Swiggy - What we’re doing to deal with COVID-19

Swiggy - What we’re doing to deal with COVID-19

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Email From Swiggy

As COVID-19 becomes a matter of global concern, we’re taking some proactive measures to help minimise the chances of spread of the coronavirus. The safety of our customers, employees, delivery partners and restaurant partners has always been a matter of top priority for us – now more than ever before.

In the wake of COVID-19, here’s a quick update on some of the steps we’ve taken to maintain a safe and healthy environment for all:
Our delivery partners are continually being trained in best practices of respiratory hygiene, proper method & frequency of washing hands as well as identification of associated symptoms.
Should a delivery partner notice any associated symptoms, they’ve been asked to immediately reach out to us and consult a medical professional. We are providing them with free medical consultation through our partners in such cases.
Our delivery partners have also been advised to self-quarantine themselves for the recommended period upon noticing any symptoms. To ensure their financial safety, we are committed to supporting them financially in such situations.
We are also in touch with our restaurant partners to ensure they’re aware of the best hygiene practices while handling and packaging food items.
Additionally, you may request the delivery partner to leave your package by the door (in case of online payment), in case you are feeling unwell or prefer so.
We’re confident that with the right practices, we can help curb the spread of COVID-19. In the meantime, should you have any concerns about the matter, please reach out to our customer support team at [email protected] or raise a complaint through the Swiggy app .

Read More about the WHO’s recommendations on best practices

Stay safe,
Team Swiggy

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