Sorcery by Flipkart! Where to complain?

Sorcery by Flipkart! Where to complain?

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Guys my FK account, which is like pretty old and all that, has been suspended! I tweeted them, and they replied through email the following:

Hello,

We’d like to let you know that your recent request has been canceled as our systems have observed a trend in your purchase history that suggests that the items you’ve purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Regards,
Srinithi S
Flipkart Customer Support

Needless to say their observation is utter nonsense, and also hilarious at the same time. Now I don’t appreciate nonsense like this, so where I can complain? Please don’t say just create a new account, because that’s not the point.

3 Comments  |  
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Deal Lieutenant
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ithehappy wrote:

Guys my FK account, which is like pretty old and all that, has been suspended! I tweeted them, and they replied through email the following:

Hello,

We’d like to let you know that your recent request has been canceled as our systems have observed a trend in your purchase history that suggests that the items you’ve purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Regards,
Srinithi S
Flipkart Customer Support

Needless to say their observation is utter nonsense, and also hilarious at the same time. Now I don’t appreciate nonsense like this, so where I can complain? Please don’t say just create a new account, because that’s not the point.

If they dont want you as customer why you want to be Their customer ?

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ithehappy wrote:

Guys my FK account, which is like pretty old and all that, has been suspended! I tweeted them, and they replied through email the following:

Hello,

We’d like to let you know that your recent request has been canceled as our systems have observed a trend in your purchase history that suggests that the items you’ve purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Regards,
Srinithi S
Flipkart Customer Support

Needless to say their observation is utter nonsense, and also hilarious at the same time. Now I don’t appreciate nonsense like this, so where I can complain? Please don’t say just create a new account, because that’s not the point.

social media teams of most organisation (except few Intl. airlines) are pretty much


if you are sure within you
of being genuine, then
can try reaching their next level in the escalation matrix
now the ceo or even cs-head address seems to divert to run-of-the-mill staff
but if you connect to the right person on the e-mail or call (asking for specific Incident ID# created) and explain and seek explanation
letting them know that you are wronged AND humiliated when there was no case to be met with the same (assuming your story to be stuck_out_tongue true)
the Bengaluru teams usually get such things sorted within their shift.

else start emotional blackmail and in general keep calling every few hours and/or use the on-site contact-us (e-mail/call) to create multiple ’Incident nums#)

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ask them to re verify your account manually .system can be wrong . No ? expressionless

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