Upstox txn failed but amount deducted from bank

Upstox txn failed but amount deducted from bank

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Deal Subedar
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On 12th may i tried to add 10150 Rs through upi in upstox account but transaction got failed as i tried to made it via yes bank and my registered bank is hdfc.That time amount had been deducted from yes bank and still not credited back to yes bank. Amazon also showing as transaction failed and given bank reference id. Now where should i contact for it? Anyone experience this issue earlier? Usually it takes 48 hours to get back into the source but now taking a lot if time.
Someone suggest me

18 Comments  |  
8 Dimers
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Deal Cadet
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mail them with statement cr in 12 hr in ac

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Deal Cadet
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i dont get it why there are two banks? yes bank and hdfc

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Deal Subedar
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Deal_Breaker_ wrote:

i dont get it why there are two banks? yes bank and hdfc

I have accounts in both bank but upstox is connected with hdfc bank and i tried to make payment via amazon upi where yesbank upi is added so transaction got failed.

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Deal Cadet
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freedealexpert wrote:

I have accounts in both bank but upstox is connected with hdfc bank and i tried to make payment via amazon upi where yesbank upi is added so transaction got failed.

oh then i think you will get your money within 7 days of transaction so i will suggest wait.

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Deal Subedar
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same thing happened to me but I was paying via gpay. It was refunded within 5 mins

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Deal Subedar
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adrishya wrote:

same thing happened to me but I was paying via gpay. It was refunded within 5 mins

yeah ! i manually add amazon upi id and proceed. now waiting  from 4 days

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Deal Subedar
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Your issue solved or?? Still pending??

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Deal Subedar
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VellaBoy wrote:

Your issue solved or?? Still pending??

not solved. bhim upi sent me mail that bank has issued a refund and if it is not reflecting in your account please contact your bank. raised my request to bank also but they haven’t mail me in this regard..

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Deal Subedar
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freedealexpert wrote:

not solved. bhim upi sent me mail that bank has issued a refund and if it is not reflecting in your account please contact your bank. raised my request to bank also but they haven’t mail me in this regard..

I had same issue previously, 10 days old
In that case digibank by DBS was the main bank
I raise query in digibank app and got it at earliest
Now same thing of failed transaction happened today with Axis bank account
Their customers support also not working properly
I don’t know if i will receive refund timely or not
Lets see

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Deal Subedar
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freedealexpert wrote:

not solved. bhim upi sent me mail that bank has issued a refund and if it is not reflecting in your account please contact your bank. raised my request to bank also but they haven’t mail me in this regard..

Bro i got the refund today of last day failed transaction

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Deal Subedar
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VellaBoy wrote:

Bro i got the refund today of last day failed transaction

have u made the same mistake?

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Deal Subedar
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freedealexpert wrote:

have u made the same mistake?

Yes same kinda mistake registered account is other than the one that is linked

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Deal Subedar
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VellaBoy wrote:

Yes same kinda mistake registered account is other than the one that is linked

bro what should i do now its been 8 days and raised ticket to yesbank,upstox and bhimupi. yesbank is no responding due to corona and bhimupi and upstox said txn was failed and refund initiated. contact to ur bank rolleyes rolleyes

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Deal Subedar
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freedealexpert wrote:

bro what should i do now its been 8 days and raised ticket to yesbank,upstox and bhimupi. yesbank is no responding due to corona and bhimupi and upstox said txn was failed and refund initiated. contact to ur bank rolleyes rolleyes

You have done everything broo, same thing i have done. Raised issue with bank, upstox and also bhimupi
Axis bank customer service is working
Yes bank has poor support may due to that
You have no option but to wait…
Keep calling them to raise a ticket
And also tweet them that will help you

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Deal Cadet
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Same experience i had with other broker linked bank sbi and tnx did form kotak bank upi tnx failed did on 29 april done all processes to do complaint on same day with ss n tnx id and finally got refund on 17 may

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Deal Subedar
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Solved !! got it finally plus1

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