Email done at 9.38 pm on 5.9.2016
i have received the broccoli, which was stale and getting foul smell from it.
please raise a refund for the same.
Your delivery slot* Sun 04 Sep 2016 between 07:00 am and 09:30 am*
Greetings from Bigbasket.
Our sincere apologies for the inconvenience you may have experienced of the “Fresho Broccoli 250 gm”.
We would like to inform you that we have a strict quality process in place to ensure the quality of the product, unfortunately due to a slip up this may have happened. We will escalate the same to the respective department and ensure that this is addressed at the earliest.
Because of this oversight and as per our quality guarantee we have processed the full refund of the product value to your Bigbasket Wallet and the same can be utilized in your future orders. We request you to check the balance under “My Account” in “My Wallet”.
We assure you this will not repeat for the future order.
For any further assistance, please feel free to contact us at 1860-123-1000 or write to us at [email protected] on all days between 7am to 10pm.
Customer Service Team
Yes they credit instantly
Its even faster if you call then
And u can return the items to the delivery person
bq. Sep 05, 2016 9:42 PM Rs. 113.40
Funds Credited due to Quality Guarantee for MMVO—290816
Amount credited for returning item Fresho Broccoli/Broccoli 250 gm, quantity 1.05
refund amount ?
I find they are still terrible. I ordered their “chemical free bread” got hair in the bread:
Then their bb popular sona masoori rice was near rotten. They gave me the same old you opened packet so no return as no one will know what is wrong.