Uber Problem

Help needed for uber to enable local promotion in my account .

My account is flaged for some violation and iam not able to apply any promotion i receive in my city .

I had not used my promo code to others or done anything in violation.

When i contact custome care, they copy paste reply that its system done and they are helpless to remve it,

Is there any solution to this ? i cant take new mobile sim for uber .

do any other dimmer face same issue