On 12th July 2016 i went to reliance store to do safe custody of my 4G Data Card. My All bills were paid and there was no pending bill, but the person at the store told me i have to pay the unbilled amount so he calculated and asked to pay rs.1500/- including Safe Custody Charges for 3 Months.
My number was suspended in few hours but it was not in safe mode i think due to 4G recent up-gradation so he told me it will take more 2 weeks to safe custody to activate
On 30th July i got email from Reliance stating new plans of 4G and it was not suiting my needs so i planned to terminate my connection. So i visited the store again with termination application of my number, but the number was still not in safe custody it was suspended.
The main issues comes here i had paid Rs.1500/- for unregenerate bill + safe custody charges. But i have still received bill from Reliance of which Rs.197/- bill was still pending, i told the store person when i had paid you Rs.1500/- why there is still due of Rs.197/-, he said me to pay it bymyself. I asked him when i had paid you Rs.1500/- why should i pay again the due of Rs.197 from my pocket.
And i briefly checked the bill and found that the store person had paid only 597/- Rs. of unregenerate bill and he took Rs.1500/- from me. So my question is why i was charged so much by the store person, i asked the person also but he didn’t gave proper answer.
Today again i called him to pay the remaining due of rs.197/- but again he is saying to pay the bill myself. So when i have paid Rs.1500/- why should i pay the remaining due from my pocket and where is the rest money gone in his pocket? I want transparency on this matter.
What can i do?? with the store person.