Amazon gc error - Sorry, we are unable to add t...

Amazon gc error - Sorry, we are unable to add this gift card to your account. Please try again after some time.

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I received my order of physical GC’s https://www.desidime.com/forums/hot-deals-onlin...

However when I try to add it to my account I get the below error, I have rechecked the gc code(combination of 14 numbers and letters without any hypen) and tried to add multiple times however still getting the same error.

Sorry, we are unable to add this gift card to your account. Please try again after some time.

I have opened a ticket with amazon, was wondering if anyone else has got the same error and has any clue?

27 Comments  |  
14 Dimers
15823609 1653457024946938 9007319641215982762 n
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there are two codes written on GC, one is gift card ID and other is Gift card code. You need to add gift card code to amazon pay. Are you sure you are entering the correct one ? If yes then only customer service can help.

 91 97979 89295 20190504 121504
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digyvijaykumar123 wrote:

there are two codes written on GC, one is gift card ID and other is Gift card code. You need to add gift card code to amazon pay. Are you sure you are entering the correct one ? If yes then only customer service can help.

Gift card Id – 16 DIGITS

Gift card code – 14 DIGIT

As he said entered 14 digits so its gift card code.

Contact CUSTOMER CARE

OR

TRY AFTER SOME TIME

OR

TRY IN OTHER ACCOUNT

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Shahskm wrote:

Gift card Id – 16 DIGITS

Contact CUSTOMER CARE

OR

TRY AFTER SOME TIME

OR

TRY IN OTHER ACCOUNT

Tried all 3, same error in other account and after trying with a gap of 18 hours. Now waiting on response to my ticket, I have added gc numerous times but got this error for the first time and hence posted here.

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Try on website once instead of app

10838173 1069058846441084 2739041964168357437 o
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Same is happening with me & am getting same error as mentioned. I ordered physical gift card of 3000 (1000x 3)

All 3 showing same error. Complaint to CC bit nothing now yet. Had blocked my money😥

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abhinavagg94 wrote:

Same is happening with me & am getting same error as mentioned. I ordered physical gift card of 3000 (1000x 3)

All 3 showing same error. Complaint to CC bit nothing now yet. Had blocked my money😥

Thanks for the confirmation, so mine is not an isolated case, since Amazon markets and packages this as gifts for Diwali this is even more embarrassing, if it does not work out of box.

Samantha
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ctrlshiftdel wrote:

Thanks for the confirmation, so mine is not an isolated case, since Amazon markets and packages this as gifts for Diwali this is even more embarrassing, if it does not work out of box.

first check the balance in that GC.

Cropped4952103142068594109
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Add hypen after first 4 letter and before last 4 letter and try.

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JaiKrish1031 wrote:

Add hypen after first 4 letter and before last 4 letter and try.

?? pls explain

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aswaniexpress wrote:

first check the balance in that GC.

Interesting, how exactly do you check balance without redemption or adding to account working?

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JaiKrish1031 wrote:

XXXX-YYYYYY-ZZZZ add hypen in this format and try.

Tried that by adding hyphen after first 4 and before last 5/last 4 , still same error

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JaiKrish1031 wrote:

XXXX-YYYYYY-ZZZZ add hypen in this format and try.

tried but vain ..! same error and nothing 😰

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ctrlshiftdel wrote:

Tried that by adding hyphen after first 4 and before last 5/last 4 , still same error

PM me your gift card code and I’ll try adding in my account.
I’ll let you know the outcome in both cases of success or failure.

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Super Moderator
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I suggest you buy a 10 Rs. e gift card from amazon and try adding it to your account. This way you can see whether something is wrong with amazon system or specifically with your cards.
Two months back I was unable to add my GCs for few hours and had to make payment by credit card, after few hours the issue resolved on its own.

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cm4444 wrote:

I suggest you buy a 10 Rs. e gift card from amazon and try adding it to your account. This way you can see whether something is wrong with amazon system or specifically with your cards.
Two months back I was unable to add my GCs for few hours and had to make payment by credit card, after few hours the issue resolved on its own.

other gift cards can be successfully added only except this which i had got physically from them

10838173 1069058846441084 2739041964168357437 o
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pls someone if they got any resolution. do let me know or comment here !! thanks …already my 3k stuck !

Giphy %281%29
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abhinavagg94 wrote:

pls someone if they got any resolution. do let me know or comment here !! thanks …already my 3k stuck !

Am suggest u to contact customer care. They help u to add your GV

Otherwise tweet him on Twitter. Twitter team is very responsive and knowledge full

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ctrlshiftdel wrote:

Thanks for the confirmation, so mine is not an isolated case, since Amazon markets and packages this as gifts for Diwali this is even more embarrassing, if it does not work out of box.

mine added successfully now. do check yours! i think issue which was there has been rectified now finally !!

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abhinavagg94 wrote:

mine added successfully now. do check yours! i think issue which was there has been rectified now finally !!

It has happened previously also , no one was able to add any gv for some time

Samantha
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abhinavagg94 wrote:

pls someone if they got any resolution. do let me know or comment here !! thanks …already my 3k stuck !

did you check the balance in GC ?

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abhinavagg94 wrote:

other gift cards can be successfully added only except this which i had got physically from them

Physical gift cards at Diwali time are always a mess. I had ordered 7500 worth gift cards on Diwali 2 years ago and ran into problems after delivery. Raised issue with their highest escalation team and with no solution even after several days and they only asking for more days at each interaction pissed me. That was the last time I ordered and vowed never to order again. Amazon is apt at messing your Diwali

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abhinavagg94 wrote:

mine added successfully now. do check yours! i think issue which was there has been rectified now finally !!

Mine still not working.

On entering the details on page to check balance I get invalid card error.

Doumyouji.tsukasa.full.958800
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ctrlshiftdel wrote:

Mine still not working.

On entering the details on page to check balance I get invalid card error.

Did it worked now? This is a scary issue since I bought gift cards 1000 each for 10% cashback

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Mine is also not working…It seems they have not loaded the gift cards before despatch

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I also have the same problem. If anyone gets any solution, please share. Thanks.

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