.5 months. I had forgotten that I had placed that order and was surprised to see it being delivered yesterday. But they had already processed a refund to my freecharge wallet citing lost shipment https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif


How did you get the refund? They are not even replying to mails!

Missing
Deal Newbie
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@rockstar wrote:

Forget Snapdeal, they are trying faster to close down soon. Once coupon site, they deserve to be that only.
My Citi order also got cancelled by them after 3 weeks, 1200 discount lost.

Your best option to get money quickly is, call Citi helpdesk and ask for charge back. If you have good credit history with Citi, they will surely help and deal with Snapdeal.


Debit card https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

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Deal Lieutenant
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@abbishek wrote:

@ranjithsai01 wrote:

@rockstar wrote:

Forget Snapdeal, they are trying faster to close down soon. Once coupon site, they deserve to be that only.
My Citi order also got cancelled by them after 3 weeks, 1200 discount lost.

Your best option to get money quickly is, call Citi helpdesk and ask for charge back. If you have good credit history with Citi, they will surely help and deal with Snapdeal.


You won’t believe , snapdeal delivered those pigeon coffee mugs after 1.5 months. I had forgotten that I had placed that order and was surprised to see it being delivered yesterday. But they had already processed a refund to my freecharge wallet citing lost shipment https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif


How did you get the refund? They are not even replying to mails!


Start writing to their fb and Twitter every hour. This will surely wake them up… https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

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Deal Lieutenant
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@abbishek wrote:

@ranjithsai01 wrote:

@rockstar wrote:

Forget Snapdeal, they are trying faster to close down soon. Once coupon site, they deserve to be that only.
My Citi order also got cancelled by them after 3 weeks, 1200 discount lost.

Your best option to get money quickly is, call Citi helpdesk and ask for charge back. If you have good credit history with Citi, they will surely help and deal with Snapdeal.


You won’t believe , snapdeal delivered those pigeon coffee mugs after 1.5 months. I had forgotten that I had placed that order and was surprised to see it being delivered yesterday. But they had already processed a refund to my freecharge wallet citing lost shipment https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif


How did you get the refund? They are not even replying to mails!


I don’t know and in fact had forgotten about it totally. It was not my regular account and had some freecharge CB I guess. It was some pigeon coffee mugs which was a low cost item and was a small PE I guess. I thought I had placed the order on cod, but had used freecharge wallet and they had refunded it.

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Deal Newbie
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Wow! Someone voted this down for self promotion!! Amazing!

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Deal Cadet
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Just have patience and keep poking them by mail, calls and tweets. As the product is not delivered hence they will surely refund your money. All pending orders will be cancelled after few days.
Start searching product on other sites.
VU for removing red tomato.

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Deal Newbie
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@bip100 wrote:

Just have patience and keep poking them by mail, calls and tweets. As the product is not delivered hence they will surely refund your money. All pending orders will be cancelled after few days.
Start searching product on other sites.
VU for removing red tomato.


Thanks for your kind words and vu.

Do they also compensate for non delivery and coupon loss? Their cc still says they will send product, even after I told them courier has misplaced it. it seems they have no clue!

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Deal Cadet
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Forget the compensation, they will never compensate for any failed order whatsoever may be the reason.
I am not sure but they might send the product again after they get the message from courier that the product is lost. Try to quicken this process by building pressure on them if you want the product. Delay in this will increase the chances of cancellation. Once cancelled, you will get your money back within a week but will have to find an order the product again on discount.

Missing