Query regarding Paypal refund

Query regarding Paypal refund

42°
Missing
Deal Subedar
39
1971
21

I booked a train ticket on ixigo in December via paypal but the train got cancelled due to covid. The total transaction amount was 1275 out of which I had paid 1025 via cc and 250 via paypal cb voucher (from some previous transaction). IRCTC has now refunded me 1240 rupees. But paypal has only refunded 1025 to my cc and the rest is refunded to special offer(which I assume is the 250 paypal cb I used for this). I am unable to see that special offer now as it would have expired in 90 days. What to do now? How can I get refund from paypal? There customer service is closed due to covid

11 Comments  |  
5 Dimers
Missing
Deal Subedar
55
1032
4

You might have used the voucher after the transaction

Missing
Deal Subedar
39
1971
21
SHARKTANK wrote:

You might have used the voucher after the transaction

no the voucher was cashback from a previous transaction. So when I paid for this train booking 250 was deducted from the voucher and rest I paid. The voucher was maybe valid till feb 2020 and since I got the refund now and they refunded to that voucher(which expired in feb)

Missing
Community Angel
11
3780
46
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adrishya wrote:

no the voucher was cashback from a previous transaction. So when I paid for this train booking 250 was deducted from the voucher and rest I paid. The voucher was maybe valid till feb 2020 and since I got the refund now and they refunded to that voucher(which expired in feb)

Contact paypal cs via chat.

Missing
Deal Subedar
55
1032
4
Expand
adrishya wrote:

no the voucher was cashback from a previous transaction. So when I paid for this train booking 250 was deducted from the voucher and rest I paid. The voucher was maybe valid till feb 2020 and since I got the refund now and they refunded to that voucher(which expired in feb)

Better to contact CC once

Missing
Deal Newbie
50
20
0

hello adrishya!
Did your problem solved? Please explain

Missing
Entertainer
22
2043
25

Read their TnC once again. They won’t refund special offers/cb. It’s gone. Vanished

Missing
Deal Subedar
39
1971
21
ChristopherFisher wrote:

hello adrishya!
Did your problem solved? Please explain

No bro. didnt get time to contact them

Missing
Deal Subedar
39
1971
21
P_A_N_K_A_J wrote:

Read their TnC once again. They won’t refund special offers/cb. It’s gone. Vanished

is it? I didnt know cry

Missing