unable to withdraw money!

unable to withdraw money!

81°
Missing
Deal Cadet
50
552
18

Recently i created an citrus account and i loaded my wallet with some money, and now when Im trying to withdraw it, it tells me to enter the otp which is sent to my mobile but apparantely i dont recieve any otp. i waited for like 15 mins for this otp but still i dont recieve it and leaving me no choice, when i enter wrong otp it gives me an error saying my number isnt registered in their system.
can any expert help me with this?

8 Comments  |  
5 Dimers
Missing
Deal Cadet
50
552
18

Omg a simple logout login solved the issue, thanks anyway. Sorry for bothering you people https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

2511411 magic hand
Shopping Friend
59
31325
275
@jimmymanda266 wrote:

Omg a simple logout login solved the issue, thanks anyway. Sorry for bothering you people https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

To answer you, we all would have assumed it, that you did that already.

Img 11380099265630
Deal Subedar
213
1365
9
@jimmymanda266 wrote:

Omg a simple logout login solved the issue, thanks anyway. Sorry for bothering you people https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


I am also facing same problem, logout login did not work for me. any other solution ?
which sim is yours, my is reliance GSM ? @jimmymanda266
@mahidada

Missing
Deal Cadet
50
552
18

Mine is idea….BTW during sign up did you receive Otp on mail or number? If on mail, then logout and while logging in they would verify your phone number, then after that you would be able to transact successdully

Samantha
Deal Lieutenant
135
4974
100
@luckjiy wrote:

@jimmymanda266 wrote:

Omg a simple logout login solved the issue, thanks anyway. Sorry for bothering you people https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


I am also facing same problem, logout login did not work for me. any other solution ?
which sim is yours, my is reliance GSM ? @jimmymanda266
@mahidada

In citurs website, go to edit profile and check the moible number associated to that account.
if mobile number is same as your you should be able to receive otp on that number.

Img 11380099265630
Deal Subedar
213
1365
9
@aswaniexpress wrote:


@luckjiy wrote:


@jimmymanda266 wrote:

Omg a simple logout login solved the issue, thanks anyway. Sorry for bothering you people https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


I am also facing same problem, logout login did not work for me. any other solution ?
which sim is yours, my is reliance GSM ? @jimmymanda266
@mahidada


In citurs website, go to edit profile and check the moible number associated to that account.
if mobile number is same as your you should be able to receive otp on that number.

I checked, mobile number is same, but not getting otp

Index
Deal Lieutenant
61
3516
40
@luckjiy wrote:

@aswaniexpress wrote:


@luckjiy wrote:


@jimmymanda266 wrote:

Omg a simple logout login solved the issue, thanks anyway. Sorry for bothering you people https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


I am also facing same problem, logout login did not work for me. any other solution ?
which sim is yours, my is reliance GSM ? @jimmymanda266
@mahidada


In citurs website, go to edit profile and check the moible number associated to that account.
if mobile number is same as your you should be able to receive otp on that number.

I checked, mobile number is same, but not getting otp
Are you getting other SMS to your inbox?

Img 11380099265630
Deal Subedar
213
1365
9
@MovieSeeker wrote:

@luckjiy wrote:

@aswaniexpress wrote:


@luckjiy wrote:


@jimmymanda266 wrote:

Omg a simple logout login solved the issue, thanks anyway. Sorry for bothering you people https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


I am also facing same problem, logout login did not work for me. any other solution ?
which sim is yours, my is reliance GSM ? @jimmymanda266
@mahidada


In citurs website, go to edit profile and check the moible number associated to that account.
if mobile number is same as your you should be able to receive otp on that number.

I checked, mobile number is same, but not getting otp
Are you getting other SMS to your inbox?
Yes. I added 10 rupees to account and got message for that

Missing