I placed an COD order for Redmi Note 3 32GB GOLD from snapdeal(TVS Seller) for my friend in Delhi.Yesterday the product was out for delivery. I sent him AWB no. and courier info.He received item after checking AWB no. and made COD payment.The Courier boy was wearing gojavas tshirt . After delivery my friend opened the packet and found SOAP in place of mobile. He checked for courier boy but he was gone. Unfortunately he haven’t taken video of un-boxing.
Surprisingly after one hour another courier guy from gojavas came to deliver same order with same AWB number. Again my friend accepted the parcel and this time he recorded the un-boxing in front of courier guy. This time the mobile was there. When he inquired gojavas office for previous delivery ,they said they did not attempted that delivery.
Now in this case where to complain is better ? Snapdeal or police?
BTW my friend already complained to police.